The ticket and company association gets removed via API integration(whenever we update the ticket in hubspot when it is updated in our system) although we have not written any association archiving logic in our side. Has any one got the same issue? read more

Our company has product documentation and KB articles hosted in an external documentation platform. It is publicly accessible, and has a search API. Is it possible to have customers submitting a new ticket to first search for answers and possible read more

Hi, Unfortunately, I have a problem with CRM setup on Pixel on Facebook. Meta support team says that leag goes to hubspot but they say that there is no data coming from hubspot. For this reason, I am stuck at this stage. How do I check if data i read more

Hi, Hubspot is connected with my leads ads on Facebook. I can get leads from the ad, no problem. But there is a sign up button on my instagram profile. It has a different form. So it's not an ad. I can't get the records coming to that form. How read more

Hello, I'm using lead ads on Facebook. I connected it with hubspot, no problem. I can get leads and they are transferred to hubspot. However, I could not progress in CRM setup (2. section) in the pixel part. Can you help me? (link removed fo read more

Hi, I asked your live chat support and they couldn't solve it and told me to write here. I transfer Brevo contacts to hubspot and is working. But it does not transfer the phone numbers. I only get the mails. The phone numbers field is full in Br read more

Hi everyone, I have a question. I have a pretty good support ticket form that is working well. It basically captures data for ticket properties and we contact and provide a solution for a fee. I have about 50 Independant Partners (IP) that buy read more

I've integrated Hubspot with Slack. Clicking the menu buttons after a post brings up the hubspot "Create a Ticket" action. I'd like to edit that resulting form. Any ideas?

Hello, I have WhatsApp integrated into my account and we are advertising with WhatsApp via Meta. The conversations come through Hubspot's Inbox however they come in as "Unnknown Visitors" as they are not contacts yet. I want to create an automation read more

In the conversations page, you can do an internal comment not visible to the customer. Many of the team use the slack integration which generally works great, but I'm wondering if there is some slash command to make a comment the same way? read more

We have recently switched over to Hubspot from our gmail inbox for our Customer Support operations. For the most part, this has gone very smoothly. We are, however, having a hiccup with our Dialpad voicemail transcriptions. Currently, all calls read more

I am getting this error in Zapier. How can I grant the appropriate scope to Zapier app in my HubSpot account?