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AaronBoatin on March 20, 2023
I'm trying to get ServiceHub to automatically asign the ticket owner to the user who closed the ticket. We're trying to switch from Zendesk. What we are familiar with in Zendesk, is that that when a user solves (closes) a ticket, it is assig read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 20, 2023 22:17
Hi @AaronBoatin , As far as I know, there isn't any way to automate this, no. The person who closes the ticket would have to quickly check more
OllyLD on March 16, 2023
Hey All, Hope someone can help or advise. We are in process of migrating Service Tickets to HubSpot, and just trying to set up some automated emails. We currently use HS for Sales/Marketing. We have Jira integrated and a development Pipe read more
0 upvote
2 Replies
March 17, 2023 10:09
So this doesnt really help. We have the following set up: However it says this subscription type is not available for marketing emails. more
Pedrodelamigo on March 15, 2023
Hey there, Hope all is well. Just a question which I can't seem to find the answer for online. So with Hubspot ServiceHub Enterprise you can make up to 50 dashboards. So my question is simply: if there is a free service hub user in the environment read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
March 15, 2023 03:13
Hi @Pedrodelamigo , Correct, HubSpot isn't limiting how many dashboards or pipelines a user can see when that user is a free user. Things more
HEagle on March 09, 2023
We have recently switched over to Hubspot from our gmail inbox for our Customer Support operations. For the most part, this has gone very smoothly. We are, however, having a hiccup with our Dialpad voicemail transcriptions. Currently, all calls read more
Thought Leader | Elite Partner
March 10, 2023 12:17
Hey Hannah! So, I'm not anything close to being a developer. I know some great ones (where I work and others), but we haven't created content around more
jitendrak on March 06, 2023
Hello Everyone, I have an email address, which I want to use as my support email for creating the ticket. This email address is not regular email but a distribution list in MS. Is it possible to use that as a team email to setup read more
0 upvote
3 Replies
Most Valuable Member | Elite Partner
March 07, 2023 06:17
Ah shame - still, it was always a workaround.
BZimmermann on February 07, 2023
Hello Community, This post serves as a question or idea. In Customer Service / ServiceHub, I want tickets (through a form submission or mailbox link) to be assigned to available employees only. However, in HubSpot you can only define a team read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
February 07, 2023 09:56
Hi @BZimmermann , You're correct, there currently isn't any native out-of-the-box feature for this in HubSpot. Right now, you would have to more
Josiah on February 06, 2023
Having limitations on what kind of files to attach to Notes is severely limiting in the Service side. Often times we want to attach documents or schematics that are relevant to the Service Ticket, but cannot. My only workaround at the moment is t read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
February 06, 2023 06:55
Hi @Josiah , Have you considered adding an attachment to the file? more
DLoszewski on January 06, 2023
Hello, We're currently seeing any issues where an agent reply via direct email where the support channel is cc'd on the email, changes/keeps the ticket status to a "Waiting on us" status. ie. If a customer sends an email to dave@somecom read more
0 upvote
1 Reply
Accepted Solution
HubSpot Moderator
January 08, 2023 10:17
Hi @DLoszewski !, Thanks for reaching out the HubSpot Community. Happy to help here 🙂 I have a few clarifying questions to help us more
mgavenda on November 22, 2022
Hello everyone, I'd like to find out whether this is possible and if so, how do I achieve this. We have a Form set up, which when submitted, creates a ticket and sends an automated email response to client via Workflow. Is it possible to read more
Accepted Solution
Guide | Elite Partner
November 23, 2022 00:35
Hi @mgavenda It sounds like steps 1 - 3 are already happening. You have a form, which creates a ticket and sends an email. Looking at the more
DCalabrese on November 17, 2022
Hi guys, I'm facing one issue I can't sort it out. I'm setting our HubSpot with an Help Desk pipeline: when an user has a problem and he want our help desk fix it, he send a mail to a certain address. Hubspot, automatically, creates a ticke read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
November 17, 2022 03:12
Hi @DCalabrese , If you want to send an email to the contact automatically when the ticket is created, you can follow these steps: more
JHoyos on September 10, 2022
Today in the Service Hub, you assign conversations to an Inbox, and you assign the ticket creation via a form. But a conversation does not allow you to assign the ticket to the proper time using workflows based on the ticket creation criteria. W read more
Accepted Solution
Top Contributor | Diamond Partner
September 11, 2022 05:11
Hi @JHoyos Yes, this is possible with workflow but you need a Service Hub professional and you can assign and create a workflow based on contact more
AForcade on August 16, 2022
Our team is experiencing several issues related to HubSpot's ServiceHub being slow. First issue that arose was that typing in email or in comments would take a few moments to reflect what a user had typed. Load times across the board are slower than read more
0 upvote
2 Replies
Thought Leader | Partner
August 17, 2022 10:01
@AForcade I've only run into an issue once several months ago with email being flagged as Not Delivered and it was because we sent 2 or 3 updates more
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