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ASiggins on October 25, 2023
My company uses a specific format for ticket names and I am trying to get the tickets created by a website form to follow the same format. Currently, the format will use an industry initial, pipeline initial::customer number::date. Of course the cus read more
Community Manager
October 26, 2023 16:56
Hello @ASiggins , thank you for posting in our Community. For something like this, you would need to create a "datetime" property that stores ...read more
Solved
GPrasath on September 08, 2023
Hi, We are still exploring HubSpot at this stage. Currently, we are trying to auto-assign tickets to users based on To: email address. For example, if the email is addressed to user1@company.com, the ticket should automatically be assigned to us read more
0 upvote
5 Replies
Accepted Solution
Most Valuable Member | Diamond Partner
September 12, 2023 19:40
Hi @GPrasath happy to jump in and help. I highly recommend working on tickets from the Conversations Inbox - it will be much easier to manage...read more
SDelaney1 on July 26, 2022
All of a sudden, I am receiving all the emails that come into our HS inbox, into my personal email. I think one of our team members changed a setting & now we cant change it back. So I am now getting double the emails - HS notifications of the read more
0 upvote
2 Replies
Member
July 27, 2022 21:16
Hi Dan Thanks for your reply. I don't know if its the access settings - we want everyone on the account to have access to the inbox. I unchecke...read more
Solved
CGoodwinOlsen on May 30, 2022
Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an read more
Accepted Solution
Most Valuable Member | Diamond Partner
May 31, 2022 08:27
Hi @CGoodwinOlsen The way that I add additional recipients to conversations/tickets without creating a new ticket is to reply from the convers...read more
Solved
CGoodwinOlsen on January 06, 2022
When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic read more
Accepted Solution
Hall of Famer | Partner
January 06, 2022 07:27
Hi @CGoodwinOlsen , That would have to be manual, unfortunately. If you don't mind your tasks section cluttering up, you could create a ...read more
Solved
M4tr1xN30 on November 17, 2021
Hi All. Currently new to HubSpot, so apologies if this has been asked elsewhere. I couldnt seem to fine a definitive answer. I'm wondering if it is possible to stop a ticket being closed, if there is no resolution set? I've created a couple of read more
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
November 17, 2021 10:04
Hi @M4tr1xN30 , Ha, you're right, it's simply not listed here among the other default ticket properties . In any case, unfortunately, you can...read more
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