Hello, as VoIP-Phone-Provider we are using Placetel together with Phonemondo as API to Hubspot. Currently we are trying to better work with missed calls. All Calls, successfull and missed cals are getting inserted into the right contact/compan read more

Our current use case is that we can log time on individual tickets but do not have a way to log what we did in that time. Therefore we can only get accumaltive data on how long it took to complete a ticket and not where that time was spent. For read more

Hi everyone! My account since 2018 has suddenly been deactivated. I would really really appreciate help to retrieve my account and get all my work back please. How do I do this? Thank you!

Have a Starter option and need to log a ticket. Cannot find email or chat option in my dashboard. p.s Correct highlighted errors and try again - the message is just not I want to see now!

Is it possible to make a required ticket property to move ticket into 'closed', dependent on another ticket property? E.g. Pre-existing property is called Fruits : Apples, Banans, Oranges, Strawberries. New mandatory property: Fruit Color : Ye read more

Hello, We've recently integrated chat to our website, but for some reason - I'm not receiving notifcations to my mobile phone. I have used this HubSpot feature before, and I'd receive a notification on my mobile from Slack (We've not integra read more

What are the possibilities of embedding Upscope screensharing requests into the live chat? Is there somebody with experience with using upscope & hubspot live chat. Cant seem to find any experiences on it.

Hi Guys, We already have a ticketing system (Service Hub - Help Desk) where users can submit tickets through email, phone, or our customer portal. When a ticket is submitted and received , I want to trigger an automated response. The resp read more

Hello! When our team forwards emails from individual inboxes to the help desk, it's associating them with the internal employee's record and our company record instead of identifying and associating with the original sender's contact & comp read more

We'd like to set up an auto-reply through WhatsApp, so that the person sending a message has the option to directly log a support ticket. I've set up our WhatsApp number in HubSpot and Meta Business Suite and tested it to be working correctly. read more

I am creating a workflow to send an email notification to me, for a new ticket is not answered more then 5 hours. I tried to use the ticket property [Last contactd date] to enroll such tickets, by this metric is only based on "days". How can read more

Hi, We are creating Jira tickets automatically for a specific stage where L2 service support is required. The users from L2 have no access to Hubspot, and they work only in Jira, in order to be able to communicate between teams we need the J read more