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  • phtheref on September 23, 2021
    0 upvotes
    0 Replies
    Hi! I've created support form where customer have to select ticket categories f.e. problem with computer, problem with password etc... These categories are same how we are categorise tickets. Is it possible to create automation workflow that these...
    Reply
  • MSummers on September 22, 2021
    0 upvotes
    1 Replies
    Hey All, I am looking for a way to get a report that provides me detail about when the first call is logged by an agent. There's an option for First Aget Email logged, and I can see that property in ticket properties, and I can create a sim...
    Reply
    Community Manager
    September 24, 2021 09:12
    Hello @MSummers , Happy Friday! I will add some top experts to share their ideas, @Bryantworks @himanshurauthan any recommendations to @MSummer...
  • Solved
    Roosi_Chris on September 13, 2021
    0 upvotes
    4 Replies
    Hello there. When sending mails out of the Inbox, there always is a subscription footer added. Can this be disabled by default? I cant seem to find it. It can be deleted out of the mail manually, but you have to do it everytime you write a new ...
    Reply
    HubSpot Moderator
    September 14, 2021 02:24
    Thanks, @natsumimori !
  • TIngels on September 03, 2021
    1 upvotes
    6 Replies
    Is it possible to update the ticket status to 'open' after customer replies on email?
    Reply
    Participant
    September 07, 2021 01:05
    Hi @webdew The thing is that Hubspot thinks that a customer respond to a ticket which are created through the API. And that's why the status 'Ope...
  • Solved
    KAddie on August 26, 2021
    0 upvotes
    5 Replies
    We have three ticket workflows / streams One is for customer issues One for internal IT requests One for NCR log Hence I want o have different fields for each stream but cannot see a way to do this, fields seems to be global within tickets...
    Reply
    Most Valuable Member
    August 26, 2021 08:27
    Hi @KAddie , Yes, unfortunately it seems so. Probably one of the more frustrating experiences with HubSpot: Knowing that the functionality is ...
  • Solved
    Stijn on August 13, 2021
    0 upvotes
    2 Replies
    Hi, We often have customers replying to an old support email for a new request. When that happens, the old ticket originally attached to that thread is re-opened. What we want is in a simple way to create a new ticket for that conversation, while...
    Reply
    Top Contributor | Diamond Partner
    August 17, 2021 01:27
    Hi @Stijn , The idea of re-opening a previous thread is that to keep up with the same converstaion. So if a contact is re-opening a previous ti...
  • Solved
    MorganW on July 30, 2021
    0 upvotes
    4 Replies
    To create a calculated age of a ticket (time from creation to closure or, if not closed, current date), I set up a workflow to populate a new field with either current date or close date. I need this workflow to run every day (or multiple times in ...
    Reply
    Most Valuable Member
    August 19, 2021 02:05
    Hi @MorganW , Thanks for sharing! If my earlier post led you to the solution, I'd appreciate it if you also marked it as a solution . H...
  • Solved
    KLegara on July 21, 2021
    0 upvotes
    2 Replies
    Hi Everyone, There are no settings in making the Chatflows - Book a Metting into 12-hour format. Can anyone please help me with this? If you are curious as to what chatflows looks like on the front-end when booking a meeting, please see screensh...
    Reply
    Participant
    July 27, 2021 09:15
    Thank you so much webdew for the quick response and commendable solution 👍 Apologies for the late reply as I've been working on other tasks lately...
  • Solved
    AC-Paul on July 16, 2021
    0 upvotes
    1 Replies
    Hello, We are working on developing a way to track communication from some of our partners using the Service Hub. Currently all communication for our group is sent to a single email address that is then gathered by HubSpot for ticket creation. Thi...
    Reply
    Key Advisor
    July 19, 2021 05:26
    Hey @AC-Paul , you have a few options here I think: You could use a "Conversations" workflow to route these. Create separate Conversation...
  • Solved
    anajochims on July 15, 2021
    0 upvotes
    3 Replies
    Hello dears, I would like to check the possibility of, when creating the ticket - inside the business record (just to associate the deal automatically) - the proprietys to fill change according to the pipeline that the user selects. For exa...
    Reply
    Most Valuable Member
    August 12, 2021 20:30
    Hi @anajochims , This is not possible at this stage. There can only be one set of required properties for the creation of tickets. I can...
  • smaharjan on July 15, 2021
    0 upvotes
    3 Replies
    New message from %%your_name%% Name: %%your_name%% Email: %%email_address%% Phone: %%phone_number%% Company: %%company_name%% Message: %%Message%%
    Reply
    Most Valuable Member
    July 15, 2021 06:16
    Hi @smaharjan , Thank you for this, I'm still missing the bigger picture here – I don't understand yet where exactly this is occurring. Could ...
  • LHowell8 on July 12, 2021
    0 upvotes
    5 Replies
    Quite a few member of our team are not able to link gmail emails to support tickets. The edit button, that normally appears to be able to link the ticket is not there. Is there something we need to change to make this happen?
    Reply
    Community Manager
    July 22, 2021 21:43
    Thank you @LHowell8 ! I was able to find this "edit" button in my Gmail as well. It seems like this button only shows up when a person you are em...
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