Our company provides antiphishing service. And usual flow is client report to us->we report to authorities. How I can achieve email adresses from CC / To being added as contact / company association for ticket? PS I actually found several read more
> is that a shared inbox conversation in HubSpot? Yes, this one, where I provide HubSpot access to non-personal gmail and choose it as Inbox ...read more
Hi there, Struggling to get this to work, so I'm hoping someone can assist. Basically, we are using a 3rd party integration to send out WhatsApp notifications (Wati if you are familiar). These notifications can only be triggered on contact w read more
Hi @Nathanhobbs , If I understand your suggestion correctly, you are asking if you create a ticket workflow to do the enrollment and then send ...read more
Hi, I want to mutually synchronize the Mobile Phone Number and Phone Number fields. For example; 1- If you have Mobile Phone Number but no Phone Number, copy Mobile Phone Number to Phone Number. 2- If there is a Phone Number but no Mobile Pho read more
Hi @pythonogren ,
This requires a Professional subscription and two workflows. These would be set up quite easily: https://knowledge.hubspot....read more
We are not currently using HubSpot to manage support tickets. But are really wanting to consolidate resources into one platform (HubSpot). Our SaaS organization has multiple business lines; we categorize our customers to the city they are in (i.e. read more
Hi @CMoravec , I think the answer to this will depend on how similar the stages and processes would be for solving the tickets between differen...read more
I'm having some trouble uploading my client list. I've organized, and omitted as needed, my fields and made it to step three before it stopped working. For whatever reason, it will not allow me to submit at the final step. There are no field errors read more
Hi @YPCCPetCare ,
This looks like it's the import process as part of the initial setup. Can you skip it and try going through the regular impo...read more
Good afternoon, First, I'm new to the community, so if this is the wrong place, apologies. I'm trying to set up all my database and I have a few questions. Due to my business model, I need to create new objects (custom objects) and I read more
Description: Right now, I download desired contact data from my hubspot account and then my client uploads it daily to his hubspot account. I am looking for a way to automate this process. Goal: To automate the sending of particular contact data to read more
Hello there, In order to allow contacts to know their ticketID we've created an automatic marketing e-mail which uses the ticketID and sends that to the contact (normal ticketing-system function). However, whenever a contact replies to said e-ma read more
Hello @KSieverts , thank you for posting in our Community!
I was able to find a similar idea in our ideas forum here. I would recommend to pleas...read more
We are using the Chat Bot to submit support tickets, while this works most of the time we are finding that in some cases a ticket is submitted with the wrong contact email attached. For instance, User X submits a ticket from the chatbot, but U read more
Hi Community and Experts, I am trying to create a workflow that can manage my contact's appointments and send automated notification at various stages, e.g. (1 day after appointment date has been updated/uploaded on Hubspot, 1 day before appoint read more
Sometimes I need to email a specific contact and associate that email with a help ticket in order to resolve the problem and keep my team informed. I've been able to do this successfully with the expection of the fact that the reply emails from the read more
@AWoodford I would recommend adding this to the ideas forum in the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas ...read more