Hi Team, Here is an issue that I'm facing, when we open a conversation on our support inbox, its coming as the email was sent by our tech support email, but on the ticket it shows that the email was sent by our customer. In some cases the email Leia mais
This would be the start of the conversation. They will get like a email from our dontreply email (this is sent daily of the usages of our service) an...Leia mais
Hi All, how are u doing~ i have a problems with form. when i creat a form for after sales, there are 2 propertities need to be added, one is model, another is issue type. at one deal, customer will buy multy models, and more than one model mi Leia mais
It would be nice if we could add an additional (preferably multiple) BCCs to the outbound emails from the help desk tickets and also an additional (preferably multiple) Forwarding address. Currently there is only a bubspot address listed as the BC Leia mais
Hi @NvSupport ,
The best place for these requests is the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ide...Leia mais
I have setup a webhook that will send data to FormStack Docs. I need to not only pass the contact owners name (which I have) I also need to pass their email. Where can I find that under? I would assume the contact object but I am not seeing it. I al Leia mais
in help desk, i saw a lot of open tickets, the source is Phone, but channel is enpty, why? and when i click this tickets to see the details, it is Null, what does it mean? does it mean that no one anser for this tickets? but the status of this ticke Leia mais
Hi @Jaylin ,
The source is "phone" because that’s probably what the person selected when creating the ticket manually :). And you're right, ...Leia mais
Hi HubSpot Community,
I'm facing an issue where I can see full email threads inside a ticket, but in the Inbox, I can’t see the client’s replies. The ticket was generated when a Customer Partner (CP) forwarded an client's email to support. Now Leia mais
Hey @Sgram - I'm with @kennedyp on this. I think there's a break in the connection when it's forwarded. In HubSpot documentation, it seems the li...Leia mais
Hey, I’m working on setting up a better way to track churns and terminations in HubSpot. Right now, there’s no solid process in place, and the team has asked me to automate it. The idea is simple: if a customer emails support@example.com wi Leia mais
Hi @Sgram ,
Tickets created from incoming emails should have the subject line as the Ticket name , the email body as the Ticket description ...Leia mais
Hello, I have a QuickBooks integration that syncs invoices to HubSpot. If an invoice remains unpaid for 30 days, a ticket is automatically created on day 31. The challenge is that some companies bill separately by state but have one main contact p Leia mais
Hi Team, I’ve been assigned to modify this workflow, and I wanted to get your input. Currently, when an invoice remains unpaid for a certain period, the workflow creates a ticket in the AR pipeline for follow-up. If we’re unable to reach the c Leia mais
@Sgram I'd recommend creating a separate ticket workflow then that enrolls overdue tickets, delays, branches based on the status of the associated ...Leia mais
Hi HubSpot Community, I’m reaching out to share an ongoing challenge we’ve encountered with our AI chatbot setup and to see if anyone else has faced a similar issue—or found a solution! The Situation We noticed that when users interact with Leia mais
Are you adding that in the Customer Agent "Configuration" section? If so, it doesn't offer personalization tokens, so are you adding {{contact.email}...Leia mais
Hello, One of our company's director brought this issue up. When the team closes a ticket, it closes the conversation but when someone replies on the conversation (Customer) it repopens the conversation. The tickets goes into overdue status and Leia mais
you're welcome @Sgram , unfortunately I don't know a way to stop this automation. You could create automation that would enroll closed tickets and i...Leia mais
Hello, We HAve a problem related to permissions on tickets. Wesee that when a user is a member of two different teams all team mebers of both teams can see all the tickets, even those not related to their team. exampple Tim is a meber of team A B Leia mais
Hi @AFerrari11 ,
This depends on the ownership of the tickets – but generally yes, if Alice owns tickets and is a member of team A and B, then...Leia mais