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  • SThompson7 on October 19, 2021
    1 Replies
    Is there a way to add an option of waiting on customer in the conversations inbox?
    Community Manager
    October 20, 2021 04:14
    Hi @SThompson7 Thank you for reaching out. This is not possible at this stage within HubSpot, I'd recommend upvoting and commenting ...
  • Solved
    adamvlaw on June 04, 2021
    7 Replies
    Hello! I think I am going crazy. If one of our users attaches an attachment to a ticket that we request (i.e. an invoice for a customer), why do I have to download that attachment to my computer and then re-attach it to an email written to the c...
    October 18, 2021 19:52
    Hi Lyndon, I would not remove the post. Even though it is not the correct response for this issue, it is still a good idea and might add value for som...
  • NicoleCiprich on June 02, 2021
    3 Replies
    Hi, Can anyone confirm if the below workflow will work as intended? I created an automated marketing email with a button to a SurveyMonkey link. I want the email to send to contacts 1 hour after their most recent Live Chat closes . I'm nervous this...
    June 10, 2021 03:45
    Yes similar issue that I am facing in marketing email with survey and need guidance about it please help me to solve this issue I will share some scr...
  • Solved
    VLacroix on April 13, 2021
    1 Replies
    HI, we have a support form but not having the image attached to ticket created by the form fill. I don't know why but the lasted tickets doesn't show the attachment... Is there a way to do this? This ticket is supposed to have 2 attachments. ...
    Most Valuable Member
    April 13, 2021 08:16
    Hi @VLacroix , Files from form submissions and record attachments are two entirely different things in HubSpot, unfortunately. Files from form...
  • VladOnishchenko on April 02, 2021
    4 Replies
    Hello team! We created Blog with a custom Blog Article template and several Blog posts. In the Blog Article template we use related_blog_posts in this way {% related_blog_posts, no_wrapper=True, limit=21 %} with limit value more than defau...
    Key Advisor | Elite Partner
    April 16, 2021 08:28
    Hey @VladOnishchenko 1. The related blog post function scores blog posts on their relation to the current post/page. If a post is determin...
  • Solved
    Anonymous on March 26, 2021
    2 Replies
    Hello, as the title says, I want to know if we can edit the ticket section in the inbox, where we create the ticket if there is no one already linked to the contact. We want to put a customized section of a ticket layout (listing our custom properti...
    Not applicable
    March 26, 2021 08:50
    Karsten thank you for the reply!
  • Solved
    Michael_Elfassy on November 22, 2020
    1 Replies
    I'm looking to speed up and templatize the ticket creation process. Is there a way I can create a browser bookmark that, with one click, will open the ticket creation tray in the appropriate pipeline?
    Community Manager
    November 23, 2020 01:59
    Hi @Michael_Elfassy Thank you for reaching out! This is not possible at this stage, however, you could bookmark the Tickets Home page...
  • liberworm on October 27, 2020
    2 Replies
    It would be nice to be able to enforce standard views in tickets rather than just sharing a view. We want our support teams looking at a specific set of standard views. We don't want them to have the option to use a shared view or not. We are good i...
    January 19, 2021 11:45
    We have a similar issue where it has become half of our onboarding training just getting people trained on how to find the "shared" views I set up fo...
  • liberworm on October 23, 2020
    1 Replies
    We currently use Formstack to capture data for clients as part of our onboarding process. I have started creating those same forms in HS (hoping to eliminate FS; streamline and automate much of this process) however part of what we capture requires ...
    Community Manager
    October 25, 2020 19:13
    Hi @liberworm , Thank you for reaching out to the HubSpot Community. This is a product improvement request, correct? I can move this to the...
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