I am trying to do a data scraping automation using workflows and I wanted to automatically copy information from the body of the conversation and paste it on its corresponding fields. Example: the body of the conversation has Role: John smith custom read more

Hey I wonder if anyone has a hack for this: In summary, I trying to find a way via a workflow to see if a contact has a ticket in 2 different ticket pipelines. We have pipeline for disputes and one for overdue payments so I want read more

I have a need to display email conversation data in new tickets. I had assumed that the full email history from the Contact profile would carry over but it does not. I built a couple of work-arounds that I hoped would work but I have confirmed today read more

We have the problem that when a certain user creates a ticket, the ticket is linked to about a thousand random emails. This has only been the case for two days, and only with this user. Does anyone have the same problem or a solution?

If mutiple images are attache to a ticket, is there a way to scroll through each image at once? Like a slideshow of all image attachments? Currently, you have to open each individual image in the ticket to view, and each image opens a new tab, so read more

I got problem with images in e-mail window in hubspot. When I copy image in example from google docs and paste it to hubspot mail window, images can't be load there I don't know what's going on. Couple days ago this way of copy/paste was working rea read more

We are migrating from Zendesk to Service Hub (we are already using Sales and Marketing hub) using Help Desk Migration service. My concern is, once the migration is done, we now have new HubSpot ticket to replace the Zendesk one, if a customer r read more

Hi Community, Currently the auto assignment option in conversations assigns all of the incoming conversations in a specific inbox to the assigned user. I only want to assign a specific set of conversations to the user based on subject and des read more

Dear Hubspot Community, I have this issue regarding when I immitate the customer and send an e-mail from our company mail onto one of our test company e-mail address, the sent mail successfully lands onto the conversations inbox in our Sandbox e read more

We need to be able to reroute/reassign a ticket if it has not been answered within a certain time frame to the next person and so on! Is this possible? i.e After 5 mins, if is has not been answered/ or the status has not been updated, assign to a ne read more

Hi community. We have service hub ticketing in place, and auto assignment to an owner on rotation in our service team group for new incoming messages. As we enter a high contact period, I'd like to manage workflows better to ensure effective out read more

Hi everyone! We have started using Hubspot Service, and we are very pleased. One thing i'm lacking, and hoping someone has a good resolution for, is more information about the ticket in the inbox. We have three producs (for now). I have set up dif read more