Hello, as VoIP-Phone-Provider we are using Placetel together with Phonemondo as API to Hubspot. Currently we are trying to better work with missed calls. All Calls, successfull and missed cals are getting inserted into the right contact/compan read more
Hey @Change , thank you for posting in our Community!
It looks like missed calls from Placetel/Phonemondo aren't appearing in the Inbox/Conv...read more
Our current use case is that we can log time on individual tickets but do not have a way to log what we did in that time. Therefore we can only get accumaltive data on how long it took to complete a ticket and not where that time was spent. For read more
Hi @JSchembri , HubSpot recently rolled out automatic properties calculating the time a ticket is in a status. This mimics the properties that track...read more
Hi everyone! My account since 2018 has suddenly been deactivated. I would really really appreciate help to retrieve my account and get all my work back please. How do I do this? Thank you!
Hi @NKarlsson2 ,
You can request the recovery of your account by submitting the form at the end of this page: https://knowledge.hubspot.com/a...read more
Have a Starter option and need to log a ticket. Cannot find email or chat option in my dashboard. p.s Correct highlighted errors and try again - the message is just not I want to see now!
Is it possible to make a required ticket property to move ticket into 'closed', dependent on another ticket property? E.g. Pre-existing property is called Fruits : Apples, Banans, Oranges, Strawberries. New mandatory property: Fruit Color : Ye read more
Hi @HK25 ,
If Fruits is a mandatory property for moving a ticket into Closed, then you would simply set up conditional logic: https://knowled...read more
Hello, We've recently integrated chat to our website, but for some reason - I'm not receiving notifcations to my mobile phone. I have used this HubSpot feature before, and I'd receive a notification on my mobile from Slack (We've not integra read more
Thanks for the screenshots @KieranLake ! Notifications can be tricky. Let's walk through the troubleshooting outlined in that same article here :...read more
What are the possibilities of embedding Upscope screensharing requests into the live chat? Is there somebody with experience with using upscope & hubspot live chat. Cant seem to find any experiences on it.
Hi Guys, We already have a ticketing system (Service Hub - Help Desk) where users can submit tickets through email, phone, or our customer portal. When a ticket is submitted and received , I want to trigger an automated response. The resp read more
Hey @AdvocaseyS5 , welcome to our Community!
To automate ticket responses in HubSpot Service Hub, you can set up a workflow that triggers an...read more
Hello! When our team forwards emails from individual inboxes to the help desk, it's associating them with the internal employee's record and our company record instead of identifying and associating with the original sender's contact & comp read more
Thanks for the tag @BérangèreL , happy to help!
Hi @Meghankeeley it was quite a while ago now, but there was a similar situation with the co...read more
We'd like to set up an auto-reply through WhatsApp, so that the person sending a message has the option to directly log a support ticket. I've set up our WhatsApp number in HubSpot and Meta Business Suite and tested it to be working correctly. read more
Hi Matt, May I suggest a solution that allows advanced WhatsApp automation on HubSpot? If you need a sequence of WhatsApp messages to trigger...read more
I am creating a workflow to send an email notification to me, for a new ticket is not answered more then 5 hours. I tried to use the ticket property [Last contactd date] to enroll such tickets, by this metric is only based on "days". How can read more
Hi @MaxMa ,
This can be approached differently and in a simpler way: Enroll tickets when you want the 5 hour timer to start running (e.g. " Cr...read more
Hi, We are creating Jira tickets automatically for a specific stage where L2 service support is required. The users from L2 have no access to Hubspot, and they work only in Jira, in order to be able to communicate between teams we need the J read more