We have gone through and checked with IT provider to ensure that the inbound spam filtering system is not blocking said emails. We have requested a password reset for accounts and not seen the email come in, as well as set up brand new accounts and Lire la suite

Here is the plan I'm trying to do. I first send an email from the Company profile to start the process of use gathering info from when they reply, we CC the user that is requesting to connect to that pharmacy. Our support team uses the Help Lire la suite

Hello, I am looking to bypass a connected email being automatically sent to spam. I do not understand why it would be a good idea to send any emails from a connected Customer Service email directly to spam, as it completely invalidates our Custo Lire la suite

I am experiencing issues connecting my email account. It got dissabled out of the blue and I cannot reconnected. I need urgent help as i cannot send any email. Thanks

Hello, I'm trying to set up an auto reply to tickets. If a ticket/email is sent to us, I'd like it to auto reply something like Thanks for reaching out, we will get back to you in X business hours and include the associated ticket number. I found Lire la suite

We are actually struggeling with one specific situation within our HubSpot Service tool. We have tickets - where we receive emails from our customers into these tickets, which include screenshots (embedded within the email´s content). These Lire la suite

A support person confirmed my document attachments to emails (single email sends, not lists) are ok. I send through the Hubspot gmail plugin. but every so often my senders get this.

Delas > Activities > When composing an email Include a business card by attaching an image to the body of the memo Whenever text is entered, an error occurs in the touch distance of the screen Please check if it is a configuration problem.

Is there a way to have HubSpot look at inbound emails and associate them with an existing ticket by some sort of filter/pattern matching? For example: HS receives an email with Purchase Order #12345, it then automatically associates that email Lire la suite

Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an Lire la suite

Hi everyone, currently i am learning this platform but i have a problem and need a quick fix in order to use it. Eventhough i changed from adress as customised from adress, still when i try it and mail to an adress. Sender is seen and ending wit Lire la suite

Hi all, An email is appearing in our outlook team inbox however, it's not appearing on Tickets or on Conversations. This has happened a few times in the past and I can't figure out why since the customer has sent many emails in the past with no Lire la suite