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  • DMiller62 on August 11, 2021
    0 upvotes
    6 Replies
    Hello! We are new to the Service platform and have a very basic question. Right now our website users can open a support ticket on our website with our own custom form. We want to change this to a HubSpot form. However, if we do that, it seem...
    Reply
    Recognized Expert | Platinum Partner
    August 16, 2021 22:50
    Hello @DMiller62 , If you are storing email in session/cookie then you can simply get the email from the session using js code on the frontend...
  • Solved
    TGordon5 on June 30, 2021
    0 upvotes
    4 Replies
    i9Hi, Today I notice that my form is no longer creating a ticket when completing the form. I still recieve an email telling me that it has been submitted + I see it in my inbox, so I am not loosing that info that the reps that I work with are su...
    Reply
    Most Valuable Member
    July 01, 2021 06:47
    Glad to hear, @TGordon5 ! If you found my post helpful and could see other members benefiting from it, you can help the community by also marking i...
  • Solved
    JGrantier on June 23, 2021
    0 upvotes
    1 Replies
    Getting this message "You can't edit or create forms right now. Your forms tool access has been suspended while we carry out some checks." The last form I created was deleted. I was really puzzled because I couldn't think of any reason, until I rea...
    Reply
    Most Valuable Member
    June 23, 2021 20:25
    Hi @JGrantier , If your access to forms gets suspended, you should see a banner alert message in your account with details about the suspens...
  • Solved
    WeFixo on March 06, 2021
    0 upvotes
    1 Replies
    Greetings, I'm new here and right now i'm facing a problem. I've tested my HubSpot email-form and embeded the code on my website, all that works fine but when i reply the message/ticket at HubSpot the answer shows up in the campaign category...
    Reply
    Most Valuable Member
    March 06, 2021 23:33
    Hey @WeFixo , Are you referring to the different tabs that Gmail uses to categorize emails? If so, there isn't anything you can do within HubS...
  • KSharma on February 08, 2021
    0 upvotes
    2 Replies
    I have created a support ticket form in Hubspot, and I want it to be shown as a guide in Pendo. Is it possible? Many Thanks, Kul
    Reply
    Top Contributor | Elite Partner
    February 09, 2021 06:57
    @KSharma I don't know Pondo, but have reached out to someone I know there to give some input - hoping to give you an answer later.
  • Solved
    mitchd123 on January 28, 2021
    0 upvotes
    1 Replies
    Free user, testing tickets. Goal, create an intake form for our charity so when homeless people call we can create tickets and try to find housing for them. I started with a blank form and enabled tickets. 1) In the ticket catagory f...
    Reply
    Most Valuable Member
    January 28, 2021 09:59
    Hey @mitchd123 , It's hard to tell without being able to click around but here's how I'd approach troubleshooting: Does the form submissio...
  • Solved
    ILourenço on January 20, 2021
    0 upvotes
    6 Replies
    Hi there, I have created a form that requires a file submission: https://app.hubspot.com/forms/3410889/editor/4a72468e-62a6-4bb8-8586-60df8a997384/edit/form However, when I tested filing in the form, the created ticket didn't have the fil...
    Reply
    Participant
    June 25, 2021 12:24
    May I ask you the property you toggled? we are facing the same issue
  • Mdonaldstone on January 14, 2021
    0 upvotes
    4 Replies
    I recently setup a "contact us form" and it is feeding into the conversation inbox and creating the ticket. The one thing I don't see is where the information from the form submission comes into the ticket to be able to be viewed. How do you best...
    Reply
    Participant
    January 18, 2021 12:22
    What we did for that is create a text snippet that will bring the "Ticket Description" into the text of a new email. Because a form submission is not...
  • liberworm on October 23, 2020
    0 upvotes
    1 Replies
    We currently use Formstack to capture data for clients as part of our onboarding process. I have started creating those same forms in HS (hoping to eliminate FS; streamline and automate much of this process) however part of what we capture requires ...
    Reply
    Community Manager
    October 25, 2020 19:13
    Hi @liberworm , Thank you for reaching out to the HubSpot Community. This is a product improvement request, correct? I can move this to the...
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