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Solved

jzubov on December 11, 2025

Being able to download all attachments on a ticket without having them sent via email

When you select a single attatchment and download, it will download directly to the browser, but when you select multiple it sends an email to you or you get a notification to download a zip folder depending on your preferences. It would be great i read more

Reply File Manager

1 upvote

3 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

December 11, 2025 23:56

Hi @jzubov , The best place for these kinds of requests is the ideas section of the community, which is monitored by the product team. Sharin...read more

TMcMillan5 on June 12, 2024

Files Not Showing File Usage

We recently internalized our website management and are cleaning out our Hubspot files, because they are a bit of a mess. I've recently run into an issue where some files are being listed as having no usage when they are actually currently active on read more

Reply File Manager

1 upvote

2 Replies

TMcMillan5

Participant

June 17, 2024 08:09

@BérangèreL here is a screenshot of one of our image files that is currently live on the website. Most of the time when we have a file live o...read more

Solved

nwoodward4 on May 07, 2024

Signature generator images can't be uploaded

Hi, Was hoping someone can help me out please. Your signature generator says to upload images to your file manager. But your file manager doesn't seem to accept images. The option: 'Library > file' doesn't exist, and 'Library > documents' doe read more

Reply File Manager

0 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

May 07, 2024 10:00

Hi @nwoodward4 , HubSpot has changed the user interface a bit and you might still be on the old interface. In any case, the file manager...read more

Solved

M4tr1xN30 on May 26, 2022

Open attachments in external viewer?

Hi All. Apologies if this has been asked/answered elsewhere. I can't seem to find anything that answers my question. Is there any way of opening attachments added to a company or contact page, open in an external editor? Currently, if we wan read more

Reply Companies Contacts CRM Enterprise File Manager

3 upvotes

12 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

May 26, 2022 12:34

Hi @M4tr1xN30 , This is more browser-related than it is HubSpot-related. For example, for Adobe Reader you can find instructions for what you'...read more

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