We are using the Chat Bot to submit support tickets, while this works most of the time we are finding that in some cases a ticket is submitted with the wrong contact email attached. For instance, User X submits a ticket from the chatbot, but U read more

Hi Community and Experts, I am trying to create a workflow that can manage my contact's appointments and send automated notification at various stages, e.g. (1 day after appointment date has been updated/uploaded on Hubspot, 1 day before appoint read more

Sometimes I need to email a specific contact and associate that email with a help ticket in order to resolve the problem and keep my team informed. I've been able to do this successfully with the expection of the fact that the reply emails from the read more

Hi Everyone, I currently have the option to use the Original Sender as the contact for a ticket when an email is forwarded in. My question is, how can I set it up so both the original sender AND the forwarder are included? We have quite a read more

Does anyone know an easy way to look at the breakdown of a lead's score? We can see total score (20) and the pie chart (activity), but not how the 20 points breaks down (i.e. 10+5+5).

Hi All. Apologies if this has been asked/answered elsewhere. I can't seem to find anything that answers my question. Is there any way of opening attachments added to a company or contact page, open in an external editor? Currently, if we wan read more

I have customers you send emails to create tickets in our system. Often they include others in these emails (including external suppliers). However, I cannot see these people being added to tickets as associations (internal contacts or external cont read more

Hello, I'm relatively new to Hubspot and was wondering if there was a way in hubspot to create a report with a detailed list of customers, who clicked on a specific link within a campain post on linkedin or facebook. For example some customer saw read more

Whenever we send an email from within a ticket, the Contact and Company associations automatically update, adding back any that we may have removed initially even if they are not addressed in the newest email. This happens quite often since people read more

Hi all, Recently I changed a company(client) old owner to a new owner. However, the automation platform keeps assigning new tickets from this specific company to the old owner. I have also checked all the customer emails from this company an read more

Hi everyone, ist there any possible way to send automatic E-Mails via Workflows or other similar options? I know there is an option with marketing contacts, but we have over 130,000 contacts, so it would be far too expensive for us to list them all read more

Hello there, I have already seen that the question has been asked many times, but a few months have passed again and I would like to underline again how important the function would be for us. Since then, are there also any new possibilietes to read more