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JAgngaray on May 31, 2023
I am trying to do a data scraping automation using workflows and I wanted to automatically copy information from the body of the conversation and paste it on its corresponding fields. Example: the body of the conversation has Role: John smith custom read more
0 upvote
0 Reply
KimRogers on May 22, 2023
Hey I wonder if anyone has a hack for this: In summary, I trying to find a way via a workflow to see if a contact has a ticket in 2 different ticket pipelines. We have pipeline for disputes and one for overdue payments so I want read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
May 23, 2023 00:25
Hi @KimRogers , The key here is not trying to check from contact-based workflow but using ticket-based workflows. Depending on your exact more
TheAnswerLady on May 08, 2023
I have a need to display email conversation data in new tickets. I had assumed that the full email history from the Contact profile would carry over but it does not. I built a couple of work-arounds that I hoped would work but I have confirmed today read more
Community Manager
May 09, 2023 08:13
Hi @TheAnswerLady , Thank you for reaching out to the Community! That's correct, the contact's email history will not show in newly created more
RosemarieZeller on May 03, 2023
We have the problem that when a certain user creates a ticket, the ticket is linked to about a thousand random emails. This has only been the case for two days, and only with this user. Does anyone have the same problem or a solution?
0 upvote
1 Reply
Accepted Solution
Community Manager
May 04, 2023 08:05
Hi @RosemarieZeller , Thank you for reaching out to the Community! This is unexpected behaviour. You can usually select which records you' more
LLayn on May 02, 2023
If mutiple images are attache to a ticket, is there a way to scroll through each image at once? Like a slideshow of all image attachments? Currently, you have to open each individual image in the ticket to view, and each image opens a new tab, so read more
0 upvote
1 Reply
Community Manager
May 03, 2023 08:48
Hi @LLayn , Thanks for reaching out to the Community! It's currently not possible to modify the attachment viewer on a ticket record, more
MPiętak on April 14, 2023
I got problem with images in e-mail window in hubspot. When I copy image in example from google docs and paste it to hubspot mail window, images can't be load there I don't know what's going on. Couple days ago this way of copy/paste was working rea read more
0 upvote
2 Replies
April 17, 2023 03:08
Problem is more complicated because only my account got that problem. When someone else login in on the same device they don't have that problem.
HanaHuyenNguyen on April 06, 2023
We are migrating from Zendesk to Service Hub (we are already using Sales and Marketing hub) using Help Desk Migration service. My concern is, once the migration is done, we now have new HubSpot ticket to replace the Zendesk one, if a customer r read more
1 upvote
2 Replies
Accepted Solution
Recognized Expert | Platinum Partner
April 06, 2023 12:07
Hey @HanaHuyenNguyen , this is a great question! If you're completely migrating from Zendesk to HubSpot and turning off Zendesk once you have more
YMontgomery84 on April 05, 2023
Hi Community, Currently the auto assignment option in conversations assigns all of the incoming conversations in a specific inbox to the assigned user. I only want to assign a specific set of conversations to the user based on subject and des read more
Accepted Solution
Thought Leader
April 06, 2023 11:13
Thanks @MiaSrebrnjak , happy to help @YMontgomery84 ! The auto-assignment currently doesn't have any conditional capabilities. Here more
Gumax on March 28, 2023
Dear Hubspot Community, I have this issue regarding when I immitate the customer and send an e-mail from our company mail onto one of our test company e-mail address, the sent mail successfully lands onto the conversations inbox in our Sandbox e read more
0 upvote
2 Replies
Accepted Solution
Key Advisor
March 29, 2023 06:25
Hello @Gumax , I do not have access to your specific Hubspot account, but I can offer some general suggestions to resolve this more
AJones32 on March 27, 2023
We need to be able to reroute/reassign a ticket if it has not been answered within a certain time frame to the next person and so on! Is this possible? i.e After 5 mins, if is has not been answered/ or the status has not been updated, assign to a ne read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
March 27, 2023 13:15
Hi @AJones32 , Assuming that you have ticket automation enabled that automatically moves the ticket to "Waiting on customer" when an email more
GColebourne on March 24, 2023
Hi community. We have service hub ticketing in place, and auto assignment to an owner on rotation in our service team group for new incoming messages. As we enter a high contact period, I'd like to manage workflows better to ensure effective out read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 24, 2023 14:22
Hi @GColebourne , Out of the box this is not possible but it can be achieved with custom code actions in Operations Hub Professional or more
PLaukvik on March 17, 2023
Hi everyone! We have started using Hubspot Service, and we are very pleased. One thing i'm lacking, and hoping someone has a good resolution for, is more information about the ticket in the inbox. We have three producs (for now). I have set up dif read more
0 upvote
1 Reply
Community Manager
March 17, 2023 16:47
Hello, @PLaukvik . Thank you for posting in our Community! Let's invite our top experts to this conversation @RJaglan @ElyshaShave @SNigam more
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