We are exploring setting up a customer portal in Service Hub and want to know if it is possible to display customer objects to customer's through the customer portal?

My company uses a specific format for ticket names and I am trying to get the tickets created by a website form to follow the same format. Currently, the format will use an industry initial, pipeline initial::customer number::date. Of course the cus read more

Good afternoon, First, I'm new to the community, so if this is the wrong place, apologies. I'm trying to set up all my database and I have a few questions. Due to my business model, I need to create new objects (custom objects) and I read more

We have a custom object that provides key information about our customer sites - a valuable data set for Support operating through Chat and Support Inbox. To that end, we have Company and Contact being associated with a Conversation (and automat read more

When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic read more

I'm looking to see if there is some way to add fields to the Subject Line when one of my reps respond to a new ticket. Other systems we have worked with have this functionality and it greatly helps our customers track open tickets. Is there any read more

Help, We are investigating Hubspot for our Warranty Service people. One of the thing badly needed is a customer field to hold various pictures related to the warranty request. i just tried to add a field like this and the only thing available is wh read more