Hello, We've recently integrated chat to our website, but for some reason - I'm not receiving notifcations to my mobile phone. I have used this HubSpot feature before, and I'd receive a notification on my mobile from Slack (We've not integra read more

What are the possibilities of embedding Upscope screensharing requests into the live chat? Is there somebody with experience with using upscope & hubspot live chat. Cant seem to find any experiences on it.

Hi Guys, We already have a ticketing system (Service Hub - Help Desk) where users can submit tickets through email, phone, or our customer portal. When a ticket is submitted and received , I want to trigger an automated response. The resp read more

Hello! When our team forwards emails from individual inboxes to the help desk, it's associating them with the internal employee's record and our company record instead of identifying and associating with the original sender's contact & comp read more

We'd like to set up an auto-reply through WhatsApp, so that the person sending a message has the option to directly log a support ticket. I've set up our WhatsApp number in HubSpot and Meta Business Suite and tested it to be working correctly. read more

I am creating a workflow to send an email notification to me, for a new ticket is not answered more then 5 hours. I tried to use the ticket property [Last contactd date] to enroll such tickets, by this metric is only based on "days". How can read more

Hi, We are creating Jira tickets automatically for a specific stage where L2 service support is required. The users from L2 have no access to Hubspot, and they work only in Jira, in order to be able to communicate between teams we need the J read more

My company uses a specific format for ticket names and I am trying to get the tickets created by a website form to follow the same format. Currently, the format will use an industry initial, pipeline initial::customer number::date. Of course the cus read more

Currently, you can create a ticket property that features a dropdown selection. While a customer is filling out the dropdown question there is not a way for them to search through the options. Does anyone know of an extension or idea that would allo read more

Hello, I have WhatsApp integrated into my account and we are advertising with WhatsApp via Meta. The conversations come through Hubspot's Inbox however they come in as "Unnknown Visitors" as they are not contacts yet. I want to create an automation read more

I have no idea why I have a hubspot profile and I have to accounts linked. I'm trying to delete my profile, but it is not allowing me to write my email in the text box to submit and confirm deletion. I've cleared cache etc and tried using incognito read more

I am answering technical customer questions as well as support questions. They may send me an email with a bullet list of questions, and I would like to answer that using Hubspot. However, when I select "reply", I am met with an empty email template read more