Tickets & Conversations

  • すべてのラベル
  • Academy
  • Admin
  • Ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • Video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
  • 最新
  • いいね!が多い
  • すべて
  • 解決済み
  • 回答待ち
JAgngaray 5月 31日, 2023
I am trying to do a data scraping automation using workflows and I wanted to automatically copy information from the body of the conversation and paste it on its corresponding fields. Example: the body of the conversation has Role: John smith custom 続きを読む
0 いいね!
2 コメント
6月 01日, 2023 09:27
@kvlschaefer I haven't worked with a similar use case for gathering contact data from conversations, I'm also curious if there is a solution for ...続きを読む
KimRogers 5月 22日, 2023
Hey I wonder if anyone has a hack for this: In summary, I trying to find a way via a workflow to see if a contact has a ticket in 2 different ticket pipelines. We have pipeline for disputes and one for overdue payments so I want 続きを読む
0 いいね!
2 コメント
Accepted Solution
殿堂入り | Solutions Partner
5月 23日, 2023 00:25
Hi @KimRogers , The key here is not trying to check from contact-based workflow but using ticket-based workflows. Depending on your exact setu...続きを読む
TheAnswerLady 5月 08日, 2023
I have a need to display email conversation data in new tickets. I had assumed that the full email history from the Contact profile would carry over but it does not. I built a couple of work-arounds that I hoped would work but I have confirmed today 続きを読む
0 いいね!
1 コメント
5月 09日, 2023 08:13
Hi @TheAnswerLady , Thank you for reaching out to the Community! That's correct, the contact's email history will not show in newly created ...続きを読む
RosemarieZeller 5月 03日, 2023
We have the problem that when a certain user creates a ticket, the ticket is linked to about a thousand random emails. This has only been the case for two days, and only with this user. Does anyone have the same problem or a solution?
0 いいね!
1 コメント
Accepted Solution
5月 04日, 2023 08:05
Hi @RosemarieZeller , Thank you for reaching out to the Community! This is unexpected behaviour. You can usually select which records you'...続きを読む
LLayn 5月 02日, 2023
If mutiple images are attache to a ticket, is there a way to scroll through each image at once? Like a slideshow of all image attachments? Currently, you have to open each individual image in the ticket to view, and each image opens a new tab, so 続きを読む
0 いいね!
1 コメント
5月 03日, 2023 08:48
Hi @LLayn , Thanks for reaching out to the Community! It's currently not possible to modify the attachment viewer on a ticket record, h...続きを読む
MPiętak 4月 14日, 2023
I got problem with images in e-mail window in hubspot. When I copy image in example from google docs and paste it to hubspot mail window, images can't be load there I don't know what's going on. Couple days ago this way of copy/paste was working rea 続きを読む
0 いいね!
2 コメント
4月 17日, 2023 03:08
Problem is more complicated because only my account got that problem. When someone else login in on the same device they don't have that problem.
HanaHuyenNguyen 4月 06日, 2023
We are migrating from Zendesk to Service Hub (we are already using Sales and Marketing hub) using Help Desk Migration service. My concern is, once the migration is done, we now have new HubSpot ticket to replace the Zendesk one, if a customer r 続きを読む
1 いいね!
2 コメント
Accepted Solution
名誉エキスパート | Platinum Partner
4月 06日, 2023 12:07
Hey @HanaHuyenNguyen , this is a great question! If you're completely migrating from Zendesk to HubSpot and turning off Zendesk once you have ...続きを読む
YMontgomery84 4月 05日, 2023
Hi Community, Currently the auto assignment option in conversations assigns all of the incoming conversations in a specific inbox to the assigned user. I only want to assign a specific set of conversations to the user based on subject and des 続きを読む
1 いいね!
3 コメント
Accepted Solution
4月 06日, 2023 11:13
Thanks @MiaSrebrnjak , happy to help @YMontgomery84 ! The auto-assignment currently doesn't have any conditional capabilities. Here a...続きを読む
Gumax 3月 28日, 2023
Dear Hubspot Community, I have this issue regarding when I immitate the customer and send an e-mail from our company mail onto one of our test company e-mail address, the sent mail successfully lands onto the conversations inbox in our Sandbox e 続きを読む
0 いいね!
2 コメント
Accepted Solution
3月 29日, 2023 06:25
Hello @Gumax , I do not have access to your specific Hubspot account, but I can offer some general suggestions to resolve this is...続きを読む
AJones32 3月 27日, 2023
We need to be able to reroute/reassign a ticket if it has not been answered within a certain time frame to the next person and so on! Is this possible? i.e After 5 mins, if is has not been answered/ or the status has not been updated, assign to a ne 続きを読む
0 いいね!
3 コメント
Accepted Solution
殿堂入り | Solutions Partner
3月 27日, 2023 13:15
Hi @AJones32 , Assuming that you have ticket automation enabled that automatically moves the ticket to "Waiting on customer" when an email is...続きを読む
GColebourne 3月 24日, 2023
Hi community. We have service hub ticketing in place, and auto assignment to an owner on rotation in our service team group for new incoming messages. As we enter a high contact period, I'd like to manage workflows better to ensure effective out 続きを読む
0 いいね!
1 コメント
Accepted Solution
殿堂入り | Solutions Partner
3月 24日, 2023 14:22
Hi @GColebourne , Out of the box this is not possible but it can be achieved with custom code actions in Operations Hub Professional or higher...続きを読む
PLaukvik 3月 17日, 2023
Hi everyone! We have started using Hubspot Service, and we are very pleased. One thing i'm lacking, and hoping someone has a good resolution for, is more information about the ticket in the inbox. We have three producs (for now). I have set up dif 続きを読む
0 いいね!
1 コメント
3月 17日, 2023 16:47
Hello, @PLaukvik . Thank you for posting in our Community! Let's invite our top experts to this conversation @RJaglan @ElyshaShave @SNigam ...続きを読む



Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.