O JavaScript deve estar instalado e ativado para usar estes fóruns. Seu navegador parece ter o JavaScript desativado ou não oferece suporte a JavaScript. Consulte o arquivo de ajuda de seu navegador para saber como ativar o JavaScript.

Tickets & Conversations

Pesquise soluções em Tickets & Conversations ou faça uma pergunta

Solucionado

DocSheldon on Julho 10, 2023

Account missing

I received an email notification at 1:00pm today, telling me that my account would be deleted in 7 days, due to lack of activity for the last 30 days. I immediately logged in (6 minutes later) and the site tells me "You have no accounts" (even thoug Leia mais

Responder Free Notifications

0 avaliações positivas

8 Respostas

Accepted Solution

DocSheldon

Membro

Julho 17, 2023 13:00

Hello, Karsten - Thanks for that link. I was able to submit a request for account reactivation, so now I'll just wait and see if it's approved. Than...Leia mais

BenGale on Julho 18, 2022

Slow Ticket Owner Notifications

It seems like Hubspot is taking 5+ minutes to notify via email/slack/in-app that someone has been assigned to a ticket. It's so long with the speed that we handle tickets that these notifications can be useless a lot of the time and wrong the rest w Leia mais

Responder Notifications Tickets

4 avaliações positivas

5 Respostas

LJam23

Participante

Julho 06, 2023 15:10

This is affecting us as well. I am testing a workflow that assigns a ticket based on a specific string in the email subject/ticket name. Very simple ...Leia mais

Solucionado

TWL on Fevereiro 24, 2022

Notification Bell in Browser - Keep number badge until read

HubSpot, The notification bell 🔔 is very handy at the top of the browser, but as soon as you click to read the notification content and perhaps click away, the notification bell icon no longer shows the badge number of how many notifications are Leia mais

Responder Notifications

4 avaliações positivas

4 Respostas

Accepted Solution

karstenkoehler

Membro do Hall da Fama | Parceiro

Fevereiro 24, 2022 00:49

Hi @TWL , As far as I know there aren't any options for that. After clicking the bell icon, the counter will reset. Previous unclicked notific...Leia mais

MSchuster on Setembro 16, 2021

iOS application - Turn off notifications for e-mail opens

We use the iOS app for accessibility to customers when we're away from the computer, so have notifications turned on so new conversations alert us and we can respond. When a customer opens an e-mail, we get notified with an iOS push notification Leia mais

Responder Chat Mobile App Notifications

0 avaliações positivas

1 Respostas

MiaSrebrnjak

Gerente da Comunidade

Setembro 17, 2021 12:32

Hi @MSchuster , Welcome to the Community! 👋 I'm glad that you're using our mobile app. Notifications about email opens and clicks ar...Leia mais

Solucionado

Otterbot on Junho 10, 2021

Mute or Set Different Notification settings for different inboxes

Is it possible to set different notification settings per inbox? Or to mute specific inboxes unless the convo is assigned to you? We have reps who need to see mentions across all inboxes (and therefore need access), but only want notifications f Leia mais

Responder Conversations Notifications

1 avaliações positivas

2 Respostas

Accepted Solution

MiaSrebrnjak

Gerente da Comunidade

Junho 11, 2021 09:32

Hi @Otterbot , Thank you for reaching out to the Community! It's currently not possible to segment notification settings for inboxes in...Leia mais