it would be good to have the possibility to create a chat flow for WhatsApp. For Service, it would be important to omnichannel concept, because today it is necessary one addon to automate initiate conversation

We've been using hubspot to manage our shared inbox for a couple of years, but recent changes mean our inbox "from" address has changed from our own email to one of these: user=yourcompany.com@hs-domain.com In theory, if a customer hits reply, 続きを読む

We currently have our 'contact us' email address set to create a ticket automatically when someone emails that address. Right now it enters the subject name as the Ticket Name. Is there a way to have it enter text before the subject line? Essen 続きを読む

Hello, Under GDPR (and other data protection laws), we're required to delete customer data once the purpose for recording it has been fulfilled. I assume that all companies using Hubspot have this requirement to delete data after x years. We're 続きを読む

Got a suspicious email from "inbox-hubspot" this morning. Chatted with Brunno and he advised an email and link to help. email was bounced bck and link does no help. Where can I send this email to get verification that it is legit?

Problem: When viewing tasks, there is no option to filter the associated companies State or Region. This has been requested multiple times over the years with no response from HubSpot. 01/21 Request - No Response 03/21 Request - No Respons 続きを読む

Is there a way to create a report similar to the Deal Change History report in Sales Analytics but for Tickets? I want to create a report that shows New, Status moved forward or Status moved backward. Although I can produce a custom report that sh 続きを読む

We use the tickets and conversations inbox for managing customer support tickets. The end user emails to one of our associated customer emails that is customer specific. We have about 30 email addresses that an end users could send emails to us righ 続きを読む

I'm not sure where to post this. I have an issue that started about a month ago. When I send an email to a contact the hubspot email sits in the bcc row of the email as always. But when the contact replies to my email they recieve this: I am a 続きを読む

I'm trying to setup a bi-directional HubSpot ticket to clickup task. Where if a client submits a HubSpot ticket from our client portal, and we move it to a specific stage, then it creates a clickup task to assign the internal team to work on. In tur 続きを読む

Hi, When a customer responds to a ticket, I want the ticket owner to get an email notification with the customer's reply. This way, they can easily view the response without having to open HubSpot. I consider this a fundamental feature for a 続きを読む

Hi, We are creating Jira tickets automatically for a specific stage where L2 service support is required. The users from L2 have no access to Hubspot, and they work only in Jira, in order to be able to communicate between teams we need the J 続きを読む