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Solved
SRoeber on March 12, 2024
"Thank you" Reply with individual link including Ticket ID
We try to implement the following workflow: The customer fills out a support request form on our website. After clicking "Create ticket", he should receive a thank you reply e-mail containing a link. If you want to send us your log files, please cl read more
Reply Marketing Email Tickets
0 upvote
1 Reply
Accepted solution
karstenkoehler
Hall of Famer | Partner
March 12, 2024 10:30
Hi @SRoeber , Yes, you could simply include the "Record ID" in an automated email the same way you would include a personalization token for...read more
Solved
SVoon on November 20, 2023
Add Unsubscribe reason
I noticed we don't have the option to add or edit the unsubscribe reason. Wonder if there is a better way we can add or edit to understand the reason user unsubscribe the newsletter?
Reply Marketing Email
0 upvote
2 Replies
Accepted solution
karstenkoehler
Hall of Famer | Partner
November 20, 2023 13:02
Hi @SVoon , Aside from custom coding your own unsubscribe page, I'm not aware of any options to achieve this. There has been an ongoing ...read more
Solved
CGoodwinOlsen on May 30, 2022
Auto-reply emails not threading, creating new tickets/conversations
Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an read more
Reply Connected Email Conversations Email Deliverability Enterprise Marketing Email Settings Tickets Workaround
4 upvotes
4 Replies
Accepted solution
Jnix284
Hall of Famer
May 31, 2022 08:27
Hi @CGoodwinOlsen The way that I add additional recipients to conversations/tickets without creating a new ticket is to reply from the convers...read more
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