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Gumax on March 28, 2023
Dear Hubspot Community, I have this issue regarding when I immitate the customer and send an e-mail from our company mail onto one of our test company e-mail address, the sent mail successfully lands onto the conversations inbox in our Sandbox e read more
0 upvote
2 Replies
Accepted Solution
March 29, 2023 03:25
Hello @Gumax , I do not have access to your specific Hubspot account, but I can offer some general suggestions to resolve this more
AJones32 on March 27, 2023
We need to be able to reroute/reassign a ticket if it has not been answered within a certain time frame to the next person and so on! Is this possible? i.e After 5 mins, if is has not been answered/ or the status has not been updated, assign to a ne read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 27, 2023 10:15
Hi @AJones32 , Assuming that you have ticket automation enabled that automatically moves the ticket to "Waiting on customer" when an email more
GColebourne on March 24, 2023
Hi community. We have service hub ticketing in place, and auto assignment to an owner on rotation in our service team group for new incoming messages. As we enter a high contact period, I'd like to manage workflows better to ensure effective out read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 24, 2023 11:22
Hi @GColebourne , Out of the box this is not possible but it can be achieved with custom code actions in Operations Hub Professional or more
PLaukvik on March 17, 2023
Hi everyone! We have started using Hubspot Service, and we are very pleased. One thing i'm lacking, and hoping someone has a good resolution for, is more information about the ticket in the inbox. We have three producs (for now). I have set up dif read more
0 upvote
1 Reply
Community Manager
March 17, 2023 13:47
Hello, @PLaukvik . Thank you for posting in our Community! Let's invite our top experts to this conversation @RJaglan @ElyshaShave @SNigam more
CSic on March 15, 2023
Hi, I tried to move a form-ticket channel to a new inbox. The only way to do so is to disconnect the channel and then reconnect the channel in the new inbox. I am doing so with a form that auto creates tickets. Upon reconnecting, I selecte read more
0 upvote
1 Reply
Community Manager
March 16, 2023 05:16
Hi @CSic , Thank you for reaching out to the Community! I can see that you have an open ticket with our support team. I would more
esealpha on March 15, 2023
I am trying to come up with a workflow that will allow us to distribute company-wide announcements in the event of an emergency. One person will do...something. Fill out a form, send an email etc. which will trigger a workflow. This email or read more
0 upvote
3 Replies
Accepted Solution
Top Contributor | Partner
March 17, 2023 00:22
Hi @esealpha , Happy to help you! You can trigger your workflow on the basis the property which stores this information : Due to inclement more
Pedrodelamigo on March 15, 2023
Hey there, Hope all is well. Just a question which I can't seem to find the answer for online. So with Hubspot ServiceHub Enterprise you can make up to 50 dashboards. So my question is simply: if there is a free service hub user in the environment read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
March 15, 2023 03:13
Hi @Pedrodelamigo , Correct, HubSpot isn't limiting how many dashboards or pipelines a user can see when that user is a free user. Things more
FLanoy on March 01, 2023
We installed the widget so that our customers can search for articles in our private knowledge base (accessible sso only) The widget is well connected (api call upstream to obtain a hubspot token) and is only displayed if the user is well connec read more
0 upvote
5 Replies
March 03, 2023 00:21
Thanks a lot @Jnix284
clvtross on February 28, 2023
I know that you can retrieve reports based on the actions of the chatbot. Is there any way to customize that report data?
0 upvote
2 Replies
March 02, 2023 07:09
I am looking to report the close of conversations based on the user.
Jenny26 on February 14, 2023
Hi all, When one of my team members sends an email to a HubSpot contact from our conversations inbox, the email activity is only associated to the contact record and not also to the company that the contact is associated to. Is there a setting t read more
0 upvote
2 Replies
Accepted Solution
Thought Leader | Partner
March 01, 2023 19:02
Thanks for the tag @kvlschaefer , happy to help @Jenny26 ! The default is to only associate to the contact and I haven't found a way to more
doter on February 08, 2023
Once my bots send customers to livechat I leave them unassigned. My sales team is constantly juggling tasks and automatic rerouting is not useful for me since it's easy for anyone to forget to mark themselves as "Unavailable" or "Available". Upon f read more
0 upvote
1 Reply
Community Manager
February 09, 2023 11:15
Hi @doter , Thanks for reaching out to the Community! I wanted to share this help article on different chatbot actions, including more
doter on February 03, 2023
Hello everyone, I am creating a bot that Targets specific visitors using segmented lists. In theory, the visitor has been identified as a contact that belongs to a segmented list by the hubspot cookie so this bot will only show up then. If so, if read more
0 upvote
3 Replies
Accepted Solution
Community Manager
February 06, 2023 06:46
Hi @doter , Thanks for reaching out! In order for personalization tokens to show a value, the contact viewing it must be a tracked more
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