Hey there! We are thinking of migrating from the Inbox to the Help Desk because of the current (and future) advantages it offers. Our CST team is used to take a look at the I nbox sidebar, where you can customize and include any contact prop read more

This pop-up started showing up in our knowledge base (see top right) and I'm not sure how to disable it. Any tips?

Hi, we are settting up HubSpot Service these days, and we are currently testing Customer Agent in our Sandbox env. Have anyone found out if it's possible to get the feedback from the customer back to the ticket if the customer click on the butt read more

There is a fundamental design flaw in HubSpot's notification system that needs to be addressed immediately. In both Slack and email notifications created through workflows, HubSpot automatically injects non-configurable Call-to-Action (CTA) buttons read more

Our web application has a feedback button which we then use to call the Hubspot API to create a Hubspot Ticket. The ticket has the proper Company and Contact Associations and the Ticket Description is filled out appropriately. The problem we are read more

We want the "About this ticket" to be fully expanded and in the center of our support view. Currently it looks like the only option is to have the "About this ticket" card collapsed and only accessible in the sidebar. Two questions: 1. Is it pos read more

We have new Hubspot tickets being created from two separate sources: 1. Our support Gmail inbox is configured in Hubspot to create new tickets. 2. Our application has a help button that triggers an API call to Hubspot to create a new ticket. W read more

Sorry if this is a simple one - I've been going crazy between the Base AI saying it's possible & telling me to access non-existant Settings, and not being able to find anything online anywhere. We've recently moved from Tickets to Help Desk, read more

When a service professional is working on a ticket, and the resolution is for the customer to purchase a new solution or they need to speak to sales about a potential replacement/upgrade purchase, I want the service professional to be able to conver read more

We have 2 main user types: teachers & parents. Our knowledge base is separated into a section for each type of user. Sometimes when you ask the AI agent a question, it pulls the information that would be correct for one user type but not the oth read more

Hi there, We have recently migrated our ticketing system over to the new Help Desk feature. We have some workflows which depend on a ticket changing status. For example, when a ticket is 'New', it runs through a workflow designed only for n read more

On a lot of the password websites that are shown for the Customer Portal, this wording appears: " password must be at least 8 characters long and include lower and uppercase letters, a number, and a symbol ". We can't find where/how to change that w read more