Is there a way to see all scheduled tasks in a calendar view which includes ticket/task, date and time? And if so can you also see other team members scheduled calendar?
Hello, I'm trying to analyse the number of back-and-forths it takes with a customer to resolve their query to measure support efficiency. For example, agent replies on average 3 times before ticket was closed. How can I do this?
Our current use case is that we can log time on individual tickets but do not have a way to log what we did in that time. Therefore we can only get accumaltive data on how long it took to complete a ticket and not where that time was spent. For read more
Hi @JSchembri , HubSpot recently rolled out automatic properties calculating the time a ticket is in a status. This mimics the properties that track...read more
Hey everyone, Was hoping someone may be able to help me with this. I'd liek to build a report that measures average response time as well as average time to close for a specific contact. Use case is we have a B2B client that is up for r read more
To build a report showing average response time, average time to close, and cases resolved for a specific contact:
Filter Tickets : Identify tic...read more
Hi there - I've been asked to look at HubSpot service ahead of meeting later today. I have a question about reporting that I hope someone can help me with. I'm coming from ZenDesk, so I want to know if I can do something similar to Custom Metrics t read more
@mcase in HubSpot, things like this are done through reports. There isn't a default way of creating metrics and have them displayed in tables speci...read more
We created an orders based report and are using the fiscal year check box on the created date filter and the year is showing 2025 instead of 2024. Has anyone run into this before? Is there an additional setting/filter we need to use to update that d read more
I don't believe this is possible at the moment, it looks like it will always display as the year the fiscal year ends and not the one it starts on! S...read more
I have a client wanting to review leads per team member. We can capture volume, but are interested to break it down further to see how the conversation was assigned, ex: auto-rotate, assigned from bot, self-assigned, team member assigned. Anyone read more
Hi @CSic , I think we can see the deatails of Contact Owner by going to all contact properties and see details but creating a proper report for th...read more
Is there a way to create a report similar to the Deal Change History report in Sales Analytics but for Tickets? I want to create a report that shows New, Status moved forward or Status moved backward. Although I can produce a custom report that sh read more
Hi @GWebb6 ,
Unfortunately this is currently not possible. Similar to the "Deal change history" report, such a report cannot be created from s...read more
Hello, I am trying to exctract all the conversation and email exchanges that one user (ticket owner) had on his/her tickets. Is there any possibility to do it?
Situation : One Conversations Inbox contains 5 channels that are added (all different email addresses (Google groups aliases) ) . Does anyone know if it is possible to build reporting that gives me insights into each channel within an read more
@PSterkenburg I'm not in that Discord server and can't see it. The joy of a private community. 😊 So I'm not sure how to help there. I'll upvote ...read more
Hello team. As a CRM system dedicated to Customer Service too, it would be very helpful if we could have as a report stuff like Average or Median response time for a conversation (where we measure the actual back-and-forth time that a support ag read more
Dear Eli, Thank you for your reply, much appreciated. This is very similar for what I would like to see, but not quite. From what I see https://prn...read more