In Hubspot HelpDesk you can use the built-in workflows to change the status of a ticket based on inbound/outbound e-mail. What I want to do is just set a property, "Waiting on", where the value is set to "Us" when an inbound mail is recieved on read more

Hello All, I’m reaching out to ask if the following features are currently available/possible in the HubSpot Customer Portal: Ticket Creation by Customers : Can customers create new support tickets directly through the customer portal? read more

We use aircall for SMS messgages to customers. Currently, Hubspot records only SMS we send and only within the contact, not within the company page in Hubspot. We'd like SMS to route to Help Desk and record within the company page, not contacts. Is read more

Hi, Our sales department collects all kind of information during the sales cycle and at the end when the deal is won. We've added custom properties to store this information (no in a playbook, but we want the accountmanager to store it in the de read more

Hi, I want to know how we can create a dynamic header in a HubSpot landing page. In simple terms, we want to create a landing page where, if anyone searches for a specific word, that word will show up in the landing page header with the same context read more

Hi HubSpot Community, I’m currently managing our customer support operations, and I'm looking for a way to allow our customers to close their own tickets. In my previous experience with Zendesk, we had an automated response system where, upon ope read more

Hi everyone, I'm currently working on organizing our HubSpot templates more efficiently and was wondering if there's a way to automate the categorization or tagging process. Specifically, I'm looking to: Automatically assign categories to te read more

Hi HubSpot Community! I’m working on setting up our customer support ticketing system in HubSpot, and I could use a bit of help. I’m trying to ensure that all our ticket-related emails follow a consistent naming convention in the subject line, s read more

In the Help desk you will find all information about the contact and the company to the right of the ticket. So is the phone number. But now if we want to call a customer through Hubspot, we have to go to the contact first and only then indicate on read more

Hi Guys, We already have a ticketing system (Service Hub - Help Desk) where users can submit tickets through email, phone, or our customer portal. When a ticket is submitted and received , I want to trigger an automated response. The resp read more

Hello, We are on Enterprise Service Hub and work out out Help desk. Our CS reps have to schedule Zoom meetings with customers from time to time and we try to avoid our reps using their personal emails, as customers will inevitably email them dir read more

The slack notifications within HelpDesk are super limited due to the ticket propery options being super limited within the configuration settings (screenshot below.) What is the best way to configure notifications to a primary account rep / CSM that read more