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ESarduy on August 21, 2023
Hello, I have WhatsApp integrated into my account and we are advertising with WhatsApp via Meta. The conversations come through Hubspot's Inbox however they come in as "Unnknown Visitors" as they are not contacts yet. I want to create an automation read more
August 22, 2023 14:45
Hi, thank you for your reply. I have templates ready however it doesn't seem to let me automate it since they are not yet contacts when they reach more
Anonymous on April 17, 2023
I have no idea why I have a hubspot profile and I have to accounts linked. I'm trying to delete my profile, but it is not allowing me to write my email in the text box to submit and confirm deletion. I've cleared cache etc and tried using incognito read more
0 upvote
3 Replies
Community Manager
April 18, 2023 06:20
Hi @Anonymous , Thank you for these details! This sounds like strange behavior indeed. I will reach out to you via DM to continue this more
THouge on March 07, 2023
I am answering technical customer questions as well as support questions. They may send me an email with a bullet list of questions, and I would like to answer that using Hubspot. However, when I select "reply", I am met with an empty email template read more
0 upvote
5 Replies
Community Manager
September 13, 2023 06:57
Hi @JS-MS and @THouge , Thank you for reaching out to the Community! I understand that when you reply to an email, you would like to see the more
SRamirez2 on February 20, 2023
Hi, new to Hubspot and I am trying to edit one page and make new pages (ie. About Me, Contact etc. ) and all are defaulting to the most recent page edited. HELP.
0 upvote
1 Reply
Community Manager
February 21, 2023 13:56
Hi @SRamirez2 , hope you are doing well. Could you please provide more context about the objective you want to achieve? Please provide more
ABatman on February 10, 2023
Hi, I am integrating live chat with wordpress and I need different icon for widget. But I cannot find anywhere how to change it. In the settings I can only see options to change color or move chat icon left or right but nothing about having a differ read more
0 upvote
7 Replies
Accepted Solution
Key Advisor
February 13, 2023 06:31
Hello @ABatman , Hubspot Live Chat does not provide a direct option to change the icon for the chat launcher. However, you can customize the more
BZimmermann on February 07, 2023
Hello Community, This post serves as a question or idea. In Customer Service / ServiceHub, I want tickets (through a form submission or mailbox link) to be assigned to available employees only. However, in HubSpot you can only define a team read more
1 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
February 07, 2023 12:56
Hi @BZimmermann , You're correct, there currently isn't any native out-of-the-box feature for this in HubSpot. Right now, you would have to more
Zhen_Ming on December 23, 2022
Hi Community and Experts, I am trying to create a workflow that can manage my contact's appointments and send automated notification at various stages, e.g. (1 day after appointment date has been updated/uploaded on Hubspot, 1 day before appoint read more
0 upvote
2 Replies
Top Contributor | Diamond Partner
December 28, 2022 06:45
You can use a third - party integration by collaborating with us to send automated SMS notifications to contacts more
mgavenda on November 22, 2022
Hello everyone, I'd like to find out whether this is possible and if so, how do I achieve this. We have a Form set up, which when submitted, creates a ticket and sends an automated email response to client via Workflow. Is it possible to read more
Accepted Solution
Guide | Elite Partner
November 23, 2022 03:35
Hi @mgavenda It sounds like steps 1 - 3 are already happening. You have a form, which creates a ticket and sends an email. Looking at the more
VRakitski on August 29, 2022
Hello! I use workflow automation to create Jira Ticket based on Hubspot Ticket. But I can't transfer attachments files from HS ticket to Jira ticket or at least add HS links to these files to the created Jira ticket description. Is there any solutio read more
Community Manager
August 30, 2022 15:46
Hi @VRakitski , Thanks for reaching out to the Community! If you wish to sync ticket attachments to Jira, you can manually attach it more
OOrra on July 29, 2022
Hi all, I'm setting up a Customer Portal, where the customer will have to login in Hubspot Customer Portal. Then, I want to setup a form for Ticket submission, and based on the company this customer belongs to, I want to have customized fields. read more
0 upvote
3 Replies
August 07, 2022 10:36
Hello Kevin-C, I'm on Hubspot Customer Portal, and added a Hubspot Form for Customers to submit a new Ticket. I'm building everything is Hubspot. more
TFalco on July 08, 2022
Does anyone know an easy way to look at the breakdown of a lead's score? We can see total score (20) and the pie chart (activity), but not how the 20 points breaks down (i.e. 10+5+5).
4 Replies
May 25, 2023 08:42
The ideal process would be to see this when I hit the "HubSpot Score" "Details" button. At present it gives some data but we would ideally see the more
CGoodwinOlsen on January 06, 2022
When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic read more
Accepted Solution
Hall of Famer | Partner
January 06, 2022 07:27
Hi @CGoodwinOlsen , That would have to be manual, unfortunately. If you don't mind your tasks section cluttering up, you could create a more
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