Hello can anyone help me i am in the process of building a website with a home page just now on hubspot and i have put the settings into my godaddy host to make it live but i get a 404 error i've been trying for days to sort it any help would be app read more

Hey everybody! We've migrated our Support team from Conversations/Tickets to the new Help Desk workspace and I've come accross an issue: When you create a new Help Desk view, you can choose who should be able to see it. These are the options read more

Hello, community. I'm now trying to establish working process, which is a.) new entry from FORM b.) populate new ticket In general, it's a kind of easy game thanks to Hubspot, simply check the setting box. However, my Hubspot doesn't show th read more

We are actually struggeling with one specific situation within our HubSpot Service tool. We have tickets - where we receive emails from our customers into these tickets, which include screenshots (embedded within the email´s content). These read more

My company uses a specific format for ticket names and I am trying to get the tickets created by a website form to follow the same format. Currently, the format will use an industry initial, pipeline initial::customer number::date. Of course the cus read more

Hi, We are still exploring HubSpot at this stage. Currently, we are trying to auto-assign tickets to users based on To: email address. For example, if the email is addressed to user1@company.com, the ticket should automatically be assigned to us read more

All of a sudden, I am receiving all the emails that come into our HS inbox, into my personal email. I think one of our team members changed a setting & now we cant change it back. So I am now getting double the emails - HS notifications of the read more

Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an read more

When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic read more

Hi All. Currently new to HubSpot, so apologies if this has been asked elsewhere. I couldnt seem to fine a definitive answer. I'm wondering if it is possible to stop a ticket being closed, if there is no resolution set? I've created a couple of read more