Hi! Are there keyboard shortcuts available in the Help Desk to quickly send your reply and set the ticket to closed/other statuses? Zendesk had these shortcuts and the ability to quickly "play" through tickets, jumping forward and back in t read more

The Problem: When the AI Customer Agent asks "Did I answer your question?" and someone respond with a "thumbs down", it will provide two options; Transfer or That's all I've had immediate feedback from customers that this language i read more

We’d like to request a feature enhancement for the Help Desk tool. Our goal is to reply to tickets from a generic email address (e.g., support@company.com ) , when tickets are created through channels like forms or inbound calls. At the sa read more

Hello, I'm trying to analyse the number of back-and-forths it takes with a customer to resolve their query to measure support efficiency. For example, agent replies on average 3 times before ticket was closed. How can I do this?

Hello, as VoIP-Phone-Provider we are using Placetel together with Phonemondo as API to Hubspot. Currently we are trying to better work with missed calls. All Calls, successfull and missed cals are getting inserted into the right contact/compan read more

We are a SaaS company in the gastronomy industry, and for us, maintaining a personal touch in customer communication is essential. While we appreciate HubSpot’s WhatsApp integration, it lacks key native features that make conversations more enga read more

In live chat (hubspot service hub), when a reply is waiting from customer side , can the ticket status be changed automatically to client- follow up ticket status i know by default hubspot wont allow me as this is a manual step to be done by agent read more

Newly submitted Help Desk tickets generate a notification in the slack channel that is set under the "Sync Help Desk tickets to Slack" - this is great! It seems like ensuing notifications when a customer replies are then sent to the hubspot app read more

Hi there, My team has a mailbox, "support@domain.com". Sometimes, team members receive tickets in their personal mailbox, such as "john@domain.com". If that happens, we move them manually in Outlook over to the support mailbox. Usually, HubS read more

Hi team, I am trying to connect a domain I own to my Hubspot website. I am having the same issue that is described by another user here: https://community.hubspot.com/t5/Blog-Website-Page-Publishing/This-domain-was-added-by-another-HubSpot-cust read more

Hello, A client is having an issue inside help desk where they are unable to create an internal comment when there is no conversation history associated to the ticket. For example, a support team member recieves a call and creates a ticket in He read more

Hello, I am looking to bypass a connected email being automatically sent to spam. I do not understand why it would be a good idea to send any emails from a connected Customer Service email directly to spam, as it completely invalidates our Custo read more