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TonyCC on June 22, 2022
We have a custom object that provides key information about our customer sites - a valuable data set for Support operating through Chat and Support Inbox. To that end, we have Company and Contact being associated with a Conversation (and automat read more
Participant
June 27, 2022 08:54
Thanks for the attempt. Hopefully someone else has an idea.
Solved
CGoodwinOlsen on January 06, 2022
When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic read more
Accepted Solution
Hall of Famer | Partner
January 06, 2022 04:27
Hi @CGoodwinOlsen , That would have to be manual, unfortunately. If you don't mind your tasks section cluttering up, you could create a ...read more
RCandianoSUW on October 05, 2021
I'm looking to see if there is some way to add fields to the Subject Line when one of my reps respond to a new ticket. Other systems we have worked with have this functionality and it greatly helps our customers track open tickets. Is there any read more
Participant
December 17, 2021 08:29
This has been posted to the community before: https://community.hubspot.com/t5/HubSpot-Ideas/Enable-Ticket-ID-to-display-in-subject-line-of-all-em...read more
Solved
SLink on January 13, 2021
Help, We are investigating Hubspot for our Warranty Service people. One of the thing badly needed is a customer field to hold various pictures related to the warranty request. i just tried to add a field like this and the only thing available is wh read more
1 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
January 13, 2021 22:06
Hi @SLink , You can add files to all types of records in HubSpot, I've recorded my screen to demo. (I skipped the file selection on my PC in t...read more
pratikharshad on October 19, 2020
I have created Custom Objects. That object is needed to associate with Contacts and Companies via import. Duplicate Companies records are created while Import. If anyone has a solution then please answer. Thanks
0 upvote
1 Reply
Community Manager
October 20, 2020 02:23
Hi @pratikharshad Thank you for reaching out, and welcome to the Community! I understand that records from the HubSpot Company Object ...read more
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