Tickets & Conversations

Filter by
  • All labels
  • Academy
  • Admin
  • Ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • SNA
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • TOS
  • video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
State
All
  • All
  • Solved
  • No Replies Yet
KOwen87 on February 23, 2024
I have two major struggles with my current chatflow setup. Any ideas? 1. Currently, if someone selects "join the mailing list" with the chatbot and goes through that flow, they submit their name and email. At the end, we say "can I help you with read more
0 upvote
0 Reply
Solved
SWain9 on January 25, 2024
Hello there, We use the HS ticketing system to triage service requests between our customers and vendors. We would like to send our customers and vendors separate CES surveys as they experience different sides to the support request. Currently wh read more
2 upvotes
3 Replies
Accepted Solution
Community Manager
January 25, 2024 17:36
Hey @SWain9 , thank you for posting in our Community! You can create custom feedback surveys to send to your contacts. I want to share this...read more
Solved
AAdofina on December 05, 2023
Hi everyone, I was able to create a workflow however, the only action under communication is to send an email. I tested it and it did sent an automated email response but the auto response did not appear in the customer portal ticket details page ( read more
2 upvotes
4 Replies
Accepted Solution
Thought Leader | Gold Partner
December 05, 2023 12:15
Hi @AAdofina hope you are doing well. I think it depends on how you are sending the email Are you using a conversation Wf or Ticket? Are usin...read more
JPairis on November 28, 2023
Hi Community, I was wondering how you all fixed the following. We've connected HubSpot with Gmail in the Settings-General-Email. This enables sending emails with your Gmail as the Sender, user@org.com But if the recipient replies to use read more
Contributor
December 01, 2023 03:51
Sorry, I will elaborate. Our ideal scenario would be that all of our customers would contact the generic Sales inbox ( sales@org ) connected to Hu...read more
MRodrigues8 on November 09, 2023
Hello, I'm trying (w/o success) to create a workflow that records (or overwrites) the date in a property whenever an (internal) agent sends an email or register a specific type of call activity in the ticket (Outbound call). (I don't want the date read more
0 upvote
2 Replies
Participant
February 02, 2024 04:19
Good morning! Adding some information, it would be important, to enhance our ticket prioritization process, set that property as "datetime", not just...read more
Solved
JRivette on November 01, 2023
We have 5 different email addresses connected as channels in HubSpot. We also convert all incoming inbox conversations to tickets. How can I change the owner of an incoming email once it converts to a ticket to a specific team. So if the ema read more
2 upvotes
3 Replies
Accepted Solution
Thought Leader | Gold Partner
November 03, 2023 09:29
Hi @JRivette as Jigar says, you can set this up directly from the Inbox settings Like this If you want a more sofisticate way of ass...read more
Solved
brunooka on October 23, 2023
Is there a way to hide our personal email addresses or exchange it for an alternate address while comunicating with the customer through the tickets email interface? Here´s the problem: when the customer care team communicates with the customers read more
0 upvote
2 Replies
Accepted Solution
Top Contributor | Elite Partner
October 24, 2023 05:30
Hi @brunooka , when you setup the Conversations Inbox you added a support email, correct? When your agents answer to customer enquiries aren't they...read more
Solved
OAlterescu on October 23, 2023
We have HS and Jira integration set up, you can open a Jira from HS (too much customization) or connect an HS ticket to a Jora case. The problem is that now every comment/note added to the HS case is automatically copied to Jira, things that ha read more
0 upvote
4 Replies
Accepted Solution
Guide | Platinum Partner
October 23, 2023 14:53
@OAlterescu Hi there 🙂 My name is Olivia and I am happy to help! It's possible I may not have understand your issue 100% but it sounds like ...read more
Solved
AMurugan on October 12, 2023
We're utilizing multiple chatbots within a single account to offer product experiences and address queries. For specific reasons, we're not prompting our new and existing customers to provide their names and emails, resulting in conversations labele read more
0 upvote
1 Reply
Accepted Solution
Key Advisor | Partner
October 12, 2023 06:14
Hey @AMurugan any contacts who do not have a cookie that is associated with a contact record in HubSpot will come through as "unknown visitor" ther...read more
Solved
HRöken on October 06, 2023
Hi all, I'm trying to find out how we can update/remove some of the previous tread when replying to a ticket. Example: We are going a bit back and forth with a customer, and to keep the communication shorter and more focused, we would li read more
0 upvote
1 Reply
Accepted Solution
Community Manager
October 06, 2023 16:33
Hello @HRöken , Thank you for reaching out to the community! I have reviewed it and currently, it is not possible to highlight text with...read more
ciri on September 08, 2023
How do you set up the chatflows so that it checks if a user chatting is an existing Contact (ie. via email address provided)? Objective is to send two different responses to a new user and if the user is a known contact, based on the email addr read more
0 upvote
4 Replies
Participant
September 13, 2023 20:17
Hey Sophie, we're using HubSpot for all of these but I can't seem to make it work. Any chance you know of a resource I can look at for this?
PSterkenburg on September 05, 2023
Situation : One Conversations Inbox contains 5 channels that are added (all different email addresses (Google groups aliases) ) . Does anyone know if it is possible to build reporting that gives me insights into each channel within an read more
2 upvotes
8 Replies
Most Valuable Member | Elite Partner
September 26, 2023 08:30
@PSterkenburg I'm not in that Discord server and can't see it. The joy of a private community. 😊 So I'm not sure how to help there. I'll upvote ...read more
cancel
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.