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KimRogers en May 22, 2023
Hey I wonder if anyone has a hack for this: In summary, I trying to find a way via a workflow to see if a contact has a ticket in 2 different ticket pipelines. We have pipeline for disputes and one for overdue payments so I want Leer más
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2 Respuestas
Accepted Solution
Miembro del salón de la fama | Partner
May 23, 2023 00:25
Hi @KimRogers , The key here is not trying to check from contact-based workflow but using ticket-based workflows. Depending on your exact setu...Leer más
TheAnswerLady en May 08, 2023
I have a need to display email conversation data in new tickets. I had assumed that the full email history from the Contact profile would carry over but it does not. I built a couple of work-arounds that I hoped would work but I have confirmed today Leer más
Administrador de la comunidad
May 09, 2023 08:13
Hi @TheAnswerLady , Thank you for reaching out to the Community! That's correct, the contact's email history will not show in newly created ...Leer más
RosemarieZeller en May 03, 2023
We have the problem that when a certain user creates a ticket, the ticket is linked to about a thousand random emails. This has only been the case for two days, and only with this user. Does anyone have the same problem or a solution?
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1 Respuestas
Accepted Solution
Administrador de la comunidad
May 04, 2023 08:05
Hi @RosemarieZeller , Thank you for reaching out to the Community! This is unexpected behaviour. You can usually select which records you'...Leer más
LLayn en May 02, 2023
If mutiple images are attache to a ticket, is there a way to scroll through each image at once? Like a slideshow of all image attachments? Currently, you have to open each individual image in the ticket to view, and each image opens a new tab, so Leer más
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1 Respuestas
Administrador de la comunidad
May 03, 2023 08:48
Hi @LLayn , Thanks for reaching out to the Community! It's currently not possible to modify the attachment viewer on a ticket record, h...Leer más
MPiętak en Abril 14, 2023
I got problem with images in e-mail window in hubspot. When I copy image in example from google docs and paste it to hubspot mail window, images can't be load there I don't know what's going on. Couple days ago this way of copy/paste was working rea Leer más
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2 Respuestas
Abril 17, 2023 03:08
Problem is more complicated because only my account got that problem. When someone else login in on the same device they don't have that problem.
HanaHuyenNguyen en Abril 06, 2023
We are migrating from Zendesk to Service Hub (we are already using Sales and Marketing hub) using Help Desk Migration service. My concern is, once the migration is done, we now have new HubSpot ticket to replace the Zendesk one, if a customer r Leer más
1 Me gusta
2 Respuestas
Accepted Solution
Experto reconocido | Partner nivel Platinum
Abril 06, 2023 12:07
Hey @HanaHuyenNguyen , this is a great question! If you're completely migrating from Zendesk to HubSpot and turning off Zendesk once you have ...Leer más
YMontgomery84 en Abril 05, 2023
Hi Community, Currently the auto assignment option in conversations assigns all of the incoming conversations in a specific inbox to the assigned user. I only want to assign a specific set of conversations to the user based on subject and des Leer más
1 Me gusta
3 Respuestas
Accepted Solution
Líder intelectual
Abril 06, 2023 11:13
Thanks @MiaSrebrnjak , happy to help @YMontgomery84 ! The auto-assignment currently doesn't have any conditional capabilities. Here a...Leer más
Gumax en Marzo 28, 2023
Dear Hubspot Community, I have this issue regarding when I immitate the customer and send an e-mail from our company mail onto one of our test company e-mail address, the sent mail successfully lands onto the conversations inbox in our Sandbox e Leer más
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2 Respuestas
Accepted Solution
Asesor destacado
Marzo 29, 2023 06:25
Hello @Gumax , I do not have access to your specific Hubspot account, but I can offer some general suggestions to resolve this is...Leer más
AJones32 en Marzo 27, 2023
We need to be able to reroute/reassign a ticket if it has not been answered within a certain time frame to the next person and so on! Is this possible? i.e After 5 mins, if is has not been answered/ or the status has not been updated, assign to a ne Leer más
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3 Respuestas
Accepted Solution
Miembro del salón de la fama | Partner
Marzo 27, 2023 13:15
Hi @AJones32 , Assuming that you have ticket automation enabled that automatically moves the ticket to "Waiting on customer" when an email is...Leer más
GColebourne en Marzo 24, 2023
Hi community. We have service hub ticketing in place, and auto assignment to an owner on rotation in our service team group for new incoming messages. As we enter a high contact period, I'd like to manage workflows better to ensure effective out Leer más
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1 Respuestas
Accepted Solution
Miembro del salón de la fama | Partner
Marzo 24, 2023 14:22
Hi @GColebourne , Out of the box this is not possible but it can be achieved with custom code actions in Operations Hub Professional or higher...Leer más
PLaukvik en Marzo 17, 2023
Hi everyone! We have started using Hubspot Service, and we are very pleased. One thing i'm lacking, and hoping someone has a good resolution for, is more information about the ticket in the inbox. We have three producs (for now). I have set up dif Leer más
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1 Respuestas
Administrador de la comunidad
Marzo 17, 2023 16:47
Hello, @PLaukvik . Thank you for posting in our Community! Let's invite our top experts to this conversation @RJaglan @ElyshaShave @SNigam ...Leer más
CSic en Marzo 15, 2023
Hi, I tried to move a form-ticket channel to a new inbox. The only way to do so is to disconnect the channel and then reconnect the channel in the new inbox. I am doing so with a form that auto creates tickets. Upon reconnecting, I selecte Leer más
0 Me gusta
1 Respuestas
Administrador de la comunidad
Marzo 16, 2023 08:16
Hi @CSic , Thank you for reaching out to the Community! I can see that you have an open ticket with our support team. I would encourage...Leer más
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