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WASTIEN on May 17, 2022
In order to better track customer complaints and email loop, is it possible to configure the subject of the email loop created following the submission of a customer complaint form? Ideally, it should be possible to customise it with the properties read more
0 upvote
4 Replies
Member
May 17, 2022 04:58
@karstenkoehler I think we are not on the same page. So I attach the following picture and hope it will make sense. This is the email l...read more
Solved
anandkjain on February 09, 2022
We are creating Service Pipelines for Onboarding our customers and automating routine order processing. The order processing requires collecting additional info from clients through forms. We want to send the form links via email, which upon submis read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
February 15, 2022 03:25
Hi @anandkjain , I fully agree that this would be useful and I assume that this might become possible at some point, especially since HubSpot ...read more
DMiller62 on August 11, 2021
Hello! We are new to the Service platform and have a very basic question. Right now our website users can open a support ticket on our website with our own custom form. We want to change this to a HubSpot form. However, if we do that, it seem read more
0 upvote
6 Replies
Recognized Expert | Diamond Partner
August 16, 2021 22:50
Hello @DMiller62 , If you are storing email in session/cookie then you can simply get the email from the session using js code on the frontend...read more
Solved
TGordon5 on June 30, 2021
i9Hi, Today I notice that my form is no longer creating a ticket when completing the form. I still recieve an email telling me that it has been submitted + I see it in my inbox, so I am not loosing that info that the reps that I work with are su read more
0 upvote
5 Replies
Accepted Solution
Guide | Diamond Partner
July 01, 2021 02:46
Hi @TGordon5 , Please check if you have switched on the Automatocally create ticket toggle in the form. I have attached the screenshot for the ...read more
Solved
JGrantier on June 23, 2021
Getting this message "You can't edit or create forms right now. Your forms tool access has been suspended while we carry out some checks." The last form I created was deleted. I was really puzzled because I couldn't think of any reason, until I rea read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 23, 2021 20:25
Hi @JGrantier , If your access to forms gets suspended, you should see a banner alert message in your account with details about the suspens...read more
Solved
WeFixo on March 06, 2021
Greetings, I'm new here and right now i'm facing a problem. I've tested my HubSpot email-form and embeded the code on my website, all that works fine but when i reply the message/ticket at HubSpot the answer shows up in the campaign category read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 06, 2021 23:33
Hey @WeFixo , Are you referring to the different tabs that Gmail uses to categorize emails? If so, there isn't anything you can do within HubS...read more
KSharma on February 08, 2021
I have created a support ticket form in Hubspot, and I want it to be shown as a guide in Pendo. Is it possible? Many Thanks, Kul
Participant
March 29, 2022 05:53
Hi KSharma! I'm facing the same problem... Were you able to find a way to do integrate the HubSpot form in a Pendo guide? thanks!
Solved
mitchd123 on January 28, 2021
Free user, testing tickets. Goal, create an intake form for our charity so when homeless people call we can create tickets and try to find housing for them. I started with a blank form and enabled tickets. 1) In the ticket catagory f read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
January 28, 2021 09:59
Hey @mitchd123 , It's hard to tell without being able to click around but here's how I'd approach troubleshooting: Does the form submissio...read more
Solved
ILourenço on January 20, 2021
Hi there, I have created a form that requires a file submission: https://app.hubspot.com/forms/3410889/editor/4a72468e-62a6-4bb8-8586-60df8a997384/edit/form However, when I tested filing in the form, the created ticket didn't have the fil read more
0 upvote
6 Replies
Accepted Solution
Community Manager
January 24, 2021 18:29
Thanks for the follow up @ILourenço ! I looked at this knowledge base article , and currently File property field can only show the file's link an...read more
Mdonaldstone on January 14, 2021
I recently setup a "contact us form" and it is feeding into the conversation inbox and creating the ticket. The one thing I don't see is where the information from the form submission comes into the ticket to be able to be viewed. How do you best read more
2 upvotes
4 Replies
Participant
January 18, 2021 12:22
What we did for that is create a text snippet that will bring the "Ticket Description" into the text of a new email. Because a form submission is not...read more
liberworm on October 23, 2020
We currently use Formstack to capture data for clients as part of our onboarding process. I have started creating those same forms in HS (hoping to eliminate FS; streamline and automate much of this process) however part of what we capture requires read more
Community Manager
October 25, 2020 19:13
Hi @liberworm , Thank you for reaching out to the HubSpot Community. This is a product improvement request, correct? I can move this to the...read more
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