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SDelaney1 on July 26, 2022
All of a sudden, I am receiving all the emails that come into our HS inbox, into my personal email. I think one of our team members changed a setting & now we cant change it back. So I am now getting double the emails - HS notifications of the read more
0 upvote
2 Replies
Member
July 27, 2022 18:16
Hi Dan Thanks for your reply. I don't know if its the access settings - we want everyone on the account to have access to the inbox. I unchecke...read more
Solved
CGoodwinOlsen on May 30, 2022
Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an read more
Accepted Solution
Thought Leader | Partner
May 31, 2022 05:27
Hi @CGoodwinOlsen The way that I add additional recipients to conversations/tickets without creating a new ticket is to reply from the convers...read more
Solved
CGoodwinOlsen on January 06, 2022
When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic read more
Accepted Solution
Hall of Famer | Partner
January 06, 2022 04:27
Hi @CGoodwinOlsen , That would have to be manual, unfortunately. If you don't mind your tasks section cluttering up, you could create a ...read more
Solved
M4tr1xN30 on November 17, 2021
Hi All. Currently new to HubSpot, so apologies if this has been asked elsewhere. I couldnt seem to fine a definitive answer. I'm wondering if it is possible to stop a ticket being closed, if there is no resolution set? I've created a couple of read more
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
November 17, 2021 07:04
Hi @M4tr1xN30 , Ha, you're right, it's simply not listed here among the other default ticket properties . In any case, unfortunately, you can...read more
PGahlen on February 05, 2021
Hey everyone, i am actually testing this e-mail signature tool. Finally i did my signature with my logo and a picture. But if i send me an mail it's going to SPAM. *@hotmail.com Is there any solution for this to fix it? The pictures are includ read more
0 upvote
2 Replies
Member
December 10, 2021 01:19
Using a Hubspot generated signature went to junk in Hotmail... Is there any way to stop this happening?
liberworm on October 27, 2020
It would be nice to be able to enforce standard views in tickets rather than just sharing a view. We want our support teams looking at a specific set of standard views. We don't want them to have the option to use a shared view or not. We are good i read more
Participant
January 19, 2021 11:45
We have a similar issue where it has become half of our onboarding training just getting people trained on how to find the "shared" views I set up fo...read more
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