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Solved
TNicholson5 on May 14, 2024
Our fulfillment service sends us automated emails based on the delivery status of our products. At this time, I have an automation to auto-format a consistent ticket based on the step in the delivery process. However, since these emails are coming read more
Accepted Solution
Participant
May 15, 2024 13:17
It's hard to suggest anything more without seeing your full journey from initial ticketing to sending information to fulfillment and receiving confir...read more
Solved
SDunbar5 on May 07, 2024
Hi Hubspot Community, I'm looking for an LLM chatbot that can integrate with Hubspot's Conversations and Tickets. Ideally, the LLM would read all the incoming chat and email conversations and learn from the responses. This would differ from Hubs read more
Accepted Solution
Community Manager
May 08, 2024 05:53
Hi @SDunbar5 , Thanks for reaching out to the Community! Currently, in terms of AI capabilities, we do have Content Assistant and cha...read more
Bob2245 on May 06, 2024
So I posted this in Ideas too , but just wondering if anyone here has found a solution? I don't think it's possible, but maybe I'm missing something: So, Help Desk looks like a nice refresh of the Service Hub general workflow, but it actually c read more
0 upvote
2 Replies
Top Contributor | Platinum Partner
May 06, 2024 14:18
Unfortunately not, it's not the SLA I need to set, it's the working hours. Imagine the same dropdown, but for where it says Working Hours, abov...read more
Solved
Litteratus on April 18, 2024
Hi, we are an agency that tries to make it easy for our clients to reach out to us so giving them a phone number they can send texts to is part of what we do. We are currently using a Google Voice number, but we want to know if there is any way to read more
1 upvote
2 Replies
Accepted Solution
Participant
April 19, 2024 12:01
Thank you for your response and help, Diana. I checked out the Sakari link you sent. It looks like it does what we are currently doing with Google Vo...read more
Solved
MeesvP on April 18, 2024
My company uses the chatbot from Hubspot in order to help customers get answers to their questions. We made chatflows to answer many questions, but some questions are redirected to the livechat with a employee, because the chatbot couldnt answer the read more
0 upvote
2 Replies
Accepted Solution
Recognized Expert | Platinum Partner
April 18, 2024 11:16
Hi @MeesvP , From my understanding, it will not use the information that your website visitors provide to chat for its own LLM. This chatbot ...read more
CSic on April 17, 2024
I have a client wanting to review leads per team member. We can capture volume, but are interested to break it down further to see how the conversation was assigned, ex: auto-rotate, assigned from bot, self-assigned, team member assigned. Anyone read more
Contributor
April 18, 2024 02:03
Hi @CSic , I think we can see the deatails of Contact Owner by going to all contact properties and see details but creating a proper report for th...read more
Solved
KNguyen0 on April 10, 2024
Hi All, We use templates to initialise conversations with our clients. Some clients require different information so we created multiple templates to accommodate this. Is there a way to link this template to certain NSIDs or clients? Ju read more
0 upvote
11 Replies
Accepted Solution
Top Contributor
April 30, 2024 14:29
Hi Ky, Did you create a contact to ticket association? Verify the association was made between those two objects and you should see...read more
Solved
DouglasAlbuqq on March 26, 2024
it would be good to have the possibility to create a chat flow for WhatsApp. For Service, it would be important to omnichannel concept, because today it is necessary one addon to automate initiate conversation
1 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
March 26, 2024 09:20
Hi @DouglasAlbuqq , This is unfortunately not possible at this stage. However, other users have requested this before: https://community.hubs...read more
hogaresunion1 on March 14, 2024
Hello Community, I would like to know how I can automate my Messenger conversations, we currently have 300 inboxes. Do you know of any tool to avoid manually doing the bot conversation one by one? I appreciate your help Thank you! -Rebeca
0 upvote
3 Replies
Participant
March 24, 2024 12:52
You are welcome!
AndreyBug on March 11, 2024
Our company provides antiphishing service. And usual flow is client report to us->we report to authorities. How I can achieve email adresses from CC / To being added as contact / company association for ticket? PS I actually found several read more
0 upvote
3 Replies
Community Manager
May 03, 2024 08:12
Hi @AndreyBug , Thank you for the information and your patience! If you'd like to associate an email to a ticket via API, you can use the Engage...read more
Solved
Matas on February 23, 2024
Hello, I have a problem with tickets open time. For example: Sometimes clients ask different questions in different time period but they do not write a new email. They just replies in last conversation with different question. This be read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
February 23, 2024 05:08
Hi @Matas , There is no way to automatically detect or prevent this, unfortunately, at least not in a sufficiently consistent manner. He...read more
Solved
JBailey6 on February 22, 2024
Problem: When viewing tasks, there is no option to filter the associated companies State or Region. This has been requested multiple times over the years with no response from HubSpot. 01/21 Request - No Response 03/21 Request - No Respons read more
Accepted Solution
Most Valuable Member | Elite Partner
February 22, 2024 19:29
Hi @JBailey6 while I can't speak to why there hasn't been an update from HubSpot on the previous idea requests, one thing I've learned about the co...read more
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