We have the client portal set up, and have configured the ticket creation for. This works as expected and generates a ticket with a "form submission": record with the original cntent., Wha t I can't figure out is how to repoy to that form submission read more

I recently connected three channels - two forms linked to the help desk and one connected inbox. The forms are set to create tickets, the inbox is not. The forms are working just fine, but I'm having some issues with email and a HS phone number: read more

It's fascinating to me how HubSpot offers a chat widget that they don't even use themselves. What do I mean by this? If you look at the top of HubSpot’s page, there's a circle icon with a question mark. When you click it, you're presented with v read more

Hi, I am about to migrate one of our shared email channels over to the Help Desk, but I was wondering if it was possible to migrate back to the Conversations inbox. The team is just getting used to the Conversations inbox, and I hope a move to the read more

Hello, In our instance when a Ticket is created from anywhere, the Ticket Owner is defaulted to the Ticket creator. I am keen to understand if this is ootb behaviour or will there be a WF setting this? We don't want the Ticket owner to b read more

Hey everybody! We've migrated our Support team from Conversations/Tickets to the new Help Desk workspace and I've come accross an issue: When you create a new Help Desk view, you can choose who should be able to see it. These are the options read more

HelpDesk allows for simple filtering on the table page when you are on a view such as filter by "Priority" or "Ticket Status". My support reps have noticed that the "High" priority status defaults to the bottom of the page, and when they filter to read more

Hello, We are on Enterprise Service Hub and work out out Help desk. Our CS reps have to schedule Zoom meetings with customers from time to time and we try to avoid our reps using their personal emails, as customers will inevitably email them dir read more

The slack notifications within HelpDesk are super limited due to the ticket propery options being super limited within the configuration settings (screenshot below.) What is the best way to configure notifications to a primary account rep / CSM that read more

We recently migrated our inbox channels to help desk. While it's nice and more efficient now having all of our tickets in one view, there is some functionality that we used to have in the Inbox that we are now lacking in help desk. Max capacity se read more

Hi HubSpot Community, I’m seeking some support and guidance regarding an issue I’m experiencing with our HubSpot setup. We’ve connected our shared inbox (e.g., hello@companyname.com ) to the HubSpot Conversations/Team Inbox portal. Incoming emai read more

it would be good to have the possibility to create a chat flow for WhatsApp. For Service, it would be important to omnichannel concept, because today it is necessary one addon to automate initiate conversation