Hi, we are an agency that tries to make it easy for our clients to reach out to us so giving them a phone number they can send texts to is part of what we do. We are currently using a Google Voice number, but we want to know if there is any way to Leer más

My company uses the chatbot from Hubspot in order to help customers get answers to their questions. We made chatflows to answer many questions, but some questions are redirected to the livechat with a employee, because the chatbot couldnt answer the Leer más

I have a client wanting to review leads per team member. We can capture volume, but are interested to break it down further to see how the conversation was assigned, ex: auto-rotate, assigned from bot, self-assigned, team member assigned. Anyone Leer más

Hi All, We use templates to initialise conversations with our clients. Some clients require different information so we created multiple templates to accommodate this. Is there a way to link this template to certain NSIDs or clients? Ju Leer más

it would be good to have the possibility to create a chat flow for WhatsApp. For Service, it would be important to omnichannel concept, because today it is necessary one addon to automate initiate conversation

Hello Community, I would like to know how I can automate my Messenger conversations, we currently have 300 inboxes. Do you know of any tool to avoid manually doing the bot conversation one by one? I appreciate your help Thank you! -Rebeca

Our company provides antiphishing service. And usual flow is client report to us->we report to authorities. How I can achieve email adresses from CC / To being added as contact / company association for ticket? PS I actually found several Leer más

Hello, I have a problem with tickets open time. For example: Sometimes clients ask different questions in different time period but they do not write a new email. They just replies in last conversation with different question. This be Leer más

Problem: When viewing tasks, there is no option to filter the associated companies State or Region. This has been requested multiple times over the years with no response from HubSpot. 01/21 Request - No Response 03/21 Request - No Respons Leer más

The update of the person in charge for a ticket is NOT reflected to the related conversation. So I have to set each of the person in charge for a ticket and conversation separately. Question Is there any way to set the person in charge automati Leer más

We use the tickets and conversations inbox for managing customer support tickets. The end user emails to one of our associated customer emails that is customer specific. We have about 30 email addresses that an end users could send emails to us righ Leer más

Hello! I apologize if this is in the wrong board; I didn't see one for the Conversations > Inbox area of HS. My team's website uses a self-coded HTML form for a few different things & our HubSpot inbox is not reflecting what every Leer más