Hello community, I have created a "support" form (using Legacy Form Editor > Support template). The form works well, submissions make it into the inbox, and I receive a notification. Only issue: After form submission, the user is suppose read more

Hi, I have the Starter Customer Platform package which also includes Service Hub Starter. The problem that I have I need to create a form that creates tickets but I am not able to find the Support template. And if i try to create a bas read more

I'm using free version of Hubspot and want to create a standalone form for internal and external users to log issues and raise tickets. When I create a new form, the "Support" template is not available to me in the list of templates. If I move for read more

I've been trying to get some specific information regarding an issue we're encountering. The HubSpot support person is not understanding my question so I asked if there would be a second-tier person, or even better, one of their developers who m read more

We have a form set up for users on our customer portal and knowledgebase to use to submit a new ticket. It works fine in the Knowledgebase (though I HATE the multiple file functionality of having to select all before attaching - what if the files read more

Hello, community. I'm now trying to establish working process, which is a.) new entry from FORM b.) populate new ticket In general, it's a kind of easy game thanks to Hubspot, simply check the setting box. However, my Hubspot doesn't show th read more

Helllo everyone, we are currently using a ticket pipeline for our onboarding process. To gather information from the customer regarding the onboarding appointment we are using a marketing form. This automatically creates an onboarding ticket read more

We have a support form created as a part of our customer portal, currently email information autofills based on the user account logged in. There's other contact related properties setup similarly to email but none of this information autofills, read more

I have a support form in our support portal, and i want to be able to create a workflow, where when a ticket goes to a specific stage, we send the information to clickup. But when i look at the ticket options, i dont have access to the associated c read more

My company uses a specific format for ticket names and I am trying to get the tickets created by a website form to follow the same format. Currently, the format will use an industry initial, pipeline initial::customer number::date. Of course the cus read more

Hi everyone, I am trying to change the inbox on a currently created support form without creating a new one, i might not know how but it seems more or less impossible without creating a new one (you cannot clone it either) which does not seem like read more

I'm getting caught in a loop trying to edit the Ticket Status from a Forms submission. I cloned an existing form, which works as intended, but the new form is not applying the same Ticket Status. Please advise where I can go to do this.