It is possible to route a chatbot to a livechat. How do I set that up. We want to route the chats to specific teams based on the type of issues that our client has, ex: payment issues, booking issues, transportation questions, etc. How do I set thi Beitrag ansehen
I have two major struggles with my current chatflow setup. Any ideas? 1. Currently, if someone selects "join the mailing list" with the chatbot and goes through that flow, they submit their name and email. At the end, we say "can I help you with Beitrag ansehen
@KOwen87 when you're collecting name and email, there is an option to "skip this action if already exists":
That means that if they alr...Beitrag ansehen
Hello there, We use the HS ticketing system to triage service requests between our customers and vendors. We would like to send our customers and vendors separate CES surveys as they experience different sides to the support request. Currently wh Beitrag ansehen
Hey @SWain9 , thank you for posting in our Community!
You can create custom feedback surveys to send to your contacts. I want to share this...Beitrag ansehen
Hi everyone, I was able to create a workflow however, the only action under communication is to send an email. I tested it and it did sent an automated email response but the auto response did not appear in the customer portal ticket details page ( Beitrag ansehen
Hi @AAdofina hope you are doing well.
I think it depends on how you are sending the email
Are you using a conversation Wf or Ticket?
Are usin...Beitrag ansehen
Hi Community, I was wondering how you all fixed the following. We've connected HubSpot with Gmail in the Settings-General-Email. This enables sending emails with your Gmail as the Sender, user@org.com But if the recipient replies to use Beitrag ansehen
Sorry, I will elaborate. Our ideal scenario would be that all of our customers would contact the generic Sales inbox ( sales@org ) connected to Hu...Beitrag ansehen
Hello, I'm trying (w/o success) to create a workflow that records (or overwrites) the date in a property whenever an (internal) agent sends an email or register a specific type of call activity in the ticket (Outbound call). (I don't want the date Beitrag ansehen
Good morning! Adding some information, it would be important, to enhance our ticket prioritization process, set that property as "datetime", not just...Beitrag ansehen
We have 5 different email addresses connected as channels in HubSpot. We also convert all incoming inbox conversations to tickets. How can I change the owner of an incoming email once it converts to a ticket to a specific team. So if the ema Beitrag ansehen
Is there a way to hide our personal email addresses or exchange it for an alternate address while comunicating with the customer through the tickets email interface? Here´s the problem: when the customer care team communicates with the customers Beitrag ansehen
Hi @brunooka , when you setup the Conversations Inbox you added a support email, correct? When your agents answer to customer enquiries aren't they...Beitrag ansehen
We have HS and Jira integration set up, you can open a Jira from HS (too much customization) or connect an HS ticket to a Jora case. The problem is that now every comment/note added to the HS case is automatically copied to Jira, things that ha Beitrag ansehen
@OAlterescu Hi there 🙂 My name is Olivia and I am happy to help! It's possible I may not have understand your issue 100% but it sounds like ...Beitrag ansehen
We're utilizing multiple chatbots within a single account to offer product experiences and address queries. For specific reasons, we're not prompting our new and existing customers to provide their names and emails, resulting in conversations labele Beitrag ansehen
Hey @AMurugan any contacts who do not have a cookie that is associated with a contact record in HubSpot will come through as "unknown visitor" ther...Beitrag ansehen
Hi all, I'm trying to find out how we can update/remove some of the previous tread when replying to a ticket. Example: We are going a bit back and forth with a customer, and to keep the communication shorter and more focused, we would li Beitrag ansehen
Hello @HRöken ,
Thank you for reaching out to the community!
I have reviewed it and currently, it is not possible to highlight text with...Beitrag ansehen
How do you set up the chatflows so that it checks if a user chatting is an existing Contact (ie. via email address provided)? Objective is to send two different responses to a new user and if the user is a known contact, based on the email addr Beitrag ansehen