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Tickets & Conversations

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Solved

mlimb on August 27, 2024

Customizing the Hubspot Launcher Icon (size, location, visibility)

Hi! I am having difficulty customizing the Hubspot Launcher 😭 . Is it possible to move the chat launcher icon to a place other than left bottom / right bottom of window? I want to make a separate "support" button on our menu bar. Launcher icon read more

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0 upvote

1 Reply

Accepted solution

KhushbooRevOps

Participant

August 27, 2024 21:56

Hi @mlimb , While HubSpot provides some customization options, there are a few limitations, but let's see what you can do: 1. Although HubSpot d...read more

Solved

AIlin on August 27, 2024

One-to-one email API

Is it possible to send one-to-one email using API ? https://knowledge.hubspot.com/one-to-one-email/send-and-reply-to-one-to-one-emails

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0 upvote

2 Replies

Accepted solution

FarioConsulting

Member

August 28, 2024 08:59

Hi, I would also suggest that you have a look at the Transactional Email API endpoint

ABowmer on August 21, 2024

Using upscope with Hubspot

What are the possibilities of embedding Upscope screensharing requests into the live chat? Is there somebody with experience with using upscope & hubspot live chat. Cant seem to find any experiences on it.

Reply Chat Conversations Developer How-To Integrations Professional Social Tools Tickets Workaround

1 upvote

1 Reply

kennedyp

Community Manager

August 21, 2024 18:10

Hi @ABowmer ! Welcome to the Community-- happy to have you here 😊 I did some digging as well and couldn't find any integrations between U...read more

Solved

WFMike on March 11, 2024

Creating an (automated) conversation after a chatbot-interaction but not the Hubspot chatbot

Hello, After people talk to my chatbot on my website, the data gets sent to Hubspot. But I would also like to open a conversation with the right user information. Is there a way to do this, maybe in the automation section? I've tried to find a wa read more

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0 upvote

6 Replies

Accepted solution

RatulRahman

Contributor | Gold Partner

March 13, 2024 10:05

HubSpot is limited in this way, unfortunately. To stop responding to the wrong email, you can set up redirections. It seems difficult but unfortunat...read more

Solved

ssingh771 on January 24, 2024

Issues on sponsors carousel module

Hi, I am facing an issue with the sponsors' carousel module, as I have overridden the module in my child meiply theme but it shows an error and cannot let me publish this page. It shows an error in layout disables the "publish page" button and shows read more

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0 upvote

3 Replies

Accepted solution

TomM2

Thought Leader | Platinum Partner

January 25, 2024 07:27

Hey @ssingh771 I don't believe the sponsors carosel is a default HubSpot module, did you download it from the marketplace? If you did I'd recomend ...read more

Solved

ssingh771 on January 24, 2024

ReCaptcha not displayed as expected

Hi, I am facing one issue I have created the contact form and added the captcha to it. In the backend, it shows the captcha checkboxes and all. But in the front end, it shows only this, I cannot able to submit the form. Please read more

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0 upvote

5 Replies

Accepted solution

TomM2

Thought Leader | Platinum Partner

January 24, 2024 09:57

Hey @ssingh771 looks like there's custom styling in your child.css stylesheet setting the legal consent checkboxes to not display:

MPenn6 on December 22, 2023

Live Chat popup takes over cursor

When the HubSpot live chat pops up, it forces the user's cursor to drop into the chat input. So if a user is currently typing in a search input when live chat appears, they are unkowningly switched to typing inside of the chat bot. Super frustrating read more

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1 upvote

1 Reply

tverdokhlib1

Top Contributor | Partner

December 22, 2023 14:11

@MPenn6 Perhaps, it's a bug. Did you try to re-install the chat (turn off and turn on or simply add a new one)?

Solved

KJain92 on August 10, 2023

Personalized welcome message

Hi, I was looking for a feature that enables me to create a personalized welcome message in hubspot live chat. For eg: "Hi Kevin, how can I help you today" when the user logs into my external platform. How to achieve it.

Reply Developer

2 upvotes

2 Replies

Accepted solution

danmoyle

Most Valuable Member | Elite Partner

August 10, 2023 09:26

@KJain92 if the user is known in the CRM and is cookied, this is possible. Here's a thread with a similar question and the answer from @jolle ....read more

theferrett on June 02, 2022

Sending An Email From A Ticket?

So we have an app where the customer places an order, and then we have to have several (usually canned) followup emails with the customer to discuss customization of the order. What we want is the ability to send these canned emails out from t read more

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3 upvotes

1 Reply

JenWeiss

HubSpot Employee

June 03, 2022 06:50

Hi @theferrett , Thank you so much for reaching out to us! I would like to tag some of our experts in this @louischausse , @HubDoPete , a...read more

Solved

CGoodwinOlsen on January 06, 2022

How to search old ticket IDs for a merged ticket?

When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic read more