Tickets & Conversations

I am trying to create a backlog report that shows a count of tickets that remained open at the end of each week going back January of 2024. My current attempts are only showing me a count of tickets that are still open today from tickets that were c read more

With our ticket pipeline growing, I'm being asked to create an exportable report that will show a lot of the details from the Service > Help Desk > All Open section. One of the items that was requested is a 'Last Communication Posted' field, read more

Is there a way to see all scheduled tasks in a calendar view which includes ticket/task, date and time? And if so can you also see other team members scheduled calendar?

When trying to export my deals, the export is not returning the Associated Company name. Instead it is returning the Record ID Number.

Hello, I'm trying to analyse the number of back-and-forths it takes with a customer to resolve their query to measure support efficiency. For example, agent replies on average 3 times before ticket was closed. How can I do this?

Our current use case is that we can log time on individual tickets but do not have a way to log what we did in that time. Therefore we can only get accumaltive data on how long it took to complete a ticket and not where that time was spent. For read more

Hey everyone, Was hoping someone may be able to help me with this. I'd liek to build a report that measures average response time as well as average time to close for a specific contact. Use case is we have a B2B client that is up for r read more

Hi there - I've been asked to look at HubSpot service ahead of meeting later today. I have a question about reporting that I hope someone can help me with. I'm coming from ZenDesk, so I want to know if I can do something similar to Custom Metrics t read more

We created an orders based report and are using the fiscal year check box on the created date filter and the year is showing 2025 instead of 2024. Has anyone run into this before? Is there an additional setting/filter we need to use to update that d read more

I have a client wanting to review leads per team member. We can capture volume, but are interested to break it down further to see how the conversation was assigned, ex: auto-rotate, assigned from bot, self-assigned, team member assigned. Anyone read more

Is there a way to create a report similar to the Deal Change History report in Sales Analytics but for Tickets? I want to create a report that shows New, Status moved forward or Status moved backward. Although I can produce a custom report that sh read more

Hello, I am trying to exctract all the conversation and email exchanges that one user (ticket owner) had on his/her tickets. Is there any possibility to do it?