I have two major struggles with my current chatflow setup. Any ideas? 1. Currently, if someone selects "join the mailing list" with the chatbot and goes through that flow, they submit their name and email. At the end, we say "can I help you with read more
Hello there, We use the HS ticketing system to triage service requests between our customers and vendors. We would like to send our customers and vendors separate CES surveys as they experience different sides to the support request. Currently wh read more
Hey @SWain9 , thank you for posting in our Community!
You can create custom feedback surveys to send to your contacts. I want to share this...read more
Hi everyone, I was able to create a workflow however, the only action under communication is to send an email. I tested it and it did sent an automated email response but the auto response did not appear in the customer portal ticket details page ( read more
Hi @AAdofina hope you are doing well.
I think it depends on how you are sending the email
Are you using a conversation Wf or Ticket?
Are usin...read more
Hi Community, I was wondering how you all fixed the following. We've connected HubSpot with Gmail in the Settings-General-Email. This enables sending emails with your Gmail as the Sender, user@org.com But if the recipient replies to use read more
Sorry, I will elaborate. Our ideal scenario would be that all of our customers would contact the generic Sales inbox ( sales@org ) connected to Hu...read more
Hello, I'm trying (w/o success) to create a workflow that records (or overwrites) the date in a property whenever an (internal) agent sends an email or register a specific type of call activity in the ticket (Outbound call). (I don't want the date read more
Good morning! Adding some information, it would be important, to enhance our ticket prioritization process, set that property as "datetime", not just...read more
We have 5 different email addresses connected as channels in HubSpot. We also convert all incoming inbox conversations to tickets. How can I change the owner of an incoming email once it converts to a ticket to a specific team. So if the ema read more
Is there a way to hide our personal email addresses or exchange it for an alternate address while comunicating with the customer through the tickets email interface? Here´s the problem: when the customer care team communicates with the customers read more
Hi @brunooka , when you setup the Conversations Inbox you added a support email, correct? When your agents answer to customer enquiries aren't they...read more
We have HS and Jira integration set up, you can open a Jira from HS (too much customization) or connect an HS ticket to a Jora case. The problem is that now every comment/note added to the HS case is automatically copied to Jira, things that ha read more
@OAlterescu Hi there 🙂 My name is Olivia and I am happy to help! It's possible I may not have understand your issue 100% but it sounds like ...read more
We're utilizing multiple chatbots within a single account to offer product experiences and address queries. For specific reasons, we're not prompting our new and existing customers to provide their names and emails, resulting in conversations labele read more
Hey @AMurugan any contacts who do not have a cookie that is associated with a contact record in HubSpot will come through as "unknown visitor" ther...read more
Hi all, I'm trying to find out how we can update/remove some of the previous tread when replying to a ticket. Example: We are going a bit back and forth with a customer, and to keep the communication shorter and more focused, we would li read more
How do you set up the chatflows so that it checks if a user chatting is an existing Contact (ie. via email address provided)? Objective is to send two different responses to a new user and if the user is a known contact, based on the email addr read more
Situation : One Conversations Inbox contains 5 channels that are added (all different email addresses (Google groups aliases) ) . Does anyone know if it is possible to build reporting that gives me insights into each channel within an read more
@PSterkenburg I'm not in that Discord server and can't see it. The joy of a private community. 😊 So I'm not sure how to help there. I'll upvote ...read more