Here is the plan I'm trying to do. I first send an email from the Company profile to start the process of use gathering info from when they reply, we CC the user that is requesting to connect to that pharmacy. Our support team uses the Help read more
Hi @IsaiahSynkwise ,
Sounds like Copilot is really muddying things here, and i'm going to need to break down the actual problem/request. So fr...read more
Hello, I am looking to bypass a connected email being automatically sent to spam. I do not understand why it would be a good idea to send any emails from a connected Customer Service email directly to spam, as it completely invalidates our Custo read more
Hi @DFHubMan ,
There is currently no way to bypass this, unfortunately. Your best option is to critically evaluate your current process, zoom ...read more
I am experiencing issues connecting my email account. It got dissabled out of the blue and I cannot reconnected. I need urgent help as i cannot send any email. Thanks
Hi @JoaquinRios ,
There are troubleshooting steps specifically for Exchange: https://knowledge.hubspot.com/connected-email/troubleshoot-error...read more
Hello, I'm trying to set up an auto reply to tickets. If a ticket/email is sent to us, I'd like it to auto reply something like Thanks for reaching out, we will get back to you in X business hours and include the associated ticket number. I found read more
We are actually struggeling with one specific situation within our HubSpot Service tool. We have tickets - where we receive emails from our customers into these tickets, which include screenshots (embedded within the email´s content). These read more
Yes, that is correct - a preview functionality AND the option to not limit the size of visable screenshots in emails to either 250px or 450px only...read more
A support person confirmed my document attachments to emails (single email sends, not lists) are ok. I send through the Hubspot gmail plugin. but every so often my senders get this.
Delas > Activities > When composing an email Include a business card by attaching an image to the body of the memo Whenever text is entered, an error occurs in the touch distance of the screen Please check if it is a configuration problem.
Is there a way to have HubSpot look at inbound emails and associate them with an existing ticket by some sort of filter/pattern matching? For example: HS receives an email with Purchase Order #12345, it then automatically associates that email read more
Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an read more
Hi @CGoodwinOlsen The way that I add additional recipients to conversations/tickets without creating a new ticket is to reply from the convers...read more
Hi everyone, currently i am learning this platform but i have a problem and need a quick fix in order to use it. Eventhough i changed from adress as customised from adress, still when i try it and mail to an adress. Sender is seen and ending wit read more
Hi @cerdogan , Are you paid subscriber or using a free account? If you are using a free account, then you might be seeing this. Check this article...read more
Hi all, An email is appearing in our outlook team inbox however, it's not appearing on Tickets or on Conversations. This has happened a few times in the past and I can't figure out why since the customer has sent many emails in the past with no read more
Hi @DRasaitear ,
Have you checked the spam folder in your conversations inbox (left sidebar)? Some emails will land in there. HubSpot will not...read more
I've learned that there are file types that are not supported as an email file attachment in Hubspot. An example is a standard KML file. Can these be supported? It's odd to me that Hubspot can't support ANY file attachment, just like any typical read more
Hi @ECote ,
This is probably due to security reasons. There is an overview of supported file types and sizes but emails aren't mentioned spe...read more