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Solved
SRopiha on January 24, 2023
I am new to Service HubSpot and I am learning how to create a manual ticket, which is straight forward, but I do not understand how the 'priority' list works in terms of timings? I see that we have the option for 'low' 'medium' and 'high' but how do read more
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
January 24, 2023 02:14
Hi @SRopiha , Out of the box, in a 'vanilla' HubSpot portal, this priority doesn't affect anything. It just another way to organize, categoriz...read more
Solved
SMorrison29 on January 04, 2023
(We have Marketing, Sales, and Service Hub Professional accounts) We currently have a workflow in place where: 1. Contact "A" completes an online form to submit a support ticket. 2. The ticket workflow currently has various if/then branches (filt read more
0 upvote
8 Replies
Accepted Solution
Hall of Famer | Partner
January 04, 2023 07:25
Hi @SMorrison29 , If it's ticket-based, you would have to re-design your workflow (or the necessary steps) to be executed from a contact-based...read more
Solved
HubSpotist on January 02, 2023
I am using a workflow to add a prefix to a ticket number, and placing it in a custom property (SupportID). I then want to forward that number to the person who completed the support form. WHen submitted, and these values are compared, recoordID is n read more
0 upvote
7 Replies
Accepted Solution
Hall of Famer | Partner
January 08, 2023 10:08
Hi @HubSpotist , Is the workflow a contact-based workflow or a ticket-based workflow? If it's a contact-based workflow, you need to create a t...read more
Solved
AaronBoatin on December 05, 2022
Right now, we are using Zendesk and are looking at migrating over to ServiceHub. Right now, we use ServiceHub just for NPS customer surveys. I am wondering if ServiceHub can generate the following customer service issue (complaints) reports auto read more
2 upvotes
6 Replies
Accepted Solution
December 06, 2022 13:00
Hi @AaronBoatin , yes you could do every point you have, but at point 5, You have to consider that Hubspot takes the time from all the 24hrs of the ...read more
Solved
JDavies14 on December 01, 2022
For day to day comunications with customers we attach 3D Digital files. However we cannot so this through the conversations tab or within the records on hubspot. Is this possible through another mean other method via hubspot direct.
0 upvote
2 Replies
Accepted Solution
Thought Leader | Partner
December 02, 2022 06:48
Hi @JDavies14 , and thanks for looping us in @kvonloesecke , happy to help! This is the list of supported file types and sizes by product ,...read more
Solved
mgavenda on November 22, 2022
Hello everyone, I'd like to find out whether this is possible and if so, how do I achieve this. We have a Form set up, which when submitted, creates a ticket and sends an automated email response to client via Workflow. Is it possible to read more
Accepted Solution
Guide | Elite Partner
November 23, 2022 00:35
Hi @mgavenda It sounds like steps 1 - 3 are already happening. You have a form, which creates a ticket and sends an email. Looking at the ...read more
Solved
CophieSollins on November 14, 2022
Hello, I'm trying to create a ticket property that creates unique Sequential ticket Numbers. The field ideally needs to be a mixture of letters and numbers for example: RMA-2021-001 RMA-2021-002 RMA-2021-003 RMA-2021-004 I c read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
November 14, 2022 09:13
Hi @CophieSollins , There isn't a default feature in HubSpot to achieve this, unfortunately. It would require either a custom code action in a...read more
Solved
Billseng on November 11, 2022
Hi all- We've just been granted access to the WhatsApp beta. My company has been using WhatsApp messenger for a few years, but it's become clear that it's not a WhatsApp Business account. Before I try to convert our number to a Business Number (so read more
1 upvote
2 Replies
Accepted Solution
Thought Leader | Elite Partner
November 11, 2022 11:08
Hi @Billseng . That sounds like quite a chore. I can understand why you'd be nervous and apprehensive - I'd be! While I haven't done this exactly, I...read more
ADuross on November 10, 2022
I am one department of many that use Hubspot for ticket creation. We use many Pipelines but 99% of the time, all tickets my coworkers and I create are in one Pipeline. Is there a way to make a specific pipeline my default instead of having to manual read more
0 upvote
3 Replies
Hall of Famer | Partner
November 10, 2022 13:24
Hi @ADuross , As far as I know it's not possible to have a default value per user here, unfortunately. Best regards!
Solved
nikasberendts on November 07, 2022
Greetings everybody, I am currently trying to integrate WhatsApp Business into Hubspot. I was wondering wether I am still able to access the main features of WhatsApp Business (creating catalogue, quick reply) after integrating WhatsApp into Hubspot read more
0 upvote
3 Replies
Accepted Solution
Community Manager
November 07, 2022 14:31
Hello @nikasberendts , thank you for posting in our Community! Currently I am seeing the following limitations: Keep in mind the following ...read more
deegeetee on November 05, 2022
Our area works mostly from the pipeline and we don't use the inbox much. The inbox that corresponds with our pipeline area is getting full - almost 300 emails. We close some tickets in the pipeline as soon as they come in to our first column/status read more
0 upvote
1 Reply
Community Manager
November 07, 2022 11:03
Hi @deegeetee , Thank you for reaching out to the Community and for this info! The "Open" and "Closed" feature you are referring to is i...read more
Solved
KOliveira3 on October 21, 2022
Hello guys. I wanted to be able to access values ​​from conversations and copy to tickets. Example: I have a "Time for first agente reply" in conversations, but, dont have in tickets. I made a flow that copied the value of the conversation field read more
1 upvote
3 Replies
Accepted Solution
Community Manager
October 24, 2022 00:47
Hi @KOliveira3 , Thank you for reaching out to the Community! The Time to First Agent Email Reply property is a DateTime property which...read more
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