A support person confirmed my document attachments to emails (single email sends, not lists) are ok. I send through the Hubspot gmail plugin. but every so often my senders get this.
Delas > Activities > When composing an email Include a business card by attaching an image to the body of the memo Whenever text is entered, an error occurs in the touch distance of the screen Please check if it is a configuration problem.
Is there a way to have HubSpot look at inbound emails and associate them with an existing ticket by some sort of filter/pattern matching? For example: HS receives an email with Purchase Order #12345, it then automatically associates that email Leer más
Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an Leer más
Hi @CGoodwinOlsen The way that I add additional recipients to conversations/tickets without creating a new ticket is to reply from the convers...Leer más
Hi everyone, currently i am learning this platform but i have a problem and need a quick fix in order to use it. Eventhough i changed from adress as customised from adress, still when i try it and mail to an adress. Sender is seen and ending wit Leer más
Hi @cerdogan , Are you paid subscriber or using a free account? If you are using a free account, then you might be seeing this. Check this article...Leer más
Hi all, An email is appearing in our outlook team inbox however, it's not appearing on Tickets or on Conversations. This has happened a few times in the past and I can't figure out why since the customer has sent many emails in the past with no Leer más
Hi @DRasaitear ,
Have you checked the spam folder in your conversations inbox (left sidebar)? Some emails will land in there. HubSpot will not...Leer más
Hi, If I send email to anybody using my shared inbox its not saved in Sent folder of my email provider server, although I see it in hubspot Sent folder. Is this a bug or feature?
Yes my email is successfuly connected but still it doenst show in Sent folder of my email provider. Note that I`m using custom one. Nor gmail nor off...Leer más
I've learned that there are file types that are not supported as an email file attachment in Hubspot. An example is a standard KML file. Can these be supported? It's odd to me that Hubspot can't support ANY file attachment, just like any typical Leer más
Hi @ECote ,
This is probably due to security reasons. There is an overview of supported file types and sizes but emails aren't mentioned spe...Leer más
Hi, A channel in Microsoft Teams has a specific email-address, where you can send notifications to. Thus, when creating new tickets that meet certain criteria (e.g. priority AND category) we'd like to send an email to this specific email-addres Leer más
Hi @ASoppelsa ,
Have you had a look at the Microsoft Teams app for HubSpot? https://ecosystem.hubspot.com/marketplace/apps/productivity/workf...Leer más
We're coming from osTicket and had a functionality where before we create a ticket we could select a custom template for send a confirmation email. So, in hubspot a can't we find some similar option. How to we can solve this?
Hi @vdlozano ,
HubSpot's logic is a bit different. Instead of selecting a template before sending an email, you can set up automation that sen...Leer más