We have a support form created as a part of our customer portal, currently email information autofills based on the user account logged in. There's other contact related properties setup similarly to email but none of this information autofills, Lire la suite

I have a support form in our support portal, and i want to be able to create a workflow, where when a ticket goes to a specific stage, we send the information to clickup. But when i look at the ticket options, i dont have access to the associated c Lire la suite

My company uses a specific format for ticket names and I am trying to get the tickets created by a website form to follow the same format. Currently, the format will use an industry initial, pipeline initial::customer number::date. Of course the cus Lire la suite

Hi everyone, I am trying to change the inbox on a currently created support form without creating a new one, i might not know how but it seems more or less impossible without creating a new one (you cannot clone it either) which does not seem like Lire la suite

I'm getting caught in a loop trying to edit the Ticket Status from a Forms submission. I cloned an existing form, which works as intended, but the new form is not applying the same Ticket Status. Please advise where I can go to do this.

I have a need to display email conversation data in new tickets. I had assumed that the full email history from the Contact profile would carry over but it does not. I built a couple of work-arounds that I hoped would work but I have confirmed today Lire la suite

Hi, I tried to move a form-ticket channel to a new inbox. The only way to do so is to disconnect the channel and then reconnect the channel in the new inbox. I am doing so with a form that auto creates tickets. Upon reconnecting, I selecte Lire la suite

HubSpot's 20th February 2023 change to forms is a nightmare for my company's business process. We use HubSpot forms to create tickets that are associated with a contact's record. And, we email the form submission to an external group email addre Lire la suite

When a person fills a Hubspot form that submission doesn't go to the conversations inbox - neither does it create a task for me to connect with that person. Have I set something up incorrectly?

In order to better track customer complaints and email loop, is it possible to configure the subject of the email loop created following the submission of a customer complaint form? Ideally, it should be possible to customise it with the properties Lire la suite

We are creating Service Pipelines for Onboarding our customers and automating routine order processing. The order processing requires collecting additional info from clients through forms. We want to send the form links via email, which upon submis Lire la suite

Hello! We are new to the Service platform and have a very basic question. Right now our website users can open a support ticket on our website with our own custom form. We want to change this to a HubSpot form. However, if we do that, it seem Lire la suite