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Solved

KLundell on June 03, 2024

Looking to add standard questions for new tickets

Hello all, We are moving from excel for our tickets to HubSpot and I have a series of questions I usually ask for all incoming projects. This series of about 8 questions lives on the excel sheet in a cell, and I simply copy paste into the new read more

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1 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

June 03, 2024 11:02

Hi @KLundell , Generally it's best practice to set these questions up as ticket properties: https://knowledge.hubspot.com/properties/create-a...read more

Solved

LindseyKM25 on March 14, 2024

Why are my documents showing this error occasionally?

A support person confirmed my document attachments to emails (single email sends, not lists) are ok. I send through the Hubspot gmail plugin. but every so often my senders get this.

Reply Documents Email Deliverability

0 upvote

1 Reply

Accepted solution

ZeynepOzen

Participant

March 14, 2024 15:05

Hi @LindseyKM25 , Here are some potential causes: 1)Is GDPR setting turned on? 2)Ensure that the files have ...read more

Solved

SBenAriKarni on March 09, 2023

Attachments

Hello, I'm the latest member of our team, who joined HubSpot. All of us have the same configurations but only I can't see the attachments. 2 sales representatives tried to assist but they couldn't. I will appriciate your guidness. Thank y read more

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1 upvote

15 Replies

Accepted solution