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Darwiin on October 06, 2022
Hello. I would like to know If I can remove the green icon under my chatbot icon. This icon should only appear when an agent is connected and can answer in the live chat Thank you.
Member
October 07, 2022 10:30
Hey! thanks for the answer. I know that but I want that the chatbot is always available because even when I don't have an agent available it remains ...read more
Solved
JKohlmeier on September 27, 2022
Hi friends - I've gotten stuck on something that I expected to be easy as I wade into Service Hub. I'm looking to set up an intial auto response when a ticket is created. Right now if someone emails our info@ address it creates a ticket. Whe read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
September 27, 2022 12:54
Hi @JKohlmeier , There are default ticket received and ticket closed email options in HubSpot, explained here: https://knowledge.hubspot.com/...read more
Solved
JHoyos on September 10, 2022
Today in the Service Hub, you assign conversations to an Inbox, and you assign the ticket creation via a form. But a conversation does not allow you to assign the ticket to the proper time using workflows based on the ticket creation criteria. W read more
Accepted Solution
Top Contributor | Diamond Partner
September 11, 2022 05:11
Hi @JHoyos Yes, this is possible with workflow but you need a Service Hub professional and you can assign and create a workflow based on contact ...read more
GFMirMon on August 02, 2022
We used to use a product called Live chat, and once a chat was initiated, it couldn't be missed by the assigned agent, as it popped up (persistently) in the corner of the screen. It would be great to have an option to make chat windows pop up and st read more
2 upvotes
4 Replies
Participant
August 15, 2022 08:40
This is the same thing I was just asking for and think it would really be a valuable took for Hubspot to offer. To me this is customer service at the...read more
Bowser914 on July 28, 2022
Hi, I am trying to figure out how to send an email to an existing case. In my previous CRM experience this was done using a Reference Number in the subject line but I am trying to figure out how HubSpot does it. I am aware you can log an em read more
0 upvote
11 Replies
Recognized Expert | Partner
August 03, 2022 04:52
@mgavenda I'm glad you got an email to go through - both should work if the contact is in hubspot, BCC for when you are replying outside of HubS...read more
EHardenWard on July 20, 2022
How to change connected inbox channel? The blank spot - yet if I try to connect the form it says it already exsist? I want to move it to another in box - any solutions?
0 upvote
1 Reply
Community Manager
July 21, 2022 12:17
Hi @EHardenWard , Thanks for reaching out to the Community! Are you looking to move the form to another conversations inbox or change t...read more
TFalco on July 08, 2022
Does anyone know an easy way to look at the breakdown of a lead's score? We can see total score (20) and the pie chart (activity), but not how the 20 points breaks down (i.e. 10+5+5).
1 upvote
2 Replies
Member
July 19, 2022 09:28
Thank you for your quick response. This still seems like a lot of work and something that needs to be OOB for HubSpot. Maybe they will read this i...read more
Solved
SimonP1 on June 21, 2022
My team has introduced some custom ticket properties that include manually applied logical dependence. They have requested the ability to have the ticket properties fields be limited by the choice of a previously chosen field. In other words, if Pro read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 21, 2022 09:50
Hi @annahoyt , It's not possible to set up dependent fields in the CRM, unfortunately. However, other users have requested this in the HubSpot...read more
Solved
CGoodwinOlsen on May 30, 2022
Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an read more
Accepted Solution
Recognized Expert | Partner
May 31, 2022 05:27
Hi @CGoodwinOlsen The way that I add additional recipients to conversations/tickets without creating a new ticket is to reply from the convers...read more
Solved
M4tr1xN30 on May 26, 2022
Hi All. Apologies if this has been asked/answered elsewhere. I can't seem to find anything that answers my question. Is there any way of opening attachments added to a company or contact page, open in an external editor? Currently, if we wan read more
Accepted Solution
Hall of Famer | Partner
May 26, 2022 09:34
Hi @M4tr1xN30 , This is more browser-related than it is HubSpot-related. For example, for Adobe Reader you can find instructions for what you'...read more
squigglebit on May 12, 2022
I'm trying to report on how many emails are contained within a ticket but I seem to be drawing a blank. I've got this far and then I can't seem to figure out how to break it down further. Am I missing something or is this another thing HubSpot can' read more
0 upvote
9 Replies
Hall of Famer | Partner
May 12, 2022 04:40
Hi @squigglebit , For troubleshooting, I need a bit more detail 😉 I assume that the counts do not match what you're seeing on the tic...read more
DSwanich9 on April 25, 2022
Hi there, We are looking for a way to track and manage the association between mutliple tickets. We have a use case for builing out a master ticket pipeline, with several sub tickets (under a different ticket pipeline) that make up the component read more
1 upvote
1 Reply
Community Manager
April 25, 2022 14:21
Hello, @DSwanich9 happy Monday! Thank you for providing all the details for your goal! I would like to add our top experts to this conversation @...read more
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