it would be good to have the possibility to create a chat flow for WhatsApp. For Service, it would be important to omnichannel concept, because today it is necessary one addon to automate initiate conversation
Hi @DouglasAlbuqq ,
This is unfortunately not possible at this stage. However, other users have requested this before: https://community.hubs...read more
Hello Community, I would like to know how I can automate my Messenger conversations, we currently have 300 inboxes. Do you know of any tool to avoid manually doing the bot conversation one by one? I appreciate your help Thank you! -Rebeca
Our company provides antiphishing service. And usual flow is client report to us->we report to authorities. How I can achieve email adresses from CC / To being added as contact / company association for ticket? PS I actually found several read more
> is that a shared inbox conversation in HubSpot? Yes, this one, where I provide HubSpot access to non-personal gmail and choose it as Inbox ...read more
Hello, I have a problem with tickets open time. For example: Sometimes clients ask different questions in different time period but they do not write a new email. They just replies in last conversation with different question. This be read more
Problem: When viewing tasks, there is no option to filter the associated companies State or Region. This has been requested multiple times over the years with no response from HubSpot. 01/21 Request - No Response 03/21 Request - No Respons read more
Hi @JBailey6 while I can't speak to why there hasn't been an update from HubSpot on the previous idea requests, one thing I've learned about the co...read more
The update of the person in charge for a ticket is NOT reflected to the related conversation. So I have to set each of the person in charge for a ticket and conversation separately. Question Is there any way to set the person in charge automati read more
We use the tickets and conversations inbox for managing customer support tickets. The end user emails to one of our associated customer emails that is customer specific. We have about 30 email addresses that an end users could send emails to us righ read more
Hi @AudreyU , I hope that you are well! Thank you for your valuable feedback @AudreyU ! This means a lot to us! For new feature suggestions, ...read more
Hello! I apologize if this is in the wrong board; I didn't see one for the Conversations > Inbox area of HS. My team's website uses a self-coded HTML form for a few different things & our HubSpot inbox is not reflecting what every read more
Hey @RHemstreet I'm surprised Outlook is rendering those number inputs and checkboxes to be honest, there would be no way in outlook to have these ...read more
Hello, I have a problem here. I've created an email alias for the email HubSpot provides for support. Sending an email to this alias is supposed to open a conversation in HubSpot and consequently a ticket. I've read in several articles that HubSpot read more
@SClara I'm happy to help further if the posts shared by @BérangèreL don't answer your question.
As long as you have the email configured a...read more
Hi, As tickets come in we may exerpeince a back-log causing us to fall behind out SLA we have created an automated reply to inform a customer/member that we have recieved their ticket and we will reply and we ask in that auto reply for them to a read more
Hi, I had to disable the auto spamming of out of offices that occurs when we forward a ticket to a internal staff members so that we are aware when they are out of office. Frustratingly although we now receive the automated reply instead of i read more
Hi @LouMussington there isn't an OOO feature in HubSpot that I'm aware of, it might be worth adding to the Ideas discussion for the product team ...read more
Intercom has a feature in their chatflow builder that sends an automated response to a user only after they've typed a question. I don't see the ability to do that in hubspot chatflows, is there anyway to make this happen?
FYI for those interested. Myself and @SOgunleye met on a call to go through her chatbot issue and discovered that because she was using two 'Send a...read more