I'm trying to get ServiceHub to automatically asign the ticket owner to the user who closed the ticket. We're trying to switch from Zendesk. What we are familiar with in Zendesk, is that that when a user solves (closes) a ticket, it is assig read more

Hey All, Hope someone can help or advise. We are in process of migrating Service Tickets to HubSpot, and just trying to set up some automated emails. We currently use HS for Sales/Marketing. We have Jira integrated and a development Pipe read more

Hey there, Hope all is well. Just a question which I can't seem to find the answer for online. So with Hubspot ServiceHub Enterprise you can make up to 50 dashboards. So my question is simply: if there is a free service hub user in the environment read more

We have recently switched over to Hubspot from our gmail inbox for our Customer Support operations. For the most part, this has gone very smoothly. We are, however, having a hiccup with our Dialpad voicemail transcriptions. Currently, all calls read more

Hello Everyone, I have an email address support@myorg.com, which I want to use as my support email for creating the ticket. This email address is not regular email but a distribution list in MS. Is it possible to use that as a team email to setup read more

Hello Community, This post serves as a question or idea. In Customer Service / ServiceHub, I want tickets (through a form submission or mailbox link) to be assigned to available employees only. However, in HubSpot you can only define a team read more

Having limitations on what kind of files to attach to Notes is severely limiting in the Service side. Often times we want to attach documents or schematics that are relevant to the Service Ticket, but cannot. My only workaround at the moment is t read more

Hello, We're currently seeing any issues where an agent reply via direct email where the support channel is cc'd on the email, changes/keeps the ticket status to a "Waiting on us" status. ie. If a customer sends an email to dave@somecom read more

Hello everyone, I'd like to find out whether this is possible and if so, how do I achieve this. We have a Form set up, which when submitted, creates a ticket and sends an automated email response to client via Workflow. Is it possible to read more

Hi guys, I'm facing one issue I can't sort it out. I'm setting our HubSpot with an Help Desk pipeline: when an user has a problem and he want our help desk fix it, he send a mail to a certain address. Hubspot, automatically, creates a ticke read more

Today in the Service Hub, you assign conversations to an Inbox, and you assign the ticket creation via a form. But a conversation does not allow you to assign the ticket to the proper time using workflows based on the ticket creation criteria. W read more

Our team is experiencing several issues related to HubSpot's ServiceHub being slow. First issue that arose was that typing in email or in comments would take a few moments to reflect what a user had typed. Load times across the board are slower than read more