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rockzau on März 28, 2024
It is possible to route a chatbot to a livechat. How do I set that up. We want to route the chats to specific teams based on the type of issues that our client has, ex: payment issues, booking issues, transportation questions, etc. How do I set thi Beitrag ansehen
0 Likes
0 Antwort
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KOwen87 on Februar 23, 2024
I have two major struggles with my current chatflow setup. Any ideas? 1. Currently, if someone selects "join the mailing list" with the chatbot and goes through that flow, they submit their name and email. At the end, we say "can I help you with Beitrag ansehen
1 Likes
2 Antworten
Accepted Solution
Koryphäe | Diamond Partner
Februar 26, 2024 07:43
@KOwen87 when you're collecting name and email, there is an option to "skip this action if already exists": That means that if they alr...Beitrag ansehen
Gelöst
SWain9 on Januar 25, 2024
Hello there, We use the HS ticketing system to triage service requests between our customers and vendors. We would like to send our customers and vendors separate CES surveys as they experience different sides to the support request. Currently wh Beitrag ansehen
2 Likes
3 Antworten
Accepted Solution
Community-Manager/-in
Januar 25, 2024 17:36
Hey @SWain9 , thank you for posting in our Community! You can create custom feedback surveys to send to your contacts. I want to share this...Beitrag ansehen
Gelöst
AAdofina on Dezember 05, 2023
Hi everyone, I was able to create a workflow however, the only action under communication is to send an email. I tested it and it did sent an automated email response but the auto response did not appear in the customer portal ticket details page ( Beitrag ansehen
2 Likes
4 Antworten
Accepted Solution
Vordenker/-in | Platinum Partner
Dezember 05, 2023 12:15
Hi @AAdofina hope you are doing well. I think it depends on how you are sending the email Are you using a conversation Wf or Ticket? Are usin...Beitrag ansehen
JPairis on November 28, 2023
Hi Community, I was wondering how you all fixed the following. We've connected HubSpot with Gmail in the Settings-General-Email. This enables sending emails with your Gmail as the Sender, user@org.com But if the recipient replies to use Beitrag ansehen
Mitwirkender/Mitwirkende
Dezember 01, 2023 03:51
Sorry, I will elaborate. Our ideal scenario would be that all of our customers would contact the generic Sales inbox ( sales@org ) connected to Hu...Beitrag ansehen
MRodrigues8 on November 09, 2023
Hello, I'm trying (w/o success) to create a workflow that records (or overwrites) the date in a property whenever an (internal) agent sends an email or register a specific type of call activity in the ticket (Outbound call). (I don't want the date Beitrag ansehen
0 Likes
2 Antworten
Teilnehmer/-in
Februar 02, 2024 04:19
Good morning! Adding some information, it would be important, to enhance our ticket prioritization process, set that property as "datetime", not just...Beitrag ansehen
Gelöst
JRivette on November 01, 2023
We have 5 different email addresses connected as channels in HubSpot. We also convert all incoming inbox conversations to tickets. How can I change the owner of an incoming email once it converts to a ticket to a specific team. So if the ema Beitrag ansehen
2 Likes
3 Antworten
Accepted Solution
Vordenker/-in | Platinum Partner
November 03, 2023 09:29
Hi @JRivette as Jigar says, you can set this up directly from the Inbox settings Like this If you want a more sofisticate way of ass...Beitrag ansehen
Gelöst
brunooka on Oktober 23, 2023
Is there a way to hide our personal email addresses or exchange it for an alternate address while comunicating with the customer through the tickets email interface? Here´s the problem: when the customer care team communicates with the customers Beitrag ansehen
0 Likes
2 Antworten
Accepted Solution
Stratege/Strategin | Elite Partner
Oktober 24, 2023 05:30
Hi @brunooka , when you setup the Conversations Inbox you added a support email, correct? When your agents answer to customer enquiries aren't they...Beitrag ansehen
Gelöst
OAlterescu on Oktober 23, 2023
We have HS and Jira integration set up, you can open a Jira from HS (too much customization) or connect an HS ticket to a Jora case. The problem is that now every comment/note added to the HS case is automatically copied to Jira, things that ha Beitrag ansehen
0 Likes
4 Antworten
Accepted Solution
Ratgeber/-in | Platinum Partner
Oktober 23, 2023 14:53
@OAlterescu Hi there 🙂 My name is Olivia and I am happy to help! It's possible I may not have understand your issue 100% but it sounds like ...Beitrag ansehen
Gelöst
AMurugan on Oktober 12, 2023
We're utilizing multiple chatbots within a single account to offer product experiences and address queries. For specific reasons, we're not prompting our new and existing customers to provide their names and emails, resulting in conversations labele Beitrag ansehen
0 Likes
1 Antwort
Accepted Solution
Autorität | Partner
Oktober 12, 2023 06:14
Hey @AMurugan any contacts who do not have a cookie that is associated with a contact record in HubSpot will come through as "unknown visitor" ther...Beitrag ansehen
Gelöst
HRöken on Oktober 06, 2023
Hi all, I'm trying to find out how we can update/remove some of the previous tread when replying to a ticket. Example: We are going a bit back and forth with a customer, and to keep the communication shorter and more focused, we would li Beitrag ansehen
0 Likes
1 Antwort
Accepted Solution
Community-Manager/-in
Oktober 06, 2023 16:33
Hello @HRöken , Thank you for reaching out to the community! I have reviewed it and currently, it is not possible to highlight text with...Beitrag ansehen
ciri on September 08, 2023
How do you set up the chatflows so that it checks if a user chatting is an existing Contact (ie. via email address provided)? Objective is to send two different responses to a new user and if the user is a known contact, based on the email addr Beitrag ansehen
0 Likes
4 Antworten
Teilnehmer/-in
September 13, 2023 20:17
Hey Sophie, we're using HubSpot for all of these but I can't seem to make it work. Any chance you know of a resource I can look at for this?
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