Tickets & Conversations

Filter by
  • All labels
  • Academy
  • Admin
  • ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • SNA
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • TOS
  • video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
  • All
  • Solved
  • Unsolved
  • No Replies Yet
WFMike on March 11, 2024
Hello, After people talk to my chatbot on my website, the data gets sent to Hubspot. But I would also like to open a conversation with the right user information. Is there a way to do this, maybe in the automation section? I've tried to find a wa read more
0 upvote
6 Replies
Accepted Solution
Contributor | Partner
March 13, 2024 10:05
HubSpot is limited in this way, unfortunately. To stop responding to the wrong email, you can set up redirections. It seems difficult but more
ssingh771 on January 24, 2024
Hi, I am facing an issue with the sponsors' carousel module, as I have overridden the module in my child meiply theme but it shows an error and cannot let me publish this page. It shows an error in layout disables the "publish page" button and shows read more
0 upvote
3 Replies
Accepted Solution
Key Advisor | Partner
January 25, 2024 07:27
Hey @ssingh771 I don't believe the sponsors carosel is a default HubSpot module, did you download it from the marketplace? If you did I'd recomend more
ssingh771 on January 24, 2024
Hi, I am facing one issue I have created the contact form and added the captcha to it. In the backend, it shows the captcha checkboxes and all. But in the front end, it shows only this, I cannot able to submit the form. Please read more
0 upvote
5 Replies
Accepted Solution
Key Advisor | Partner
January 24, 2024 09:57
Hey @ssingh771 looks like there's custom styling in your child.css stylesheet setting the legal consent checkboxes to not display:
MPenn6 on December 22, 2023
When the HubSpot live chat pops up, it forces the user's cursor to drop into the chat input. So if a user is currently typing in a search input when live chat appears, they are unkowningly switched to typing inside of the chat bot. Super frustrating read more
1 upvote
1 Reply
Top Contributor | Partner
December 22, 2023 14:11
@MPenn6 Perhaps, it's a bug. Did you try to re-install the chat (turn off and turn on or simply add a new one)?
KJain92 on August 10, 2023
Hi, I was looking for a feature that enables me to create a personalized welcome message in hubspot live chat. For eg: "Hi Kevin, how can I help you today" when the user logs into my external platform. How to achieve it.
2 Replies
Accepted Solution
Most Valuable Member | Elite Partner
August 10, 2023 09:26
@KJain92 if the user is known in the CRM and is cookied, this is possible. Here's a thread with a similar question and the answer from @jolle more
theferrett on June 02, 2022
So we have an app where the customer places an order, and then we have to have several (usually canned) followup emails with the customer to discuss customization of the order. What we want is the ability to send these canned emails out from t read more
1 Reply
HubSpot Employee
June 03, 2022 06:50
Hi @theferrett , Thank you so much for reaching out to us! I would like to tag some of our experts in this @louischausse , @HubDoPete , more
CGoodwinOlsen on January 06, 2022
When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic read more
Accepted Solution
Hall of Famer | Partner
January 06, 2022 07:27
Hi @CGoodwinOlsen , That would have to be manual, unfortunately. If you don't mind your tasks section cluttering up, you could create a more
CGoodwinOlsen on December 20, 2021
We need to integrate HubSpot Service Hub to Jira, but we use Jira Server (not Cloud), so the HubSpot-built integration in Marketplace isn't compatible. How have others enabled the same functionality in an integration between HubSpot and Jira Ser read more
Community Manager
December 21, 2021 08:36
Hi @CGoodwinOlsen , Thanks for reaching out! It would be possible to create a custom integration to sync data between HubSpot and your more
VKahn on December 07, 2021
To create better, and more useful tickets in hubspots ticketing system. A Date+Time+Timezone picker would be useful for many different ticket types as a ticket property. Date Picker alone is very vague.
0 upvote
1 Reply
HubSpot Employee
December 07, 2021 15:01
Hi @VKahn , Thank you for reaching out to us! I completely understand the value if we were to have it reflect, date+ time + time more
RCandianoSUW on October 05, 2021
I'm looking to see if there is some way to add fields to the Subject Line when one of my reps respond to a new ticket. Other systems we have worked with have this functionality and it greatly helps our customers track open tickets. Is there any read more
December 17, 2021 11:29
This has been posted to the community before: more
VladOnishchenko on April 02, 2021
Hello team! We created Blog with a custom Blog Article template and several Blog posts. In the Blog Article template we use related_blog_posts in this way {% related_blog_posts, no_wrapper=True, limit=21 %} with limit value more than defau read more
0 upvote
4 Replies
Recognized Expert | Elite Partner
April 16, 2021 11:28
Hey @VladOnishchenko 1. The related blog post function scores blog posts on their relation to the current post/page. If a post is more
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.