Hi all, Is it possible to create a report that is run at a set time of day? I want a report that shows me number of tickets with a status of NEW at 5pm, reported on a daily basis. The idea being we can see how many service tickets have been left u read more

Hello Hubspot users! I am looking to create a report for all tickets that are created outside of normal business hours. Specifically all tickets that are created Monday through Friday from 8p EST and 9a EST, and 6p EST Saturday to 9a Monday. I can read more

I apologize if this has been covered but we are looking to create a report showing which employees utilize the resources of a given service pipeline (in this case; Service Tickets of Marketing Requests). I attempted to sort the incoming request read more

We do all our support and other activities through conversations. I'm trying to track open conversations. Unfortunately, when I made a report on open conversations, it included emails I sent that have no response. Those emails don't show up in my in read more

Hi all!! Our team has a report on our service dashboard that tracks Average First Response Time for Chat conversations. Since our chat conversations are not automatically assigned to anyone on our team, this seems to be the best measure of the time read more

Hello, I'm relatively new to Hubspot and was wondering if there was a way in hubspot to create a report with a detailed list of customers, who clicked on a specific link within a campain post on linkedin or facebook. For example some customer saw read more

Is it possible to create a report showing all cases where a ticket owner was changed from value A to value B? (A and B being contacts)

I was wondering if anyon has found a way to create a D8 report or something similar. What I would like is to create a sort of word template that can use a worflow to be autofilled with information from fields in Hubspot (from a complaint ticket) tha read more

Hi all, how do I create a report that will tell me which team member in the service team has done what.. as in.. they opened this email at that time, they created a note at this time etc etc

Is it possible to get the stats on how many emails are created per team member in the service hub? Even better if this can be broken down on a per day/per week/per month basis.

Hi everyone, In our hubspot we often did not assign tickets to an owner. Therefore in our reports, the unassigned tickets number is disproportionate to actual users. Is there a way to retroactively assign tickets to the user that last made a read more

We're a software company and one of the ways we use Hubspot Service Hub is to track our implementations using a ticket. We'd like to be able to track the time between a few key stages - initial kick-off, go-live and when we wrap-up post go-live supp read more