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DGainer en Septiembre 28, 2024
I am looking to streamline communication on help desk tickets by utilizing the slack integration. However, we dont want separate teams to be able to search existing tickets, only create and comment. Is there anyway to accomplish today?
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1 Respuestas
Solución Aceptada
Participante
Septiembre 29, 2024 08:02
@DGainer unfortunately, HubSpot's current Slack integration doesn't offer granular permission controls that would allow you to do that. The permissi...Leer más
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ETvelia en Septiembre 05, 2024
Hello! I am wondering if anyone has any tips for the following integration in Softr to build a client portal: How to show the ENTIRE ticket thread if there are multiple replies/back and forth on the same ticket How to make it so that clients can Leer más
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3 Respuestas
Solución Aceptada
Miembro del salón de la fama
Septiembre 10, 2024 14:29
@ETvelia Softr allows you to create a client portal with no code, I'm not surprised their support isn't helpful as it's a bit more complex to creat...Leer más
KieranLake en Agosto 27, 2024
Hello, We've recently integrated chat to our website, but for some reason - I'm not receiving notifcations to my mobile phone. I have used this HubSpot feature before, and I'd receive a notification on my mobile from Slack (We've not integra Leer más
Administrador de la comunidad
Septiembre 06, 2024 14:58
Thanks for the screenshots @KieranLake ! Notifications can be tricky. Let's walk through the troubleshooting outlined in that same article here :...Leer más
ABowmer en Agosto 21, 2024
What are the possibilities of embedding Upscope screensharing requests into the live chat? Is there somebody with experience with using upscope & hubspot live chat. Cant seem to find any experiences on it.
Administrador de la comunidad
Agosto 21, 2024 18:10
Hi @ABowmer ! Welcome to the Community-- happy to have you here 😊 I did some digging as well and couldn't find any integrations between U...Leer más
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SDunbar5 en May 07, 2024
Hi Hubspot Community, I'm looking for an LLM chatbot that can integrate with Hubspot's Conversations and Tickets. Ideally, the LLM would read all the incoming chat and email conversations and learn from the responses. This would differ from Hubs Leer más
1 Me gusta
2 Respuestas
Solución Aceptada
Administrador de la comunidad
May 08, 2024 05:53
Hi @SDunbar5 , Thanks for reaching out to the Community! Currently, in terms of AI capabilities, we do have Content Assistant and cha...Leer más
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JGibbs4 en Abril 30, 2024
Hey Ther! We have just setup the Jira integration, and I want to set a default board and issue for all Jira tickets. Any issue submitted via Hubspot is going to be added to the Support Project as a Bug in Jira, so can I set that as the default? Leer más
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3 Respuestas
Solución Aceptada
Miembro
Julio 04, 2024 11:27
Yes, you can definitely set defaults for your Jira tickets. In HubSpot, go to the integration settings for Jira, and you should see options to set de...Leer más
PrabinS en Abril 12, 2024
The ticket and company association gets removed via API integration(whenever we update the ticket in hubspot when it is updated in our system) although we have not written any association archiving logic in our side. Has any one got the same issue? Leer más
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1 Respuestas
Administrador de la comunidad
Abril 12, 2024 19:32
Hey @PrabinS , Happy Friday! In this case, I would recommend connecting with HubSpot Technical Support , as Support is included in your sub...Leer más
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SPetel en Marzo 25, 2024
Our company has product documentation and KB articles hosted in an external documentation platform. It is publicly accessible, and has a search API. Is it possible to have customers submitting a new ticket to first search for answers and possible Leer más
0 Me gusta
3 Respuestas
Solución Aceptada
Líder intelectual | Partner nivel Platinum
Marzo 27, 2024 12:09
Hey @SPetel actually checking there it looks like the HS knowledgebase doesn't have apis unfortunately. So it's not possible to programatically cap...Leer más
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pythonogren en Febrero 13, 2024
Hi, Unfortunately, I have a problem with CRM setup on Pixel on Facebook. Meta support team says that leag goes to hubspot but they say that there is no data coming from hubspot. For this reason, I am stuck at this stage. How do I check if data i Leer más
0 Me gusta
1 Respuestas
Solución Aceptada
Asesor destacado | Partner nivel Diamond
Febrero 14, 2024 03:51
Hey @pythonogren Kindly go through this article and check whether you have enabled all the settings according to this article: https://knowledge....Leer más
pythonogren en Febrero 07, 2024
Hi, Hubspot is connected with my leads ads on Facebook. I can get leads from the ad, no problem. But there is a sign up button on my instagram profile. It has a different form. So it's not an ad. I can't get the records coming to that form. How Leer más
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3 Respuestas
Administrador de la comunidad
Febrero 08, 2024 16:13
Hey @pythonogren , This article here: Synchronize the leads from your lead ads with HubSpot, mentions that you first need your Facebook, ...Leer más
pythonogren en Febrero 07, 2024
Hello, I'm using lead ads on Facebook. I connected it with hubspot, no problem. I can get leads and they are transferred to hubspot. However, I could not progress in CRM setup (2. section) in the pixel part. Can you help me? (link removed fo Leer más
0 Me gusta
4 Respuestas
Miembro
Febrero 09, 2024 11:40
I think I can show it with one picture instead of a video. I'm talking about this part here.
pythonogren en Febrero 05, 2024
Hi, I asked your live chat support and they couldn't solve it and told me to write here. I transfer Brevo contacts to hubspot and is working. But it does not transfer the phone numbers. I only get the mails. The phone numbers field is full in Br Leer más
0 Me gusta
4 Respuestas
Miembro
Febrero 06, 2024 15:21
It may be as you say, but there is some confusion. 1- SMS (Brevo) = Mobile Phone Number (Hubspot). Brevo to Hubspot is working! 2- Let's come to the...Leer más
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