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  • Solved
    GGreen on September 22, 2021
    0 upvotes
    2 Replies
    We are using the free online Hubspot chat tool. I have it set so that we are avaliable during business hours 9 am - 5 pm. But during these business hours and with us all set to 'avaliable' when you open up the chat, it is saying that we're away. ...
    Reply
    Member
    September 25, 2021 07:05
    Instant messaging led the way for enhanced communication, allowing users to exchange messages at their convenience. Text-based interactions are still...
  • LG8 on September 15, 2021
    0 upvotes
    1 Replies
    Im trying to search for client street address and cannot get any information pulled up. Any guesses as to why its not working or solutions? Help is greatly appreciated. Above is showing that the 'Street Address' column is turned on and an e...
    Reply
    Most Valuable Member
    September 15, 2021 21:15
    Hi @LG8 , The HubSpot search does not extend to the Street address, unfortunately. All records can be searched by record name, notes, email su...
  • LWakefield on September 13, 2021
    0 upvotes
    2 Replies
    Getting this error:
    Reply
    Member
    September 15, 2021 05:13
    Thanks @TiphaineCuisset , I've had a look but I don't think that's it, there's no visible required field that I need to fill, it seems like it's be...
  • NJacob on September 09, 2021
    0 upvotes
    2 Replies
    I am a free plan for now. A little confused with everything still before I pay. So I have the form and connected it to my google support channel. WordPress plugin connected. I can see the chat guy on the front page and I can see the form. So good. H...
    Reply
    Member
    September 21, 2021 17:57
    Hi Pam. Sorry for the late response. School started. I’m also a teacher. Anyway I’ll look at the article link too. So in HubSpot online I have check...
  • NLaskaris on August 10, 2021
    0 upvotes
    1 Replies
    Hi, My colleague is receiving A part followed by '@' should not contain the symbol ". as an error message when he is trying to login. So far, we've tried: Clearing cache and cookies Using 2 different browsers - Microsoft Edge...
    Reply
    Contributor
    August 10, 2021 13:19
    There may be some compatibility issues with the Microsoft Edge web browser. Is it updated to the latest version? Have you taken a look at this know...
  • Solved
    SecretSanta on August 03, 2021
    0 upvotes
    2 Replies
    We are using hubspot to manage tenants and properties. we use the tickets/service hub for all incoming tenant requests which works fine. When we look at the "Tickets" page under the Service Tab. We see many columns which are properties belonging to ...
    Reply
    Top Contributor | Diamond Partner
    August 03, 2021 21:59
    Hi @SecretSanta , Its not possible to use properties of one object in to another object in HubSpot. And by objects I means: Contacts, companies, d...
  • FVlog on August 03, 2021
    0 upvotes
    4 Replies
    Everytime a customer replies to a ticket thread a new ticket is created, can anyone help?
    Reply
    Contributor
    September 22, 2021 01:44
    If you found the solutuion could you share it? Recently HB is also creating new tickets if the client is replying to an answer we have given. We...
  • Member
    August 04, 2021 17:02
    Thank you!
  • TSizzle on July 08, 2021
    0 upvotes
    2 Replies
    Hi! SO. I went back to look at a deal from a few months ago to double check on some details and saw that HUNDREDS of emails have since been associated to this deal. None of them are to either of the two contacts who were associated with the dea...
    Reply
    Participant
    July 09, 2021 08:48
    I wondered about that, but there doesn't seem to be much corelation between the deal, people associated with the deal, companies associated with the ...
  • Solved
    TGordon5 on June 30, 2021
    0 upvotes
    4 Replies
    i9Hi, Today I notice that my form is no longer creating a ticket when completing the form. I still recieve an email telling me that it has been submitted + I see it in my inbox, so I am not loosing that info that the reps that I work with are su...
    Reply
    Most Valuable Member
    July 01, 2021 06:47
    Glad to hear, @TGordon5 ! If you found my post helpful and could see other members benefiting from it, you can help the community by also marking i...
  • Solved
    GGBEN on June 29, 2021
    0 upvotes
    2 Replies
    Hello Community, I thought I have set up everything correct, but it does not seem to work. We want to get notified, whenever the assigned employee of a company is changed. In the settings we have general E-Mail notifications on, and the box "Yo...
    Reply
    Member
    June 29, 2021 07:08
    Hello @karstenkoehler , Thank you very much for your fast reply. I did now check a few parameters and it did work for a few changes, which ...
  • Solved
    JGrantier on June 23, 2021
    0 upvotes
    1 Replies
    Getting this message "You can't edit or create forms right now. Your forms tool access has been suspended while we carry out some checks." The last form I created was deleted. I was really puzzled because I couldn't think of any reason, until I rea...
    Reply
    Most Valuable Member
    June 23, 2021 20:25
    Hi @JGrantier , If your access to forms gets suspended, you should see a banner alert message in your account with details about the suspens...
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