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StevieVee on June 06, 2023
Hi all, Is it possible to create a report that is run at a set time of day? I want a report that shows me number of tickets with a status of NEW at 5pm, reported on a daily basis. The idea being we can see how many service tickets have been left u read more
0 upvote
3 Replies
Hall of Famer | Partner
June 06, 2023 12:07
Hi @StevieVee , So you want to historically see how many tickets were open at 5pm on any given day in a report? Unfortunately, I don't think more
EWeinberg on May 25, 2023
Hello Hubspot users! I am looking to create a report for all tickets that are created outside of normal business hours. Specifically all tickets that are created Monday through Friday from 8p EST and 9a EST, and 6p EST Saturday to 9a Monday. I can read more
0 upvote
1 Reply
Community Manager
May 26, 2023 08:46
Hi @EWeinberg , Thanks for reaching out to the Community! This is a great question 🙂 There is a limitation in HubSpot on more
fstjohn on March 24, 2023
I apologize if this has been covered but we are looking to create a report showing which employees utilize the resources of a given service pipeline (in this case; Service Tickets of Marketing Requests). I attempted to sort the incoming request read more
0 upvote
4 Replies
Accepted Solution
Top Contributor | Partner
March 28, 2023 06:53
Hi @fstjohn , I believe here emplyoee you are reffering to is "ticket owner", if it is so then there are two ways of doing it - In main fliter more
AliaAt on February 14, 2023
We do all our support and other activities through conversations. I'm trying to track open conversations. Unfortunately, when I made a report on open conversations, it included emails I sent that have no response. Those emails don't show up in my in read more
1 upvote
4 Replies
February 26, 2023 03:46
NM - got closer but not right.
LLott on June 03, 2022
Hi all!! Our team has a report on our service dashboard that tracks Average First Response Time for Chat conversations. Since our chat conversations are not automatically assigned to anyone on our team, this seems to be the best measure of the time read more
0 upvote
3 Replies
Accepted Solution
Thought Leader
June 06, 2022 13:29
Hi @LLott , I've seen this request a few times, where companies would like to exclude non-working hours from their team's performance reports, more
JSzczygielski on February 08, 2022
Hello, I'm relatively new to Hubspot and was wondering if there was a way in hubspot to create a report with a detailed list of customers, who clicked on a specific link within a campain post on linkedin or facebook. For example some customer saw read more
Guide | Diamond Partner
February 09, 2022 06:18
Hi @JSzczygielski , Within HubSpot, you can create lists of contacts based on Ad interactions (as shown in the screenshot attached). You can more
cwinhall on November 03, 2021
Is it possible to create a report showing all cases where a ticket owner was changed from value A to value B? (A and B being contacts)
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
November 03, 2021 09:43
Hi @cwinhall , Not out of the box, unfortunately, no. Depending on the exact requirements, you could however approach this with workflows ( more
SNerz on October 10, 2021
I was wondering if anyon has found a way to create a D8 report or something similar. What I would like is to create a sort of word template that can use a worflow to be autofilled with information from fields in Hubspot (from a complaint ticket) tha read more
0 upvote
1 Reply
Accepted Solution
Top Contributor | Diamond Partner
October 11, 2021 02:27
Hi @SNerz You can try solving your problem using Zapier. Check the possibilites here. Or you can user Onlizer more
YPetri on May 26, 2021
Hi all, how do I create a report that will tell me which team member in the service team has done what.. as in.. they opened this email at that time, they created a note at this time etc etc
0 upvote
4 Replies
May 30, 2021 17:07
Thank you, I have sent you a message just now
cwinhall on February 10, 2021
Is it possible to get the stats on how many emails are created per team member in the service hub? Even better if this can be broken down on a per day/per week/per month basis.
1 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
February 10, 2021 06:51
Hi @cwinhall , The report library button should be on the upper right side of the screen: Report customization is only more
cwinhall on December 14, 2020
Hi everyone, In our hubspot we often did not assign tickets to an owner. Therefore in our reports, the unassigned tickets number is disproportionate to actual users. Is there a way to retroactively assign tickets to the user that last made a read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
December 14, 2020 09:50
Hi @cwinhall , Yes and no. These are the options for assigning ownership: more
casebook_brian on October 29, 2020
We're a software company and one of the ways we use Hubspot Service Hub is to track our implementations using a ticket. We'd like to be able to track the time between a few key stages - initial kick-off, go-live and when we wrap-up post go-live supp read more
4 Replies
June 08, 2022 09:54
There is another issue posted here with the same issue: please upvote. more
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