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Solucionado
TTietz on Maio 14, 2024
I am fairly new to HubSpot and I am attempting to adjust some of my support teams categories on our tickets that come through to reflect more granular needs. My issue is I for the life of me cannot find where to make adjustments to those categories! Leia mais
0 avaliações positivas
2 Respostas
Accepted Solution
Participante
Maio 14, 2024 16:07
Thank you so, so much!
Solucionado
PJas on Maio 13, 2024
Hello, How can I create a workflow that will generate a specific ticket every month? For example - every first day of the month?
0 avaliações positivas
1 Respostas
Accepted Solution
Membro do Hall da Fama | Parceiro
Maio 13, 2024 10:57
Hi @PJas , This can be achieved with a scheduled workflow in Operations Hub Professional: https://knowledge.hubspot.com/workflows/create-a-sc...Leia mais
Solucionado
FMoor on Abril 23, 2024
Hi All, This client of us uses everything in HubSpot. Sales, Marketing, Service. For conversations and tickets with the client there is often a third party involved where they ask for information about the enquiry. (So, client, business, third p Leia mais
0 avaliações positivas
5 Respostas
Accepted Solution
Participante
Maio 08, 2024 04:24
Hi, unfortunately I tested with both removing the association, as well as the third party contact and the third party company from the ticket but thi...Leia mais
CSic on Abril 17, 2024
I have a client wanting to review leads per team member. We can capture volume, but are interested to break it down further to see how the conversation was assigned, ex: auto-rotate, assigned from bot, self-assigned, team member assigned. Anyone Leia mais
0 avaliações positivas
1 Respostas
Colaborador(a)
Abril 18, 2024 02:03
Hi @CSic , I think we can see the deatails of Contact Owner by going to all contact properties and see details but creating a proper report for th...Leia mais
Solucionado
Jenny26 on Abril 10, 2024
Hi everyone, Our technical support team is moving over from another chat support tool to using HubSpot Chat. The other tool allows for our support agents to see the chat visitor's browser type, device type, location, IP address, the website pag Leia mais
0 avaliações positivas
2 Respostas
Accepted Solution
Membro do Hall da Fama | Parceiro
Abril 11, 2024 00:23
Hi @Jenny26 , As far as I know, this is unfortunately not possible at this stage. You can however request this in the HubSpot Ideas section of...Leia mais
rockzau on Março 28, 2024
It is possible to route a chatbot to a livechat. How do I set that up. We want to route the chats to specific teams based on the type of issues that our client has, ex: payment issues, booking issues, transportation questions, etc. How do I set thi Leia mais
0 avaliações positivas
2 Respostas
Membro
Março 29, 2024 15:51
Hi Pam, Thank you for this information? Are you able to do this with a chat bot? So the chatbot does the initial communication and then sends it...Leia mais
Solucionado
KOwen87 on Fevereiro 23, 2024
I have two major struggles with my current chatflow setup. Any ideas? 1. Currently, if someone selects "join the mailing list" with the chatbot and goes through that flow, they submit their name and email. At the end, we say "can I help you with Leia mais
1 avaliações positivas
2 Respostas
Accepted Solution
Participante de valor | Parceiro Elite
Fevereiro 26, 2024 07:43
@KOwen87 when you're collecting name and email, there is an option to "skip this action if already exists": That means that if they alr...Leia mais
Solucionado
SWain9 on Janeiro 25, 2024
Hello there, We use the HS ticketing system to triage service requests between our customers and vendors. We would like to send our customers and vendors separate CES surveys as they experience different sides to the support request. Currently wh Leia mais
2 avaliações positivas
3 Respostas
Accepted Solution
Gerente da Comunidade
Janeiro 25, 2024 17:36
Hey @SWain9 , thank you for posting in our Community! You can create custom feedback surveys to send to your contacts. I want to share this...Leia mais
Solucionado
AAdofina on Dezembro 05, 2023
Hi everyone, I was able to create a workflow however, the only action under communication is to send an email. I tested it and it did sent an automated email response but the auto response did not appear in the customer portal ticket details page ( Leia mais
2 avaliações positivas
4 Respostas
Accepted Solution
Autoridade no assunto | Parceiro Platinum
Dezembro 05, 2023 12:15
Hi @AAdofina hope you are doing well. I think it depends on how you are sending the email Are you using a conversation Wf or Ticket? Are usin...Leia mais
JPairis on Novembro 28, 2023
Hi Community, I was wondering how you all fixed the following. We've connected HubSpot with Gmail in the Settings-General-Email. This enables sending emails with your Gmail as the Sender, user@org.com But if the recipient replies to use Leia mais
0 avaliações positivas
5 Respostas
Colaborador(a)
Dezembro 01, 2023 03:51
Sorry, I will elaborate. Our ideal scenario would be that all of our customers would contact the generic Sales inbox ( sales@org ) connected to Hu...Leia mais
MRodrigues8 on Novembro 09, 2023
Hello, I'm trying (w/o success) to create a workflow that records (or overwrites) the date in a property whenever an (internal) agent sends an email or register a specific type of call activity in the ticket (Outbound call). (I don't want the date Leia mais
0 avaliações positivas
2 Respostas
Participante
Fevereiro 02, 2024 04:19
Good morning! Adding some information, it would be important, to enhance our ticket prioritization process, set that property as "datetime", not just...Leia mais
Solucionado
JRivette on Novembro 01, 2023
We have 5 different email addresses connected as channels in HubSpot. We also convert all incoming inbox conversations to tickets. How can I change the owner of an incoming email once it converts to a ticket to a specific team. So if the ema Leia mais
2 avaliações positivas
3 Respostas
Accepted Solution
Autoridade no assunto | Parceiro Platinum
Novembro 03, 2023 09:29
Hi @JRivette as Jigar says, you can set this up directly from the Inbox settings Like this If you want a more sofisticate way of ass...Leia mais
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