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Solved
DouglasAlbuqq on March 26, 2024
it would be good to have the possibility to create a chat flow for WhatsApp. For Service, it would be important to omnichannel concept, because today it is necessary one addon to automate initiate conversation
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 26, 2024 09:20
Hi @DouglasAlbuqq , This is unfortunately not possible at this stage. However, other users have requested this before: https://community.hubs...read more
hogaresunion1 on March 14, 2024
Hello Community, I would like to know how I can automate my Messenger conversations, we currently have 300 inboxes. Do you know of any tool to avoid manually doing the bot conversation one by one? I appreciate your help Thank you! -Rebeca
0 upvote
3 Replies
Member
March 24, 2024 12:52
You are welcome!
AndreyBug on March 11, 2024
Our company provides antiphishing service. And usual flow is client report to us->we report to authorities. How I can achieve email adresses from CC / To being added as contact / company association for ticket? PS I actually found several read more
0 upvote
2 Replies
Participant
March 12, 2024 06:19
> is that a shared inbox conversation in HubSpot? Yes, this one, where I provide HubSpot access to non-personal gmail and choose it as Inbox ...read more
Solved
Matas on February 23, 2024
Hello, I have a problem with tickets open time. For example: Sometimes clients ask different questions in different time period but they do not write a new email. They just replies in last conversation with different question. This be read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
February 23, 2024 05:08
Hi @Matas , There is no way to automatically detect or prevent this, unfortunately, at least not in a sufficiently consistent manner. He...read more
Solved
JBailey6 on February 22, 2024
Problem: When viewing tasks, there is no option to filter the associated companies State or Region. This has been requested multiple times over the years with no response from HubSpot. 01/21 Request - No Response 03/21 Request - No Respons read more
Accepted Solution
Most Valuable Member | Diamond Partner
February 22, 2024 19:29
Hi @JBailey6 while I can't speak to why there hasn't been an update from HubSpot on the previous idea requests, one thing I've learned about the co...read more
egami on February 01, 2024
The update of the person in charge for a ticket is NOT reflected to the related conversation. So I have to set each of the person in charge for a ticket and conversation separately. Question Is there any way to set the person in charge automati read more
1 upvote
1 Reply
Community Manager
February 02, 2024 15:16
Hey @egami , thank you for posting in our Community! I would recommend automating your tickets. In the left sidebar menu, go to Ob...read more
AudreyU on January 30, 2024
We use the tickets and conversations inbox for managing customer support tickets. The end user emails to one of our associated customer emails that is customer specific. We have about 30 email addresses that an end users could send emails to us righ read more
Community Manager
January 31, 2024 05:03
Hi @AudreyU , I hope that you are well! Thank you for your valuable feedback @AudreyU ! This means a lot to us! For new feature suggestions, ...read more
Solved
RHemstreet on January 23, 2024
Hello! I apologize if this is in the wrong board; I didn't see one for the Conversations > Inbox area of HS. My team's website uses a self-coded HTML form for a few different things & our HubSpot inbox is not reflecting what every read more
0 upvote
3 Replies
Accepted Solution
Key Advisor | Partner
January 25, 2024 08:14
Hey @RHemstreet I'm surprised Outlook is rendering those number inputs and checkboxes to be honest, there would be no way in outlook to have these ...read more
SClara on January 11, 2024
Hello, I have a problem here. I've created an email alias for the email HubSpot provides for support. Sending an email to this alias is supposed to open a conversation in HubSpot and consequently a ticket. I've read in several articles that HubSpot read more
0 upvote
2 Replies
Most Valuable Member | Diamond Partner
January 12, 2024 09:31
@SClara I'm happy to help further if the posts shared by @BérangèreL don't answer your question. As long as you have the email configured a...read more
LouMussington on December 18, 2023
Hi, As tickets come in we may exerpeince a back-log causing us to fall behind out SLA we have created an automated reply to inform a customer/member that we have recieved their ticket and we will reply and we ask in that auto reply for them to a read more
0 upvote
4 Replies
Participant
January 25, 2024 09:42
Hi Pam, Can you direct me to where this has been done previously or an knowledge base that may help me get started?
Solved
LouMussington on December 18, 2023
Hi, I had to disable the auto spamming of out of offices that occurs when we forward a ticket to a internal staff members so that we are aware when they are out of office. Frustratingly although we now receive the automated reply instead of i read more
0 upvote
5 Replies
Accepted Solution
Most Valuable Member | Diamond Partner
January 18, 2024 14:31
Hi @LouMussington there isn't an OOO feature in HubSpot that I'm aware of, it might be worth adding to the Ideas discussion for the product team ...read more
Solved
SOgunleye on December 04, 2023
Intercom has a feature in their chatflow builder that sends an automated response to a user only after they've typed a question. I don't see the ability to do that in hubspot chatflows, is there anyway to make this happen?
0 upvote
3 Replies
Accepted Solution
Guide | Platinum Partner
December 07, 2023 07:53
FYI for those interested. Myself and @SOgunleye met on a call to go through her chatbot issue and discovered that because she was using two 'Send a...read more
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