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  • qboo on September 22, 2021
    2 Replies
    Hi, If I send email to anybody using my shared inbox its not saved in Sent folder of my email provider server, although I see it in hubspot Sent folder. Is this a bug or feature?
    September 24, 2021 09:46
    Yes my email is successfuly connected but still it doenst show in Sent folder of my email provider. Note that I`m using custom one. Nor gmail nor off...
  • Solved
    ECote on August 13, 2021
    6 Replies
    I've learned that there are file types that are not supported as an email file attachment in Hubspot. An example is a standard KML file. Can these be supported? It's odd to me that Hubspot can't support ANY file attachment, just like any typical...
    Most Valuable Member
    August 17, 2021 06:06
    Sure, happy to, @ECote . If you want to make it easier for others to find this information, you can help them by marking my first post as a solutio...
  • RCross on January 21, 2021
    1 Replies
    In the dashboard in CHAT it says 'sent by chat' when you reply... If the customer has left the chat, I understand that the customer gets the reply via email... It would be good for that to show 'sent by email' or 'sent by chat and email' which woul...
    Community Manager
    January 22, 2021 02:54
    Hi @RCross Thank you for reaching out! I'm unsure as to where exactly you are referencing for that, do you mind sending us screenshots...
  • Solved
    ASoppelsa on January 06, 2021
    4 Replies
    Hi, A channel in Microsoft Teams has a specific email-address, where you can send notifications to. Thus, when creating new tickets that meet certain criteria (e.g. priority AND category) we'd like to send an email to this specific email-addres...
    Community Manager
    April 19, 2021 14:25
    Hello @paigeleslie , what specific actions in the workflow you are looking to send team members notifications? Depending on it you can add as @kars...
  • Solved
    vdlozano on November 14, 2020
    1 Replies
    We're coming from osTicket and had a functionality where before we create a ticket we could select a custom template for send a confirmation email. So, in hubspot a can't we find some similar option. How to we can solve this?
    Most Valuable Member
    November 15, 2020 00:29
    Hi @vdlozano , HubSpot's logic is a bit different. Instead of selecting a template before sending an email, you can set up automation that sen...
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