The Problem: When the AI Customer Agent asks "Did I answer your question?" and someone respond with a "thumbs down", it will provide two options; Transfer or That's all I've had immediate feedback from customers that this language i read more

Hi team , i have created my website using a theme from hubspot. though i have completed all the steps , the website still not accessible by a thirdparty by myself by typing the domain name. can you explain the reason and how i can resolve this.

Hello, as VoIP-Phone-Provider we are using Placetel together with Phonemondo as API to Hubspot. Currently we are trying to better work with missed calls. All Calls, successfull and missed cals are getting inserted into the right contact/compan read more

We are a SaaS company in the gastronomy industry, and for us, maintaining a personal touch in customer communication is essential. While we appreciate HubSpot’s WhatsApp integration, it lacks key native features that make conversations more enga read more

In live chat (hubspot service hub), when a reply is waiting from customer side , can the ticket status be changed automatically to client- follow up ticket status i know by default hubspot wont allow me as this is a manual step to be done by agent read more

In the customer portal, we respond from a Customer Care HubSpot account where the first name of the account is Customer and the last name is Care. So when we respond to a customer's message from the customer portal in the Help Desk, the response nam read more

Hi there, My team has a mailbox, "support@domain.com". Sometimes, team members receive tickets in their personal mailbox, such as "john@domain.com". If that happens, we move them manually in Outlook over to the support mailbox. Usually, HubS read more

The Ticket Owner and the associated Conversation Assignee are not synchronized. When the Ticket Owner is updated directly within the ticket, the change does not reflect in the inbox. Is there a solution for this?

Hi all, I have questions regarding SLA: 1. How to pause SLA for escalated tickets. 2. If tickets are reopening, how to change the SLA if Hubspot is counting the SLA of first response from the date the original ticket was created. 3. How to co read more

We have an email address that customers can use to create tickets. When they email the address directly, it sets the customer as the primary contact for the ticket. But, when the customer forwards an email to the address it's using the email of the read more

We have started using "Help Desk" workspace and are creating TICKETS in Help Desk via workflows, which are associated with a COMPANY, CONTACT, and a CUSTOM OBJECT that we call ONBOARDING. This is to assist customers with their onboarding process. read more

I'm trying to send a whatsapp template from a conversation base workflow. Which would make sense right, new whatsapp message coming in, send template. However in the Communications panel there's no "Send whatsapp message" option it's only slack or read more