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Tickets & Conversations

Pesquise soluções em Tickets & Conversations ou faça uma pergunta

AONeal on Abril 01, 2024

help with edit Email Template 'From" box

How do I remove Pro Jump Jones Off the From box ?

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1 avaliações positivas

1 Respostas

Jigar_Thakker

Conselheiro(a) de destaque | Parceiro Diamante

Abril 02, 2024 04:37

Hey @AONeal Usually, HubSpot fetches these details from the sender's name you can manage your user profile and preferences and change the na...Leia mais

Solucionado

Leo100 on Março 27, 2024

import quotes

We use the quotes API provided in the hubspot documentation to fetch the list of quotes from the of HubSpot. But in the response we don't get the sales tax , one time cost and discount line items. Do we have any parameters by which we can fetch t Leia mais

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0 avaliações positivas

2 Respostas

Accepted Solution

RSchweighart

Top colaborador(a)

Abril 15, 2024 16:11

Hi @Leo100 , This is a good question. I would suggest (1) getting the line item(s) associated with the quote. Then, you would need to (2) get ...Leia mais

Tideas on Março 27, 2024

how to set main website landing page

nm, i figuerd it out, but somehow can't delete this post

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1 avaliações positivas

1 Respostas

Jigar_Thakker

Conselheiro(a) de destaque | Parceiro Diamante

Março 27, 2024 05:22

Hey @Tideas Kindly go through this article and you will understand how you can create a landing page or website page: https://knowledge.hub...Leia mais

TH-MRB on Março 25, 2024

Help with shared inbox

We've been using hubspot to manage our shared inbox for a couple of years, but recent changes mean our inbox "from" address has changed from our own email to one of these: user=yourcompany.com@hs-domain.com In theory, if a customer hits reply, Leia mais

Responder Connected Email Free Service

0 avaliações positivas

3 Respostas

TomM2

Conselheiro(a) de destaque | Parceiro

Março 25, 2024 14:15

Hey @TH-MRB honestly I can't really say without being able to see your portal! Just to confirm though, are you sending a direct email to the @hs-d...Leia mais

pradeep-balaji on Fevereiro 28, 2024

Conversations Inbox Not Syncing

We just connected our O365 mailbox to the hubspot channel and it pulled in the emails just fine. However syncing is not working (ie: when I delete an email on the O365 mailbox it doesn't reflect in the Conversations Inbox - the mail item still exis Leia mais

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1 Respostas

PamCotton

Gerente da Comunidade

Fevereiro 28, 2024 17:08

Hey @pradeep-balaji , thank you for posting in our Community! Please note: due to the significant changes introduced by Microsoft as part ...Leia mais

SWenglikowski on Fevereiro 22, 2024

url changed after website published

My url has changed from the original revitalizeuwellnesscoaching.com to revitalizeuwellnesscoaching.com/en-us/ How do I change this back

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1 avaliações positivas

2 Respostas

Jnix284

Participante de valor | Parceiro Elite

Fevereiro 22, 2024 18:16

Hi @SWenglikowski the reason your URL has /en-us is because of your website language settings, which you can modify here: Settings > Website >...Leia mais

TSchmidt9 on Fevereiro 21, 2024

Sender adress changed suddenly to @bf.hubspot-inbox.com

Hello Community, We have recently had the problem that our sender address has changed from support@nomad-publishing.de to an @bf .hubspot-inbox.com address for reasons that have not yet been clarified. As soon as someone tries to reply Leia mais

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0 avaliações positivas

3 Respostas

SAnderson37

Participante

Março 25, 2024 14:02

Hi, I have the same issue and am missing client replies as a result. This needs to be sorted ASAP please!

DBatterson on Fevereiro 01, 2024

My Zoom phone won’t connect to hubspot

When I try to call someone on HubSpot through my zoom phone. It gives me an error that the session has expired and the page needs to refreshed. Need help please!

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0 avaliações positivas

3 Respostas

BérangèreL

Gerente da Comunidade

Março 25, 2024 08:24

Hi @DBatterson , I hope that you are well! Sorry for the late reply! If you are still seeing this behavior, I would recommend connecting with H...Leia mais

yapy05 on Fevereiro 01, 2024

Unable to connect Zoho Mail or Gmail to Hubspot

Hi, I've been trying my level best to forward emails automatically from my Zoho mail or Gmail to my HubSpot inbox but have been unable to do so. I've created a new channel but the part that I get 'stuck' on is when I have keyed in my HubSpot ema Leia mais

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0 avaliações positivas

1 Respostas

PamCotton

Gerente da Comunidade

Fevereiro 01, 2024 17:02

Hey @yapy05 , thank you for posting in our Community! I want to share this knowledge base with more information on how to forward emails t...Leia mais

Solucionado

sarahbecherer on Janeiro 24, 2024

What is the difference between these two Ticket fields?

Hi there! What is the difference between these two Ticket fields? We want to associate the Tickets to Deals so we can keep track of which tickets are connected to which partners. Can't figure out if we should be using one or the other or Leia mais

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0 avaliações positivas

3 Respostas

Accepted Solution

Jnix284

Participante de valor | Parceiro Elite

Janeiro 25, 2024 15:11

Thank you @sarahbecherer , this is really helpful! I checked multiple accounts with different subscriptions and can only find the Ticket → de...Leia mais

Solucionado

DaniHLL on Janeiro 24, 2024

Chatbot issue after eliminating account

Hello, So my main issue is eliminating the chatbot because it making the performance of my web going slower and PageSpeed Insight recomends me to take it off. So when I did tryed, there is an issue that when you activate the chatbot and after y Leia mais

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2 Respostas

Accepted Solution

Jnix284

Participante de valor | Parceiro Elite

Janeiro 24, 2024 07:53

@DaniHLL have you removed the HubSpot tracking code from your website provider? If the script is removed it won't be able to load the chatbot...Leia mais

Solucionado

GVandeKuyt on Janeiro 23, 2024

Email Tracking - incoming

Is there a way to have the incoming emails saved into the stream of emails instead of just outgoing emails?

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1 avaliações positivas

1 Respostas

Accepted Solution

Jnix284

Participante de valor | Parceiro Elite

Janeiro 23, 2024 14:39

@GVandeKuyt incoming emails aren't logged automatically. When you reply and use the log/track settings, the email thread will be logged accor...Leia mais

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