Tickets & Conversations

Hey, I have WhatsApp channel added to hubspot and need to automate OOO messages during the weekends. I have the marketing hub professional license but cannot create workflows based on conversations and cannot find a property linked to a contact that read more

I know HubSpot Inbox doesn’t support automatic out-of-office replies. Does the Help Desk tool support this functionality? I’ve seen mixed answers online; someone on Reddit claimed it does, and ChatGPT gave conflicting answers. If Help Desk d read more

Hi HubSpot Community, I’m the Support Coordinator for a B2B SaaS company, and we are currently scaling our customer service operations using the HubSpot Customer Portal . The Use Case We are onboarding large enterprise clients who have strict read more

How do I get the Hubspot Tools widget to show up?

Hola a todos, Estamos teniendo un comportamiento con las notificaciones de tickets que nos está complicando bastante la operación y quería saber si alguien ha pasado por lo mismo o tiene algún workaround. Contexto Usamos HubSpot Service para gest read more

Hi, I am experiencing an issue where a Chatflow submission triggered an automatic merge (performed by an "Unknown User"). During this merge, the "Message" property was overwritten with an older value from the primary contact, as shown in the att read more

I'm currently migrating from Intercom to HubSpot Service Hub Professional and looking for guidance on handling a common support pattern for our business. Our Use Case: We operate an online marketplace connecting business sellers and retail buy read more

I’m requesting that all members on a team be able to see who else received an internal message sent to that team. This helps ensure transparency, avoids duplicate follow-ups, and allows everyone to clearly understand who the communication was shared read more

Anyone else experiencing this, the UI for the chat interface iframe seems to be missing it's cursor pointer events. Abit of context, the iframe is generated inline with the conversation sdk.

I would like to save the text that is input from the "Create a note" button on the ticket cards and then have that property shown on the card itself. I have created the "Note" property and added it to the card, it shows up fine, that isnt the pr read more

It seems like there was an update pushed to Ticket Default View. Prior to this week, when we access a ticket, under the ticket name will have a section that tell us how long have the ticket been opened for. Now it's updated to show Time Created read more

Hi everyone, I’m trying to enhance our automated internal notifications for service tickets. Specifically, when a customer replies to an existing ticket, our “customer replied” workflow sends an internal email alert to our team. What I ca read more