in help desk, i saw a lot of open tickets, the source is Phone, but channel is enpty, why? and when i click this tickets to see the details, it is Null, what does it mean? does it mean that no one anser for this tickets? but the status of this ticke 続きを読む

Hi HubSpot Community, I'm facing an issue where I can see full email threads inside a ticket, but in the Inbox, I can’t see the client’s replies. The ticket was generated when a Customer Partner (CP) forwarded an client's email to support. Now 続きを読む

Hey, I’m working on setting up a better way to track churns and terminations in HubSpot. Right now, there’s no solid process in place, and the team has asked me to automate it. The idea is simple: if a customer emails support@example.com wi 続きを読む

Hello, I have a QuickBooks integration that syncs invoices to HubSpot. If an invoice remains unpaid for 30 days, a ticket is automatically created on day 31. The challenge is that some companies bill separately by state but have one main contact p 続きを読む

Hi Team, I’ve been assigned to modify this workflow, and I wanted to get your input. Currently, when an invoice remains unpaid for a certain period, the workflow creates a ticket in the AR pipeline for follow-up. If we’re unable to reach the c 続きを読む

Hi HubSpot Community, I’m reaching out to share an ongoing challenge we’ve encountered with our AI chatbot setup and to see if anyone else has faced a similar issue—or found a solution! The Situation We noticed that when users interact with 続きを読む

Hello, One of our company's director brought this issue up. When the team closes a ticket, it closes the conversation but when someone replies on the conversation (Customer) it repopens the conversation. The tickets goes into overdue status and 続きを読む

Hello, We HAve a problem related to permissions on tickets. Wesee that when a user is a member of two different teams all team mebers of both teams can see all the tickets, even those not related to their team. exampple Tim is a meber of team A B 続きを読む

In the customer portal, we respond from a Customer Care HubSpot account where the first name of the account is Customer and the last name is Care. So when we respond to a customer's message from the customer portal in the Help Desk, the response nam 続きを読む

My company is currently transitioning roles and the way we communicate with our customers. Sales uses Outlook and Support uses HubSpot. For example, we have Sales staff forwarding customer emails to HubSpot for our Support team to answer. When a Sa 続きを読む

Hello all, I have been using the @mention in Helpdesk to communicate with my team about those specific tickets. I never realized that the tickets with a mention are not being removed from the @ mention queue even after being closed. This cr 続きを読む

Hello, documentation suggests that you can enable SMS sending within a HubSpot workflow , but this doesn't appear to be an option with a ticket based workflow; can only seem to get the SMS option from a contact workflow. Is this possible or a 続きを読む