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FSaulier on September 28, 2022
Hello Hubspot team! In our conversations inbox, we usually reply all to the last email of a conversation. But in some special case, we would like to answer not to the last but a previous one. This is not possible, the only option on previous em read more
1 upvote
2 Replies
Member
September 29, 2022 04:45
Thank you Jolle! But this is painfull to do it every time, especially if there are several recipients. Moreover, if you remove the "out of office" re...read more
rchauhan3 on September 24, 2022
Hello Team, There is some trouble I'm facing after reconnecting the organization's mail on Hubspot. 1. The emails are being automatically created on Hubspot: I wanted to make a contact but it was already created and no one from our organization did read more
0 upvote
1 Reply
Community Manager
September 26, 2022 03:34
Hi @rchauhan3 , Thank you for reaching out to the Community! Just to confirm, have you connected your email to the Conversations inbox i...read more
fillipetech on September 17, 2022
Hi people! How can i disable the option "Show more" at the end of messages at inbox and load full messages everytime. Thanks.
0 upvote
1 Reply
Community Manager
September 19, 2022 14:22
Hello @fillipetech , thank you for posting in our Community! Currently, there is not an option to disable the "Show more" in conversations. I w...read more
JHoyos on September 10, 2022
Today in the Service Hub, you assign conversations to an Inbox, and you assign the ticket creation via a form. But a conversation does not allow you to assign the ticket to the proper time using workflows based on the ticket creation criteria. W read more
Top Contributor | Diamond Partner
September 11, 2022 05:11
Hi @JHoyos Yes, this is possible with workflow but you need a Service Hub professional and you can assign and create a workflow based on contact ...read more
Koen on August 31, 2022
For some reason the subjects no longer show on top of the email. According to Hubspot this is a new feature, which is mind boggling to me. The only way to see the subject now is to click on the little 'carrot' that opens a dropdown. The purpose of read more
0 upvote
1 Reply
Recognized Expert | Partner
August 31, 2022 17:29
Hi @Koen I have found this particularly frustrating in the conversation inbox, especially since our form submission subject lines default to "Form ...read more
Jnix284 on August 20, 2022
I'm a big fan of including images in my ticket responses because it helps add clarity to the words and makes it easier for customers to connect the dots. Most of the time I use a screenshot tool to capture the image I need and paste it directl read more
Recognized Expert | Partner
August 21, 2022 17:49
Hi @MMartain thanks for the information about connecting inbox, my inbox is already connected, I was really just looking to start a conversation ab...read more
MelParry on August 18, 2022
Hi Everyone, I currently have the option to use the Original Sender as the contact for a ticket when an email is forwarded in. My question is, how can I set it up so both the original sender AND the forwarder are included? We have quite a read more
0 upvote
4 Replies
Participant
September 13, 2022 07:09
The person who forwarded the email is the sales person we want also added to the ticket.
Paysteady on July 29, 2022
We do not use the "automatically assign tickets" feature in Hubspot. Instead, conversations are manually assigned to agents after a message comes to our shared inbox. However, once a conversation is assigned, it remains assigned without any (or any read more
Contributor
August 02, 2022 05:18
We do not. We typically stick to the "out of the box" workflow functionality. It seems bizarre that this is not a standard function as part of the SL...read more
alunardi on July 26, 2022
Hi, We just migrated our support system from Freshdesk to HubSpot. In freshdesk we managed to add emails to our inboxes and if a user receive an email, it would automatically assign the ownership to him. In HubSpot it is a bit different, y read more
0 upvote
1 Reply
Community Manager
July 27, 2022 02:48
Hi @alunardi Thank you for reaching out With a paid Service or Sales Hub seat, you could set up automatic routing rules : - for i...read more
Solved
MelParry on July 19, 2022
We currently do not use the Chat functionality. We do, however, use the Conversations (created by customer distros put into HubSpot) that then auto-create tickets. There needs to be an option to use the "Away" status that Chat has for Conversat read more
0 upvote
1 Reply
Accepted Solution
Community Manager
July 19, 2022 10:46
Hi @MelParry , Thank you for reaching out; that is a great suggestion and I appreciate you explaining how it would help you out. Currently, o...read more
Solved
LH_CC on July 14, 2022
Hi there, we are facing some issues with the connection of external e-mail channels through Microsoft exchange. Our goal is to track all of our customer service inquiries as new tickets in the service hub. As per instructions, we added custom e read more
0 upvote
1 Reply
Accepted Solution
Member
July 15, 2022 08:04
I found the solution. The problem was actually, that the user support messages where sent from a noreply@ address to our service@ address. By adding ...read more
OscarRomero on July 05, 2022
Hello community! I'm creating a chatbot and by collecting the information I need to make sure that the contact's postal number doesn't contain a "SPACE" in between the numbers. So I created this If/else that says: If visitor´s response --> read more
0 upvote
1 Reply
HubSpot Moderator
July 07, 2022 08:25
Hey there! Unfortunately, you are on to the right idea, this is not going to be possible within a chatflow. In order to format this data, you a...read more
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