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Kim26 on June 06, 2025
Is there a way to see all scheduled tasks in a calendar view which includes ticket/task, date and time? And if so can you also see other team members scheduled calendar?
0 upvote
3 Replies
Community Manager
June 13, 2025 10:59
Here's the direct Marketplace link https://ecosystem.hubspot.com/marketplace/apps/calendah-by-syncmatters
Solved
NMyers0 on April 21, 2025
When trying to export my deals, the export is not returning the Associated Company name. Instead it is returning the Record ID Number.
3 upvotes
7 Replies
Accepted solution
Hall of Famer | Partner
April 24, 2025 09:01
Hi @SNavins22 and everyone, This is probably happening in the wake of a new HubSpot beta which you can find under Settings > Product updat...read more
Solved
PPuri8 on April 20, 2025
Hello, I'm trying to analyse the number of back-and-forths it takes with a customer to resolve their query to measure support efficiency. For example, agent replies on average 3 times before ticket was closed. How can I do this?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
April 20, 2025 04:52
Hi @PPuri8 , There is no out of the box property that only counts outgoing touches, but there is this default property: Number of time...read more
Solved
JSchembri on March 26, 2025
Our current use case is that we can log time on individual tickets but do not have a way to log what we did in that time. Therefore we can only get accumaltive data on how long it took to complete a ticket and not where that time was spent. For read more
5 upvotes
4 Replies
Accepted solution
Guide | Gold Partner
March 31, 2025 17:06
Hi @JSchembri , HubSpot recently rolled out automatic properties calculating the time a ticket is in a status. This mimics the properties that track...read more
Solved
ricksox on January 15, 2025
Hey everyone, Was hoping someone may be able to help me with this. I'd liek to build a report that measures average response time as well as average time to close for a specific contact. Use case is we have a B2B client that is up for r read more
0 upvote
4 Replies
Accepted solution
Member
January 18, 2025 09:15
To build a report showing average response time, average time to close, and cases resolved for a specific contact: Filter Tickets : Identify tic...read more
Solved
mcase on October 23, 2024
Hi there - I've been asked to look at HubSpot service ahead of meeting later today. I have a question about reporting that I hope someone can help me with. I'm coming from ZenDesk, so I want to know if I can do something similar to Custom Metrics t read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
October 23, 2024 11:35
@mcase in HubSpot, things like this are done through reports. There isn't a default way of creating metrics and have them displayed in tables speci...read more
Solved
CFullinwider15 on July 05, 2024
We created an orders based report and are using the fiscal year check box on the created date filter and the year is showing 2025 instead of 2024. Has anyone run into this before? Is there an additional setting/filter we need to use to update that d read more
2 upvotes
4 Replies
Accepted solution
Thought Leader | Platinum Partner
July 08, 2024 07:52
I don't believe this is possible at the moment, it looks like it will always display as the year the fiscal year ends and not the one it starts on! S...read more
Solved
CSic on April 17, 2024
I have a client wanting to review leads per team member. We can capture volume, but are interested to break it down further to see how the conversation was assigned, ex: auto-rotate, assigned from bot, self-assigned, team member assigned. Anyone read more
Accepted solution
Top Contributor | Gold Partner
April 18, 2024 02:03
Hi @CSic , I think we can see the deatails of Contact Owner by going to all contact properties and see details but creating a proper report for th...read more
Solved
GWebb6 on February 15, 2024
Is there a way to create a report similar to the Deal Change History report in Sales Analytics but for Tickets? I want to create a report that shows New, Status moved forward or Status moved backward. Although I can produce a custom report that sh read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
February 15, 2024 05:54
Hi @GWebb6 , Unfortunately this is currently not possible. Similar to the "Deal change history" report, such a report cannot be created from s...read more
Solved
DaianaMWorldia on September 07, 2023
Hello, I am trying to exctract all the conversation and email exchanges that one user (ticket owner) had on his/her tickets. Is there any possibility to do it?
1 upvote
5 Replies
Accepted solution
Participant
September 15, 2023 06:57
Hey ! Actuallu Support team gave me a very good solution for my need : There is an option to use the ticket and activity filter in a repor...read more
PSterkenburg on September 05, 2023
Situation : One Conversations Inbox contains 5 channels that are added (all different email addresses (Google groups aliases) ) . Does anyone know if it is possible to build reporting that gives me insights into each channel within an read more
2 upvotes
8 Replies
Most Valuable Member | Diamond Partner
September 26, 2023 08:30
@PSterkenburg I'm not in that Discord server and can't see it. The joy of a private community. 😊 So I'm not sure how to help there. I'll upvote ...read more
SViktor on July 03, 2023
Hello team. As a CRM system dedicated to Customer Service too, it would be very helpful if we could have as a report stuff like Average or Median response time for a conversation (where we measure the actual back-and-forth time that a support ag read more
0 upvote
2 Replies
Participant
July 04, 2023 05:06
Dear Eli, Thank you for your reply, much appreciated. This is very similar for what I would like to see, but not quite. From what I see https://prn...read more
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