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Change on March 27, 2025
Hello, as VoIP-Phone-Provider we are using Placetel together with Phonemondo as API to Hubspot. Currently we are trying to better work with missed calls. All Calls, successfull and missed cals are getting inserted into the right contact/compan read more
HubSpot Alumni
March 27, 2025 17:13
Hey @Change , thank you for posting in our Community! It looks like missed calls from Placetel/Phonemondo aren't appearing in the Inbox/Conv...read more
Solved
JSchembri on March 26, 2025
Our current use case is that we can log time on individual tickets but do not have a way to log what we did in that time. Therefore we can only get accumaltive data on how long it took to complete a ticket and not where that time was spent. For read more
5 upvotes
4 Replies
Accepted solution
Top Contributor | Gold Partner
March 31, 2025 17:06
Hi @JSchembri , HubSpot recently rolled out automatic properties calculating the time a ticket is in a status. This mimics the properties that track...read more
Solved
NKarlsson2 on February 04, 2025
Hi everyone! My account since 2018 has suddenly been deactivated. I would really really appreciate help to retrieve my account and get all my work back please. How do I do this? Thank you!
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
February 04, 2025 02:53
Hi @NKarlsson2 , You can request the recovery of your account by submitting the form at the end of this page: https://knowledge.hubspot.com/a...read more
Solved
OofEnglish on January 29, 2025
Have a Starter option and need to log a ticket. Cannot find email or chat option in my dashboard. p.s Correct highlighted errors and try again - the message is just not I want to see now!
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
January 30, 2025 00:13
Hi @OofEnglish , A Starter subscription does not give you access to chat, email only. You should find it here: Type any questi...read more
Solved
HK25 on January 17, 2025
Is it possible to make a required ticket property to move ticket into 'closed', dependent on another ticket property? E.g. Pre-existing property is called Fruits : Apples, Banans, Oranges, Strawberries. New mandatory property: Fruit Color : Ye read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
January 18, 2025 01:41
Hi @HK25 , If Fruits is a mandatory property for moving a ticket into Closed, then you would simply set up conditional logic: https://knowled...read more
KieranLake on August 27, 2024
Hello, We've recently integrated chat to our website, but for some reason - I'm not receiving notifcations to my mobile phone. I have used this HubSpot feature before, and I'd receive a notification on my mobile from Slack (We've not integra read more
Community Manager
September 06, 2024 14:58
Thanks for the screenshots @KieranLake ! Notifications can be tricky. Let's walk through the troubleshooting outlined in that same article here :...read more
ABowmer on August 21, 2024
What are the possibilities of embedding Upscope screensharing requests into the live chat? Is there somebody with experience with using upscope & hubspot live chat. Cant seem to find any experiences on it.
Community Manager
August 21, 2024 18:10
Hi @ABowmer ! Welcome to the Community-- happy to have you here 😊 I did some digging as well and couldn't find any integrations between U...read more
Solved
AdvocaseyS5 on July 09, 2024
Hi Guys, We already have a ticketing system (Service Hub - Help Desk) where users can submit tickets through email, phone, or our customer portal. When a ticket is submitted and received , I want to trigger an automated response. The resp read more
Accepted solution
HubSpot Alumni
July 09, 2024 16:12
Hey @AdvocaseyS5 , welcome to our Community! To automate ticket responses in HubSpot Service Hub, you can set up a workflow that triggers an...read more
Solved
Meghankeeley on June 13, 2024
Hello! When our team forwards emails from individual inboxes to the help desk, it's associating them with the internal employee's record and our company record instead of identifying and associating with the original sender's contact & comp read more
0 upvote
2 Replies
Accepted solution
Hall of Famer
June 14, 2024 06:57
Thanks for the tag @BérangèreL , happy to help! Hi @Meghankeeley it was quite a while ago now, but there was a similar situation with the co...read more
Solved
JVolschenk on May 07, 2024
We'd like to set up an auto-reply through WhatsApp, so that the person sending a message has the option to directly log a support ticket. I've set up our WhatsApp number in HubSpot and Meta Business Suite and tested it to be working correctly. read more
0 upvote
2 Replies
Accepted solution
Participant
August 08, 2024 18:07
Hi Matt, May I suggest a solution that allows advanced WhatsApp automation on HubSpot? If you need a sequence of WhatsApp messages to trigger...read more
Solved
MaxMa on December 27, 2023
I am creating a workflow to send an email notification to me, for a new ticket is not answered more then 5 hours. I tried to use the ticket property [Last contactd date] to enroll such tickets, by this metric is only based on "days". How can read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
December 27, 2023 02:59
Hi @MaxMa , This can be approached differently and in a simpler way: Enroll tickets when you want the 5 hour timer to start running (e.g. " Cr...read more
Solved
_MMDL on December 13, 2023
Hi, We are creating Jira tickets automatically for a specific stage where L2 service support is required. The users from L2 have no access to Hubspot, and they work only in Jira, in order to be able to communicate between teams we need the J read more
0 upvote
3 Replies
Accepted solution
Community Manager
December 13, 2023 14:22
Hi @_MMDL , I hope you are having a great day! Thank you for your question 😊 I understand that you would like to have the option to ...read more
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