Tickets & Conversations

Hello, we have a really odd issue. We don't use HubSpot ourselves, but my colleague cannot register/sign up on sites using HubSpot because her email address is market as "invalid". Her address is: i.rosiere@sicher-im-netz.de Yes, we made read more

My Perplexity Enterprise code, obtained through the HubSpot startup program, was revoked following a code leak, and I need help from the HubSpot Startup partner team to resolve the issue. I obtained the Perplexity Enterprise code through Hubspot st read more

I have recently implemented our HubSpot Customer Portal and have been able to customise a lot of what we are doing with it, for example we are not using it for customer service tickets so have been able to change the labels, redirect to landing page read more

Trying to publish a new version of our app where the only change is enabling advanced scope settings, no other changes made. Unable to save the changes due to the error message "An application with that name already exists" preventing us clicking th read more

Hi! I am having difficulty customizing the Hubspot Launcher 😭 . Is it possible to move the chat launcher icon to a place other than left bottom / right bottom of window? I want to make a separate "support" button on our menu bar. Launcher icon read more

Is it possible to send one-to-one email using API ? https://knowledge.hubspot.com/one-to-one-email/send-and-reply-to-one-to-one-emails

What are the possibilities of embedding Upscope screensharing requests into the live chat? Is there somebody with experience with using upscope & hubspot live chat. Cant seem to find any experiences on it.

Hello, After people talk to my chatbot on my website, the data gets sent to Hubspot. But I would also like to open a conversation with the right user information. Is there a way to do this, maybe in the automation section? I've tried to find a wa read more

Hi, I am facing an issue with the sponsors' carousel module, as I have overridden the module in my child meiply theme but it shows an error and cannot let me publish this page. It shows an error in layout disables the "publish page" button and shows read more

Hi, I am facing one issue I have created the contact form and added the captcha to it. In the backend, it shows the captcha checkboxes and all. But in the front end, it shows only this, I cannot able to submit the form. Please read more

When the HubSpot live chat pops up, it forces the user's cursor to drop into the chat input. So if a user is currently typing in a search input when live chat appears, they are unkowningly switched to typing inside of the chat bot. Super frustrating read more

Hi, I was looking for a feature that enables me to create a personalized welcome message in hubspot live chat. For eg: "Hi Kevin, how can I help you today" when the user logs into my external platform. How to achieve it.