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Tickets & Conversations

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ESarduy on August 21, 2023

WhatsApp Integration Automated Workflow

Hello, I have WhatsApp integrated into my account and we are advertising with WhatsApp via Meta. The conversations come through Hubspot's Inbox however they come in as "Unnknown Visitors" as they are not contacts yet. I want to create an automation read more

Reply Chat Conversations How-To Integrations Templates Workflows

0 upvote

3 Replies

ESarduy

Participant

August 22, 2023 14:45

Hi, thank you for your reply. I have templates ready however it doesn't seem to let me automate it since they are not yet contacts when they reach out...read more

Anonymous on April 17, 2023

Help - can't delete profile

I have no idea why I have a hubspot profile and I have to accounts linked. I'm trying to delete my profile, but it is not allowing me to write my email in the text box to submit and confirm deletion. I've cleared cache etc and tried using incognito read more

Reply How-To

0 upvote

3 Replies

kvlschaefer

Community Manager

April 18, 2023 06:20

Hi @Anonymous , Thank you for these details! This sounds like strange behavior indeed. I will reach out to you via DM to continue this conve...read more

THouge on March 07, 2023

Reply inline and paste formatted text

I am answering technical customer questions as well as support questions. They may send me an email with a bullet list of questions, and I would like to answer that using Hubspot. However, when I select "reply", I am met with an empty email template read more

Reply How-To

0 upvote

5 Replies

BérangèreL

Community Manager

September 13, 2023 06:57

Hi @JS-MS and @THouge , Thank you for reaching out to the Community! I understand that when you reply to an email, you would like to see the ori...read more

SRamirez2 on February 20, 2023

How do I edit one page without all pages changing?

Hi, new to Hubspot and I am trying to edit one page and make new pages (ie. About Me, Contact etc. ) and all are defaulting to the most recent page edited. HELP.

Reply Free How-To Website Pages

0 upvote

1 Reply

DianaGomez

Community Manager

February 21, 2023 13:56

Hi @SRamirez2 , hope you are doing well. Could you please provide more context about the objective you want to achieve? Please provide ...read more

Solved

ABatman on February 10, 2023

Change live chat icon

Hi, I am integrating live chat with wordpress and I need different icon for widget. But I cannot find anywhere how to change it. In the settings I can only see options to change color or move chat icon left or right but nothing about having a differ read more

Reply Chat How-To Integrations

0 upvote

7 Replies

Accepted Solution

SNigam

Key Advisor

February 13, 2023 06:31

Hello @ABatman , Hubspot Live Chat does not provide a direct option to change the icon for the chat launcher. However, you can customize the ...read more

Solved

BZimmermann on February 07, 2023

Availability management for tickets

Hello Community, This post serves as a question or idea. In Customer Service / ServiceHub, I want tickets (through a form submission or mailbox link) to be assigned to available employees only. However, in HubSpot you can only define a team read more

Reply How-To Service Tickets

1 upvote

1 Reply

Accepted Solution

karstenkoehler

Hall of Famer | Partner

February 07, 2023 12:56

Hi @BZimmermann , You're correct, there currently isn't any native out-of-the-box feature for this in HubSpot. Right now, you would have to cu...read more

Zhen_Ming on December 23, 2022

How to send SMS upon ticket creation?

Hi Community and Experts, I am trying to create a workflow that can manage my contact's appointments and send automated notification at various stages, e.g. (1 day after appointment date has been updated/uploaded on Hubspot, 1 day before appoint read more

Reply Contacts How-To Tickets Workflows

0 upvote

2 Replies

Syeda_Fatima

Top Contributor | Diamond Partner

December 28, 2022 06:45

You can use a third - party integration by collaborating with us to send automated SMS notifications to contacts associa...read more

Solved

mgavenda on November 22, 2022

Associate a reply to automated email with ticket

Hello everyone, I'd like to find out whether this is possible and if so, how do I achieve this. We have a Form set up, which when submitted, creates a ticket and sends an automated email response to client via Workflow. Is it possible to read more

Reply How-To Professional Service Workflows

0 upvote

5 Replies

Accepted Solution

NicoleSengers

Guide | Elite Partner

November 23, 2022 03:35

Hi @mgavenda It sounds like steps 1 - 3 are already happening. You have a form, which creates a ticket and sends an email. Looking at the ...read more

VRakitski on August 29, 2022

Transferring Attachments from a Hubspot Ticket to a Jira Ticket

Hello! I use workflow automation to create Jira Ticket based on Hubspot Ticket. But I can't transfer attachments files from HS ticket to Jira ticket or at least add HS links to these files to the created Jira ticket description. Is there any solutio read more

Reply How-To Integrations Tickets Workflows

0 upvote

1 Reply

kvlschaefer

Community Manager

August 30, 2022 15:46

Hi @VRakitski , Thanks for reaching out to the Community! If you wish to sync ticket attachments to Jira, you can manually attach it ...read more

OOrra on July 29, 2022

How to get a contact property from a person logged in on the Customer Portal?

Hi all, I'm setting up a Customer Portal, where the customer will have to login in Hubspot Customer Portal. Then, I want to setup a form for Ticket submission, and based on the company this customer belongs to, I want to have customized fields. read more

Reply How-To

0 upvote

3 Replies

OOrra

Participant

August 07, 2022 10:36

Hello Kevin-C, I'm on Hubspot Customer Portal, and added a Hubspot Form for Customers to submit a new Ticket. I'm building everything is Hubspot. T...read more

TFalco on July 08, 2022

Viewing Score Breakdown of Customer/Lead Score

Does anyone know an easy way to look at the breakdown of a lead's score? We can see total score (20) and the pie chart (activity), but not how the 20 points breaks down (i.e. 10+5+5).

Reply Contacts Enterprise How-To

2 upvotes

4 Replies

OCullen

Participant

May 25, 2023 08:42

The ideal process would be to see this when I hit the "HubSpot Score" "Details" button. At present it gives some data but we would ideally see the ac...read more

Solved

CGoodwinOlsen on January 06, 2022

How to search old ticket IDs for a merged ticket?

When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic read more