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theferrett on June 02, 2022
Is there a way to have HubSpot look at inbound emails and associate them with an existing ticket by some sort of filter/pattern matching? For example: HS receives an email with Purchase Order #12345, it then automatically associates that email read more
Accepted Solution
HubSpot Moderator
June 03, 2022 04:23
Hi @theferrett , Thank you so much for reaching out to us! At this time there is no was for the system to recognize if the incoming more
CGoodwinOlsen on May 30, 2022
Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an read more
Accepted Solution
Recognized Expert | Partner
May 31, 2022 05:27
Hi @CGoodwinOlsen The way that I add additional recipients to conversations/tickets without creating a new ticket is to reply from the more
cerdogan on January 06, 2022
Hi everyone, currently i am learning this platform but i have a problem and need a quick fix in order to use it. Eventhough i changed from adress as customised from adress, still when i try it and mail to an adress. Sender is seen and ending wit read more
0 upvote
1 Reply
Accepted Solution
Guide | Diamond Partner
January 06, 2022 05:22
Hi @cerdogan , Are you paid subscriber or using a free account? If you are using a free account, then you might be seeing this. Check this more
DRasaitear on December 09, 2021
Hi all, An email is appearing in our outlook team inbox however, it's not appearing on Tickets or on Conversations. This has happened a few times in the past and I can't figure out why since the customer has sent many emails in the past with no read more
Accepted Solution
Hall of Famer | Partner
December 09, 2021 05:07
Hi @DRasaitear , Have you checked the spam folder in your conversations inbox (left sidebar)? Some emails will land in there. HubSpot will more
qboo on September 22, 2021
Hi, If I send email to anybody using my shared inbox its not saved in Sent folder of my email provider server, although I see it in hubspot Sent folder. Is this a bug or feature?
0 upvote
2 Replies
September 24, 2021 09:46
Yes my email is successfuly connected but still it doenst show in Sent folder of my email provider. Note that I`m using custom one. Nor gmail nor more
ECote on August 13, 2021
I've learned that there are file types that are not supported as an email file attachment in Hubspot. An example is a standard KML file. Can these be supported? It's odd to me that Hubspot can't support ANY file attachment, just like any typical read more
0 upvote
6 Replies
Accepted Solution
Hall of Famer | Partner
August 13, 2021 10:12
Hi @ECote , This is probably due to security reasons. There is an overview of supported file types and sizes but emails aren't mentioned more
RCross on January 21, 2021
In the dashboard in CHAT it says 'sent by chat' when you reply... If the customer has left the chat, I understand that the customer gets the reply via email... It would be good for that to show 'sent by email' or 'sent by chat and email' which woul read more
0 upvote
1 Reply
Community Manager
January 22, 2021 02:54
Hi @RCross Thank you for reaching out! I'm unsure as to where exactly you are referencing for that, do you mind sending us more
ASoppelsa on January 06, 2021
Hi, A channel in Microsoft Teams has a specific email-address, where you can send notifications to. Thus, when creating new tickets that meet certain criteria (e.g. priority AND category) we'd like to send an email to this specific email-addres read more
Accepted Solution
Hall of Famer | Partner
January 06, 2021 02:12
Hi @ASoppelsa , Have you had a look at the Microsoft Teams app for HubSpot? more
vdlozano on November 14, 2020
We're coming from osTicket and had a functionality where before we create a ticket we could select a custom template for send a confirmation email. So, in hubspot a can't we find some similar option. How to we can solve this?
Accepted Solution
Hall of Famer | Partner
November 15, 2020 00:29
Hi @vdlozano , HubSpot's logic is a bit different. Instead of selecting a template before sending an email, you can set up automation that more
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