My company uses a specific format for ticket names and I am trying to get the tickets created by a website form to follow the same format. Currently, the format will use an industry initial, pipeline initial::customer number::date. Of course the cus Lire la suite

Hi, We are still exploring HubSpot at this stage. Currently, we are trying to auto-assign tickets to users based on To: email address. For example, if the email is addressed to user1@company.com, the ticket should automatically be assigned to us Lire la suite

All of a sudden, I am receiving all the emails that come into our HS inbox, into my personal email. I think one of our team members changed a setting & now we cant change it back. So I am now getting double the emails - HS notifications of the Lire la suite

Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an Lire la suite

When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic Lire la suite

Hi All. Currently new to HubSpot, so apologies if this has been asked elsewhere. I couldnt seem to fine a definitive answer. I'm wondering if it is possible to stop a ticket being closed, if there is no resolution set? I've created a couple of Lire la suite