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CBlake3 on Juni 06, 2023
I'm looking for a way to forward emails between Inboxes without losing the connection to the original Ticket Inbox A will be for external emails, Inbox B for internal use only. I want to be able to use Inbox B to see the original, external, email, Beitrag ansehen
1 Antwort
Trendsetter/-in | Platinum Partner
Juni 06, 2023 11:15
Hi @CBlake3 , Have you considered using the comment feature within the original Inbox vs a completely separate inbox? https://knowledge....Beitrag ansehen
JAgngaray on Mai 31, 2023
I am trying to do a data scraping automation using workflows and I wanted to automatically copy information from the body of the conversation and paste it on its corresponding fields. Example: the body of the conversation has Role: John smith custom Beitrag ansehen
3 Antworten
Autorität | Platinum Partner
Juni 02, 2023 09:05
Hi @JAgngaray @Jnix284 , This would be possible by creating a custom coded action in a workflow (requires Operations Hub Pro or Enterprise and ...Beitrag ansehen
KimRogers on Mai 22, 2023
Hey I wonder if anyone has a hack for this: In summary, I trying to find a way via a workflow to see if a contact has a ticket in 2 different ticket pipelines. We have pipeline for disputes and one for overdue payments so I want Beitrag ansehen
2 Antworten
Accepted Solution
Berühmtheit | Partner
Mai 23, 2023 00:25
Hi @KimRogers , The key here is not trying to check from contact-based workflow but using ticket-based workflows. Depending on your exact setu...Beitrag ansehen
TheAnswerLady on Mai 08, 2023
I have a need to display email conversation data in new tickets. I had assumed that the full email history from the Contact profile would carry over but it does not. I built a couple of work-arounds that I hoped would work but I have confirmed today Beitrag ansehen
Mai 09, 2023 08:13
Hi @TheAnswerLady , Thank you for reaching out to the Community! That's correct, the contact's email history will not show in newly created ...Beitrag ansehen
RosemarieZeller on Mai 03, 2023
We have the problem that when a certain user creates a ticket, the ticket is linked to about a thousand random emails. This has only been the case for two days, and only with this user. Does anyone have the same problem or a solution?
1 Antwort
Accepted Solution
Mai 04, 2023 08:05
Hi @RosemarieZeller , Thank you for reaching out to the Community! This is unexpected behaviour. You can usually select which records you'...Beitrag ansehen
LLayn on Mai 02, 2023
If mutiple images are attache to a ticket, is there a way to scroll through each image at once? Like a slideshow of all image attachments? Currently, you have to open each individual image in the ticket to view, and each image opens a new tab, so Beitrag ansehen
1 Antwort
Mai 03, 2023 08:48
Hi @LLayn , Thanks for reaching out to the Community! It's currently not possible to modify the attachment viewer on a ticket record, h...Beitrag ansehen
jgsanders on April 28, 2023
Hello. I know that transcripts from closed chats are sent automatically to the client but, we were hoping to have a transcript sent automatically to an internal email for tracking purposes. I've spoken with HubSpot support and it seems like this is Beitrag ansehen
4 Antworten
Accepted Solution
Stratege/Strategin | Partner
April 29, 2023 07:03
Hey @jgsanders it does look like this can only be manually triggered for each ticket at the moment unfortunately. I was trying to figure out if the...Beitrag ansehen
MPiętak on April 14, 2023
I got problem with images in e-mail window in hubspot. When I copy image in example from google docs and paste it to hubspot mail window, images can't be load there I don't know what's going on. Couple days ago this way of copy/paste was working rea Beitrag ansehen
2 Antworten
April 17, 2023 03:08
Problem is more complicated because only my account got that problem. When someone else login in on the same device they don't have that problem.
HanaHuyenNguyen on April 06, 2023
We are migrating from Zendesk to Service Hub (we are already using Sales and Marketing hub) using Help Desk Migration service. My concern is, once the migration is done, we now have new HubSpot ticket to replace the Zendesk one, if a customer r Beitrag ansehen
2 Antworten
Accepted Solution
Trendsetter/-in | Platinum Partner
April 06, 2023 12:07
Hey @HanaHuyenNguyen , this is a great question! If you're completely migrating from Zendesk to HubSpot and turning off Zendesk once you have ...Beitrag ansehen
YMontgomery84 on April 05, 2023
Hi Community, Currently the auto assignment option in conversations assigns all of the incoming conversations in a specific inbox to the assigned user. I only want to assign a specific set of conversations to the user based on subject and des Beitrag ansehen
Accepted Solution
April 06, 2023 11:13
Thanks @MiaSrebrnjak , happy to help @YMontgomery84 ! The auto-assignment currently doesn't have any conditional capabilities. Here a...Beitrag ansehen
Gumax on März 28, 2023
Dear Hubspot Community, I have this issue regarding when I immitate the customer and send an e-mail from our company mail onto one of our test company e-mail address, the sent mail successfully lands onto the conversations inbox in our Sandbox e Beitrag ansehen
2 Antworten
Accepted Solution
März 29, 2023 06:25
Hello @Gumax , I do not have access to your specific Hubspot account, but I can offer some general suggestions to resolve this is...Beitrag ansehen
AJones32 on März 27, 2023
We need to be able to reroute/reassign a ticket if it has not been answered within a certain time frame to the next person and so on! Is this possible? i.e After 5 mins, if is has not been answered/ or the status has not been updated, assign to a ne Beitrag ansehen
3 Antworten
Accepted Solution
Berühmtheit | Partner
März 27, 2023 13:15
Hi @AJones32 , Assuming that you have ticket automation enabled that automatically moves the ticket to "Waiting on customer" when an email is...Beitrag ansehen
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