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Solucionado
MaxMa on Dezembro 27, 2023
I am creating a workflow to send an email notification to me, for a new ticket is not answered more then 5 hours. I tried to use the ticket property [Last contactd date] to enroll such tickets, by this metric is only based on "days". How can Leia mais
0 avaliações positivas
2 Respostas
Accepted Solution
Membro do Hall da Fama | Parceiro
Dezembro 27, 2023 02:59
Hi @MaxMa , This can be approached differently and in a simpler way: Enroll tickets when you want the 5 hour timer to start running (e.g. " Cr...Leia mais
_MMDL on Dezembro 13, 2023
Hi, We are creating Jira tickets automatically for a specific stage where L2 service support is required. The users from L2 have no access to Hubspot, and they work only in Jira, in order to be able to communicate between teams we need the J Leia mais
0 avaliações positivas
3 Respostas
Gerente da Comunidade
Dezembro 14, 2023 13:56
Hi @_MMDL , I sincerely apologize for any inconvenience this may cause you. Unfortunately, at present, we do not have any other viable alternativ...Leia mais
ASiggins on Outubro 25, 2023
My company uses a specific format for ticket names and I am trying to get the tickets created by a website form to follow the same format. Currently, the format will use an industry initial, pipeline initial::customer number::date. Of course the cus Leia mais
Gerente da Comunidade
Outubro 26, 2023 16:56
Hello @ASiggins , thank you for posting in our Community. For something like this, you would need to create a "datetime" property that stores ...Leia mais
LaurelShoger on Outubro 20, 2023
Currently, you can create a ticket property that features a dropdown selection. While a customer is filling out the dropdown question there is not a way for them to search through the options. Does anyone know of an extension or idea that would allo Leia mais
0 avaliações positivas
1 Respostas
Participante de valor | Parceiro Diamante
Outubro 22, 2023 10:24
Hi @LaurelShoger the dropdown form fields in HubSpot don't have the "search" indicated at the top, but if a user starts typing the part number, it ...Leia mais
ESarduy on Agosto 21, 2023
Hello, I have WhatsApp integrated into my account and we are advertising with WhatsApp via Meta. The conversations come through Hubspot's Inbox however they come in as "Unnknown Visitors" as they are not contacts yet. I want to create an automation Leia mais
0 avaliações positivas
3 Respostas
Participante
Agosto 22, 2023 14:45
Hi, thank you for your reply. I have templates ready however it doesn't seem to let me automate it since they are not yet contacts when they reach out...Leia mais
Anonymous on Abril 17, 2023
I have no idea why I have a hubspot profile and I have to accounts linked. I'm trying to delete my profile, but it is not allowing me to write my email in the text box to submit and confirm deletion. I've cleared cache etc and tried using incognito Leia mais
0 avaliações positivas
3 Respostas
Gerente da Comunidade
Abril 18, 2023 06:20
Hi @Anonymous , Thank you for these details! This sounds like strange behavior indeed. I will reach out to you via DM to continue this conve...Leia mais
THouge on Março 07, 2023
I am answering technical customer questions as well as support questions. They may send me an email with a bullet list of questions, and I would like to answer that using Hubspot. However, when I select "reply", I am met with an empty email template Leia mais
0 avaliações positivas
5 Respostas
Gerente da Comunidade
Setembro 13, 2023 06:57
Hi @JS-MS and @THouge , Thank you for reaching out to the Community! I understand that when you reply to an email, you would like to see the ori...Leia mais
SRamirez2 on Fevereiro 20, 2023
Hi, new to Hubspot and I am trying to edit one page and make new pages (ie. About Me, Contact etc. ) and all are defaulting to the most recent page edited. HELP.
0 avaliações positivas
1 Respostas
Gerente da Comunidade
Fevereiro 21, 2023 13:56
Hi @SRamirez2 , hope you are doing well. Could you please provide more context about the objective you want to achieve? Please provide ...Leia mais
Solucionado
ABatman on Fevereiro 10, 2023
Hi, I am integrating live chat with wordpress and I need different icon for widget. But I cannot find anywhere how to change it. In the settings I can only see options to change color or move chat icon left or right but nothing about having a differ Leia mais
0 avaliações positivas
8 Respostas
Accepted Solution
Conselheiro(a) de destaque
Fevereiro 13, 2023 06:31
Hello @ABatman , Hubspot Live Chat does not provide a direct option to change the icon for the chat launcher. However, you can customize the ...Leia mais
Solucionado
BZimmermann on Fevereiro 07, 2023
Hello Community, This post serves as a question or idea. In Customer Service / ServiceHub, I want tickets (through a form submission or mailbox link) to be assigned to available employees only. However, in HubSpot you can only define a team Leia mais
2 avaliações positivas
4 Respostas
Accepted Solution
Membro do Hall da Fama | Parceiro
Fevereiro 07, 2023 12:56
Hi @BZimmermann , You're correct, there currently isn't any native out-of-the-box feature for this in HubSpot. Right now, you would have to cu...Leia mais
Zhen_Ming on Dezembro 23, 2022
Hi Community and Experts, I am trying to create a workflow that can manage my contact's appointments and send automated notification at various stages, e.g. (1 day after appointment date has been updated/uploaded on Hubspot, 1 day before appoint Leia mais
0 avaliações positivas
2 Respostas
Top colaborador(a) | Parceiro Diamante
Dezembro 28, 2022 06:45
You can use a third - party integration by collaborating with us to send automated SMS notifications to contacts associa...Leia mais
Solucionado
mgavenda on Novembro 22, 2022
Hello everyone, I'd like to find out whether this is possible and if so, how do I achieve this. We have a Form set up, which when submitted, creates a ticket and sends an automated email response to client via Workflow. Is it possible to Leia mais
0 avaliações positivas
5 Respostas
Accepted Solution
Orientador(a) | Parceiro Elite
Novembro 23, 2022 03:35
Hi @mgavenda It sounds like steps 1 - 3 are already happening. You have a form, which creates a ticket and sends an email. Looking at the ...Leia mais
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