Hello, I'm trying to set up an auto reply to tickets. If a ticket/email is sent to us, I'd like it to auto reply something like Thanks for reaching out, we will get back to you in X business hours and include the associated ticket number. I found read more

Does anyone know of a way to automatically add contacts associated with tickets to a static list? In workflows, I haven't found an association between tickets and contacts.

Hi, Is there a way to view only active contacts for the ticket company when creating a ticket / editing a ticket? Currently I get every single CRM contact to choose from when I want to add a contact into a ticket. As you can imagine, bit painfu read more

Our fulfillment service sends us automated emails based on the delivery status of our products. At this time, I have an automation to auto-format a consistent ticket based on the step in the delivery process. However, since these emails are coming read more

Hi All, We recently received a mail from a client that his email had been hacked and that he had sent phishing emails. We want to be able to create custom labels for companies/contacts so that my colleagues can easily see that this contact is fl read more

Due to the nature of our business, we can only interact with "authorized contacts" at our client businesses. We have run into issues where a non-authorized contact was either included on an email chain or emailed our support mailbox directly. This r read more

Our company provides antiphishing service. And usual flow is client report to us->we report to authorities. How I can achieve email adresses from CC / To being added as contact / company association for ticket? PS I actually found several read more

Hi there, Struggling to get this to work, so I'm hoping someone can assist. Basically, we are using a 3rd party integration to send out WhatsApp notifications (Wati if you are familiar). These notifications can only be triggered on contact w read more

Hi, I want to mutually synchronize the Mobile Phone Number and Phone Number fields. For example; 1- If you have Mobile Phone Number but no Phone Number, copy Mobile Phone Number to Phone Number. 2- If there is a Phone Number but no Mobile Pho read more

Hello, When using the Mobile App's Business Card Scanner, does the image of the business card get saved somewhere?

We are not currently using HubSpot to manage support tickets. But are really wanting to consolidate resources into one platform (HubSpot). Our SaaS organization has multiple business lines; we categorize our customers to the city they are in (i.e. read more

I'm having some trouble uploading my client list. I've organized, and omitted as needed, my fields and made it to step three before it stopped working. For whatever reason, it will not allow me to submit at the final step. There are no field errors read more