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JHoyos on September 10, 2022
Today in the Service Hub, you assign conversations to an Inbox, and you assign the ticket creation via a form. But a conversation does not allow you to assign the ticket to the proper time using workflows based on the ticket creation criteria. W read more
Top Contributor | Diamond Partner
September 11, 2022 05:11
Hi @JHoyos Yes, this is possible with workflow but you need a Service Hub professional and you can assign and create a workflow based on contact ...read more
AForcade on August 16, 2022
Our team is experiencing several issues related to HubSpot's ServiceHub being slow. First issue that arose was that typing in email or in comments would take a few moments to reflect what a user had typed. Load times across the board are slower than read more
0 upvote
2 Replies
Recognized Expert | Partner
August 17, 2022 10:01
@AForcade I've only run into an issue once several months ago with email being flagged as Not Delivered and it was because we sent 2 or 3 updates w...read more
Paysteady on July 29, 2022
We do not use the "automatically assign tickets" feature in Hubspot. Instead, conversations are manually assigned to agents after a message comes to our shared inbox. However, once a conversation is assigned, it remains assigned without any (or any read more
Contributor
August 02, 2022 05:18
We do not. We typically stick to the "out of the box" workflow functionality. It seems bizarre that this is not a standard function as part of the SL...read more
alunardi on July 26, 2022
Hi, We just migrated our support system from Freshdesk to HubSpot. In freshdesk we managed to add emails to our inboxes and if a user receive an email, it would automatically assign the ownership to him. In HubSpot it is a bit different, y read more
0 upvote
1 Reply
Community Manager
July 27, 2022 02:48
Hi @alunardi Thank you for reaching out With a paid Service or Sales Hub seat, you could set up automatic routing rules : - for i...read more
Solved
MelParry on July 19, 2022
We currently do not use the Chat functionality. We do, however, use the Conversations (created by customer distros put into HubSpot) that then auto-create tickets. There needs to be an option to use the "Away" status that Chat has for Conversat read more
0 upvote
1 Reply
Accepted Solution
Community Manager
July 19, 2022 10:46
Hi @MelParry , Thank you for reaching out; that is a great suggestion and I appreciate you explaining how it would help you out. Currently, o...read more
Solved
LH_CC on July 14, 2022
Hi there, we are facing some issues with the connection of external e-mail channels through Microsoft exchange. Our goal is to track all of our customer service inquiries as new tickets in the service hub. As per instructions, we added custom e read more
0 upvote
1 Reply
Accepted Solution
Member
July 15, 2022 08:04
I found the solution. The problem was actually, that the user support messages where sent from a noreply@ address to our service@ address. By adding ...read more
Alex94 on June 29, 2022
Hello everyone, we already own HubSpot and would like to start working with it in the near future. Therefore, I would like to know how you deal with the following topic (if you have the same). We use Office365 and Outlook for emails. We've also al read more
0 upvote
1 Reply
HubSpot Moderator
June 30, 2022 07:58
Hi @Alex94 , Thanks for getting in touch. If I understand you correctly, there are two issues here we can take a look at. The first is whether y...read more
Solved
Jayeshurath on June 20, 2022
Option to add a file in the snippet; I have a file like a copy of our terms and conditions, or W9 that I need to share with my customers, cant I upload it and keep it so that I can use it as a template every time a customer reaches out?
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
June 20, 2022 02:06
Hi @Jayeshurath , You could upload those files in the file manager . Once uploaded there, you can grab the link of each file and place them i...read more
Solved
samer47 on June 05, 2022
Since there is so much real estate; can you add a button next to send that is "Send & Close" Conversation. I know its there in the drop down as the only option. But it would save a click if it was just a button next to it and probably a good des read more
0 upvote
2 Replies
Accepted Solution
Community Manager
June 06, 2022 11:33
Hi @samer47 , Thank you for feedback! I would highly recommend you to please post this product suggestion on the ideas forum . O...read more
Solved
AVinal on May 16, 2022
Hi! Thank you so much for helping me. I cannot arrive to find the automatization to change the status of a ticket once the customer or provider answer an email or interacts inside the ticket. The idea is that once something occur read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
May 16, 2022 02:48
Hi @AVinal , You can create a ticket-based workflow for this, as shown below: HubSpot interprets "is known" as "has changed", ...read more
Solved
KaOConnor on April 13, 2022
Hi, I have a customer that is looking to have a chat queue set up in HubSpot so that they can answer queries sequentially and have multiple agents working from the same queue. Any ideas that could help? Thanks in advance! Kayley
0 upvote
3 Replies
Accepted Solution
Key Advisor
April 14, 2022 08:11
Hi @KaOConnor , can you provide more detail? I am not sure if I am understanding correctly. I know Chat Queues as in the Inbox (Sales not Service fe...read more
B40Support on January 27, 2022
Whenever we send an email from within a ticket, the Contact and Company associations automatically update, adding back any that we may have removed initially even if they are not addressed in the newest email. This happens quite often since people read more
0 upvote
5 Replies
Community Manager
August 08, 2022 00:07
Thank you for sharing the update with the Community, @Kevin-C !
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