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KAbram 6月 19日, 2024
We are using the report "Ticket average time to first response by rep". Most of our tickets are created via email, some are via a chat. I have realised that those created via chat do not count a "response" as I expected. A ticket is 続きを読む
1 いいね!
1 コメント
参加者
6月 19日, 2024 08:34
Hello @KAbram , I 100% agree and it is something that has caused us to have missed SLAs even knowing we did reply within our SLAs. Hopefully...続きを読む
MWolfe2 6月 18日, 2024
I'm desperate for help to create a custom report that will show me how much time I'm spending (by company) on service tickets. I "think" the way to break it down would be: By Customer By Ticket (total time to close) and if that could break dow 続きを読む
0 いいね!
1 コメント
メンバー
6月 18日, 2024 14:53
The following report seems close to what I'm looking for - I just can't figure out how to incorporate the BY COMPANY element in the report. Also - t...続きを読む
解決済み
TTietz 5月 14日, 2024
I am fairly new to HubSpot and I am attempting to adjust some of my support teams categories on our tickets that come through to reflect more granular needs. My issue is I for the life of me cannot find where to make adjustments to those categories! 続きを読む
0 いいね!
2 コメント
ベストアンサー
参加者
5月 14日, 2024 16:07
Thank you so, so much!
解決済み
PJas 5月 13日, 2024
Hello, How can I create a workflow that will generate a specific ticket every month? For example - every first day of the month?
0 いいね!
1 コメント
ベストアンサー
殿堂入り | Solutions Partner
5月 13日, 2024 10:57
Hi @PJas , This can be achieved with a scheduled workflow in Operations Hub Professional: https://knowledge.hubspot.com/workflows/create-a-sc...続きを読む
解決済み
FMoor 4月 23日, 2024
Hi All, This client of us uses everything in HubSpot. Sales, Marketing, Service. For conversations and tickets with the client there is often a third party involved where they ask for information about the enquiry. (So, client, business, third p 続きを読む
0 いいね!
5 コメント
ベストアンサー
参加者
5月 08日, 2024 04:24
Hi, unfortunately I tested with both removing the association, as well as the third party contact and the third party company from the ticket but thi...続きを読む
CSic 4月 17日, 2024
I have a client wanting to review leads per team member. We can capture volume, but are interested to break it down further to see how the conversation was assigned, ex: auto-rotate, assigned from bot, self-assigned, team member assigned. Anyone 続きを読む
0 いいね!
1 コメント
投稿者
4月 18日, 2024 02:03
Hi @CSic , I think we can see the deatails of Contact Owner by going to all contact properties and see details but creating a proper report for th...続きを読む
解決済み
Jenny26 4月 10日, 2024
Hi everyone, Our technical support team is moving over from another chat support tool to using HubSpot Chat. The other tool allows for our support agents to see the chat visitor's browser type, device type, location, IP address, the website pag 続きを読む
0 いいね!
2 コメント
ベストアンサー
殿堂入り | Solutions Partner
4月 11日, 2024 00:23
Hi @Jenny26 , As far as I know, this is unfortunately not possible at this stage. You can however request this in the HubSpot Ideas section of...続きを読む
rockzau 3月 28日, 2024
It is possible to route a chatbot to a livechat. How do I set that up. We want to route the chats to specific teams based on the type of issues that our client has, ex: payment issues, booking issues, transportation questions, etc. How do I set thi 続きを読む
0 いいね!
2 コメント
メンバー
3月 29日, 2024 15:51
Hi Pam, Thank you for this information? Are you able to do this with a chat bot? So the chatbot does the initial communication and then sends it...続きを読む
解決済み
KOwen87 2月 23日, 2024
I have two major struggles with my current chatflow setup. Any ideas? 1. Currently, if someone selects "join the mailing list" with the chatbot and goes through that flow, they submit their name and email. At the end, we say "can I help you with 続きを読む
1 いいね!
2 コメント
ベストアンサー
最優秀メンバー | Elite Partner
2月 26日, 2024 07:43
@KOwen87 when you're collecting name and email, there is an option to "skip this action if already exists": That means that if they alr...続きを読む
解決済み
SWain9 1月 25日, 2024
Hello there, We use the HS ticketing system to triage service requests between our customers and vendors. We would like to send our customers and vendors separate CES surveys as they experience different sides to the support request. Currently wh 続きを読む
2 いいね!
3 コメント
ベストアンサー
コミュニティーマネージャー
1月 25日, 2024 17:36
Hey @SWain9 , thank you for posting in our Community! You can create custom feedback surveys to send to your contacts. I want to share this...続きを読む
解決済み
AAdofina 12月 05日, 2023
Hi everyone, I was able to create a workflow however, the only action under communication is to send an email. I tested it and it did sent an automated email response but the auto response did not appear in the customer portal ticket details page ( 続きを読む
2 いいね!
4 コメント
ベストアンサー
ソートリーダー | Platinum Partner
12月 05日, 2023 12:15
Hi @AAdofina hope you are doing well. I think it depends on how you are sending the email Are you using a conversation Wf or Ticket? Are usin...続きを読む
JPairis 11月 28日, 2023
Hi Community, I was wondering how you all fixed the following. We've connected HubSpot with Gmail in the Settings-General-Email. This enables sending emails with your Gmail as the Sender, user@org.com But if the recipient replies to use 続きを読む
0 いいね!
5 コメント
投稿者
12月 01日, 2023 03:51
Sorry, I will elaborate. Our ideal scenario would be that all of our customers would contact the generic Sales inbox ( sales@org ) connected to Hu...続きを読む
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