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CSic on April 17, 2024
I have a client wanting to review leads per team member. We can capture volume, but are interested to break it down further to see how the conversation was assigned, ex: auto-rotate, assigned from bot, self-assigned, team member assigned. Anyone read more
Participant
April 18, 2024 02:03
Hi @CSic , I think we can see the deatails of Contact Owner by going to all contact properties and see details but creating a proper report for th...read more
Solved
GWebb6 on February 15, 2024
Is there a way to create a report similar to the Deal Change History report in Sales Analytics but for Tickets? I want to create a report that shows New, Status moved forward or Status moved backward. Although I can produce a custom report that sh read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
February 15, 2024 05:54
Hi @GWebb6 , Unfortunately this is currently not possible. Similar to the "Deal change history" report, such a report cannot be created from s...read more
Solved
DaianaMWorldia on September 07, 2023
Hello, I am trying to exctract all the conversation and email exchanges that one user (ticket owner) had on his/her tickets. Is there any possibility to do it?
1 upvote
5 Replies
Accepted Solution
Participant
September 15, 2023 06:57
Hey ! Actuallu Support team gave me a very good solution for my need : There is an option to use the ticket and activity filter in a repor...read more
PSterkenburg on September 05, 2023
Situation : One Conversations Inbox contains 5 channels that are added (all different email addresses (Google groups aliases) ) . Does anyone know if it is possible to build reporting that gives me insights into each channel within an read more
2 upvotes
8 Replies
Most Valuable Member | Elite Partner
September 26, 2023 08:30
@PSterkenburg I'm not in that Discord server and can't see it. The joy of a private community. 😊 So I'm not sure how to help there. I'll upvote ...read more
SViktor on July 03, 2023
Hello team. As a CRM system dedicated to Customer Service too, it would be very helpful if we could have as a report stuff like Average or Median response time for a conversation (where we measure the actual back-and-forth time that a support ag read more
0 upvote
2 Replies
Participant
July 04, 2023 05:06
Dear Eli, Thank you for your reply, much appreciated. This is very similar for what I would like to see, but not quite. From what I see https://prn...read more
Solved
MihaiLove on June 18, 2023
I want to generate a report that shows me agent times for - first response - time to close That takes into consideration the working hours that I configured in the SLA of the support inbox. I got some answers from ChatGPT and also from chat read more
5 upvotes
9 Replies
Accepted Solution
Guide | Platinum Partner
November 02, 2023 07:36
@MihaiLove I see you're looking for an easier way to handle your SLAs and reports. Don't worry, I've got some ideas for you. First off, you ...read more
Solved
MG15 on June 13, 2023
Apologies if this has been asked but I could not find it anywhere or figure out the correct fields in a custom report. I am wanting to have a report that will show me how many contacts created their first service ticket during a certain period of t read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 13, 2023 00:19
Hi @MG15 , Reporting on this is surprisingly complicated. HubSpot doesn't keep track of whether a record is a first or a last. You can s...read more
Solved
StevieVee on June 06, 2023
Hi all, Is it possible to create a report that is run at a set time of day? I want a report that shows me number of tickets with a status of NEW at 5pm, reported on a daily basis. The idea being we can see how many service tickets have been left u read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
June 06, 2023 12:07
Hi @StevieVee , So you want to historically see how many tickets were open at 5pm on any given day in a report? Unfortunately, I don't think t...read more
EWeinberg on May 25, 2023
Hello Hubspot users! I am looking to create a report for all tickets that are created outside of normal business hours. Specifically all tickets that are created Monday through Friday from 8p EST and 9a EST, and 6p EST Saturday to 9a Monday. I can read more
2 upvotes
1 Reply
Community Manager
May 26, 2023 08:46
Hi @EWeinberg , Thanks for reaching out to the Community! This is a great question 🙂 There is a limitation in HubSpot on timestamp...read more
Solved
fstjohn on March 24, 2023
I apologize if this has been covered but we are looking to create a report showing which employees utilize the resources of a given service pipeline (in this case; Service Tickets of Marketing Requests). I attempted to sort the incoming request read more
0 upvote
4 Replies
Accepted Solution
Guide | Partner
March 28, 2023 06:53
Hi @fstjohn , I believe here emplyoee you are reffering to is "ticket owner", if it is so then there are two ways of doing it - In main fliter spec...read more
AliaAt on February 14, 2023
We do all our support and other activities through conversations. I'm trying to track open conversations. Unfortunately, when I made a report on open conversations, it included emails I sent that have no response. Those emails don't show up in my in read more
1 upvote
4 Replies
Participant
February 26, 2023 03:46
NM - got closer but not right.
Solved
LLott on June 03, 2022
Hi all!! Our team has a report on our service dashboard that tracks Average First Response Time for Chat conversations. Since our chat conversations are not automatically assigned to anyone on our team, this seems to be the best measure of the time read more
0 upvote
3 Replies
Accepted Solution
Most Valuable Member | Elite Partner
June 06, 2022 13:29
Hi @LLott , I've seen this request a few times, where companies would like to exclude non-working hours from their team's performance reports, s...read more
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