Hello Since the conversation view changed to the Help Desk environment (which is very good), we can't edit the contacts directly in the right sidebar, as before (now it's a card type thing). It was very useful, especially for instance to upl read more

As a workaround to a known issue with HubSpot's email "reply-to" functionality , we are trying to configure a private app API to create a support ticket submission directly from our software's support page. For the most part, it works as expected: read more

Hello, I'm trying to set up an auto reply to tickets. If a ticket/email is sent to us, I'd like it to auto reply something like Thanks for reaching out, we will get back to you in X business hours and include the associated ticket number. I found read more

Hi, I am about to migrate one of our shared email channels over to the Help Desk, but I was wondering if it was possible to migrate back to the Conversations inbox. The team is just getting used to the Conversations inbox, and I hope a move to the read more

Is there a way to create a view of conversations NOT associated with a ticket?

Hello, We've recently integrated chat to our website, but for some reason - I'm not receiving notifcations to my mobile phone. I have used this HubSpot feature before, and I'd receive a notification on my mobile from Slack (We've not integra read more

What are the possibilities of embedding Upscope screensharing requests into the live chat? Is there somebody with experience with using upscope & hubspot live chat. Cant seem to find any experiences on it.

Does anyone have any suggestions for how to make certain fields required before closing a ticket? For example, if I want to make my team pick client temperature and a ticket category before the ticket is closed. I want to be able to look at the data read more

Does anyone have any suggestions for an AI tool or integration that can read the tone of incoming Help Desk emails and assign a label to them? For example, can tell us if the tone is angry, happy, neutral, etc. based off of phrases that are present read more

Hello there, We have created a system within hubspot whereby all conversations that come into one of our inboxes is created into a ticket via a workflow. This is to help us keep track of our referrals. However, what is happening is the refe read more

Hello. I am trying to delete my Support pipeline because it is no longer needed. We have transitioned fully into Help Desk, but when I go to delete teh Support pipeline it is attached to something in Inboxes. The only thing connected in Inboxes is t read more

It would be really useful to have a way to enable/disable notificaciones por specific inboxes. For example: a user has access to two different inboxes: marketing and support. But they only want to receive notifications from the support inbox, be read more