Tickets & Conversations

Filter by
  • All labels
  • Academy
  • Admin
  • ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • Best Practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • FREE
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • SNA
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • TOS
  • video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
State
All
  • All
  • Solved
  • Unsolved
  • No Replies Yet
Solved
IsaiahSynkwise on November 14, 2024
Here is the plan I'm trying to do. I first send an email from the Company profile to start the process of use gathering info from when they reply, we CC the user that is requesting to connect to that pharmacy. Our support team uses the Help read more
0 upvote
3 Replies
Accepted solution
Top Contributor | Platinum Partner
November 15, 2024 08:37
Hi @IsaiahSynkwise , Sounds like Copilot is really muddying things here, and i'm going to need to break down the actual problem/request. So fr...read more
Solved
DFHubMan on November 14, 2024
Hello, I am looking to bypass a connected email being automatically sent to spam. I do not understand why it would be a good idea to send any emails from a connected Customer Service email directly to spam, as it completely invalidates our Custo read more
Accepted solution
Hall of Famer | Partner
November 14, 2024 10:07
Hi @DFHubMan , There is currently no way to bypass this, unfortunately. Your best option is to critically evaluate your current process, zoom ...read more
Solved
JoaquinRios on October 28, 2024
I am experiencing issues connecting my email account. It got dissabled out of the blue and I cannot reconnected. I need urgent help as i cannot send any email. Thanks
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
October 28, 2024 10:23
Hi @JoaquinRios , There are troubleshooting steps specifically for Exchange: https://knowledge.hubspot.com/connected-email/troubleshoot-error...read more
Solved
HelBle on September 10, 2024
Hello, I'm trying to set up an auto reply to tickets. If a ticket/email is sent to us, I'd like it to auto reply something like Thanks for reaching out, we will get back to you in X business hours and include the associated ticket number. I found read more
Accepted solution
Hall of Famer
September 10, 2024 18:30
Hi @HelBle , happy to help! Here are the steps: 1 - Open your Settings (widget icon in top right navigation) 2 - on the left sidebar, ...read more
snoack on June 03, 2024
We are actually struggeling with one specific situation within our HubSpot Service tool. We have tickets - where we receive emails from our customers into these tickets, which include screenshots (embedded within the email´s content). These read more
Participant
June 17, 2024 05:06
Yes, that is correct - a preview functionality AND the option to not limit the size of visable screenshots in emails to either 250px or 450px only...read more
Solved
LindseyKM25 on March 14, 2024
A support person confirmed my document attachments to emails (single email sends, not lists) are ok. I send through the Hubspot gmail plugin. but every so often my senders get this.
Accepted solution
Participant
March 14, 2024 15:05
Hi @LindseyKM25 , Here are some potential causes: 1)Is GDPR setting turned on? 2)Ensure that the files have ...read more
RichardSong on June 25, 2023
Delas > Activities > When composing an email Include a business card by attaching an image to the body of the memo Whenever text is entered, an error occurs in the touch distance of the screen Please check if it is a configuration problem.
0 upvote
3 Replies
Community Manager
June 28, 2023 09:43
Hi @RichardSong , Thanks for these details! I would recommend connecting with HubSpot Technical Support , as Support is included in y...read more
Solved
theferrett on June 02, 2022
Is there a way to have HubSpot look at inbound emails and associate them with an existing ticket by some sort of filter/pattern matching? For example: HS receives an email with Purchase Order #12345, it then automatically associates that email read more
Accepted solution
HubSpot Employee
June 03, 2022 07:23
Hi @theferrett , Thank you so much for reaching out to us! At this time there is no was for the system to recognize if the incoming e...read more
Solved
CGoodwinOlsen on May 30, 2022
Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an read more
Accepted solution
Hall of Famer
May 31, 2022 08:27
Hi @CGoodwinOlsen The way that I add additional recipients to conversations/tickets without creating a new ticket is to reply from the convers...read more
Solved
cerdogan on January 06, 2022
Hi everyone, currently i am learning this platform but i have a problem and need a quick fix in order to use it. Eventhough i changed from adress as customised from adress, still when i try it and mail to an adress. Sender is seen and ending wit read more
0 upvote
1 Reply
Accepted solution
Guide | Diamond Partner
January 06, 2022 08:22
Hi @cerdogan , Are you paid subscriber or using a free account? If you are using a free account, then you might be seeing this. Check this article...read more
Solved
DRasaitear on December 09, 2021
Hi all, An email is appearing in our outlook team inbox however, it's not appearing on Tickets or on Conversations. This has happened a few times in the past and I can't figure out why since the customer has sent many emails in the past with no read more
Accepted solution
Hall of Famer | Partner
December 09, 2021 08:07
Hi @DRasaitear , Have you checked the spam folder in your conversations inbox (left sidebar)? Some emails will land in there. HubSpot will not...read more
Solved
ECote on August 13, 2021
I've learned that there are file types that are not supported as an email file attachment in Hubspot. An example is a standard KML file. Can these be supported? It's odd to me that Hubspot can't support ANY file attachment, just like any typical read more
0 upvote
6 Replies
Accepted solution
Hall of Famer | Partner
August 13, 2021 13:12
Hi @ECote , This is probably due to security reasons. There is an overview of supported file types and sizes but emails aren't mentioned spe...read more
cancel
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.