Tickets & Conversations

Hi all, I’m running into a limitation with the HubSpot Customer Agent and I want to double-check if I’m missing something or if this is simply not possible. We operate a multilingual website (EU-based) and use multiple chatflows per language (NL read more

Up until recently the IP addresses for Marketing Hub tools, Sales Hub tools, Service Hub tools, etc... were published I believe on https://knowledge.hubspot.com/email/not-receiving-hubspot-system-or-notification-emails . Now there only s read more

What we need: We need a HubSpot user account linked to an email reflector. Why we need it: We have several software developers who rotate handling support requests. We cannot afford seats for each of these developers and need, instead, a sh read more

I am the superadmin for a network database with 5 other users. I think we're currently deactivated, but still within the 90-days window. Unfortunately, my previous organization deleted the email account I used to sign in and I am unable to sign in t read more

I have recently implemented our HubSpot Customer Portal and have been able to customise a lot of what we are doing with it, for example we are not using it for customer service tickets so have been able to change the labels, redirect to landing page read more

Hello, as VoIP-Phone-Provider we are using Placetel together with Phonemondo as API to Hubspot. Currently we are trying to better work with missed calls. All Calls, successfull and missed cals are getting inserted into the right contact/compan read more

Our current use case is that we can log time on individual tickets but do not have a way to log what we did in that time. Therefore we can only get accumaltive data on how long it took to complete a ticket and not where that time was spent. For read more

Hi everyone! My account since 2018 has suddenly been deactivated. I would really really appreciate help to retrieve my account and get all my work back please. How do I do this? Thank you!

Have a Starter option and need to log a ticket. Cannot find email or chat option in my dashboard. p.s Correct highlighted errors and try again - the message is just not I want to see now!

Is it possible to make a required ticket property to move ticket into 'closed', dependent on another ticket property? E.g. Pre-existing property is called Fruits : Apples, Banans, Oranges, Strawberries. New mandatory property: Fruit Color : Ye read more

Hello, We've recently integrated chat to our website, but for some reason - I'm not receiving notifcations to my mobile phone. I have used this HubSpot feature before, and I'd receive a notification on my mobile from Slack (We've not integra read more

What are the possibilities of embedding Upscope screensharing requests into the live chat? Is there somebody with experience with using upscope & hubspot live chat. Cant seem to find any experiences on it.