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AWoodford on November 15, 2022
Sometimes I need to email a specific contact and associate that email with a help ticket in order to resolve the problem and keep my team informed. I've been able to do this successfully with the expection of the fact that the reply emails from the read more
2 upvotes
4 Replies
Hall of Famer | Partner
November 17, 2022 21:41
Hi @AWoodford , While it might seem like one is using the tool wrong, automatic ticket creation can be disabled for specific contacts by putti...read more
MelParry on August 18, 2022
Hi Everyone, I currently have the option to use the Original Sender as the contact for a ticket when an email is forwarded in. My question is, how can I set it up so both the original sender AND the forwarder are included? We have quite a read more
0 upvote
4 Replies
Participant
September 13, 2022 07:09
The person who forwarded the email is the sales person we want also added to the ticket.
TFalco on July 08, 2022
Does anyone know an easy way to look at the breakdown of a lead's score? We can see total score (20) and the pie chart (activity), but not how the 20 points breaks down (i.e. 10+5+5).
1 upvote
2 Replies
Member
July 19, 2022 09:28
Thank you for your quick response. This still seems like a lot of work and something that needs to be OOB for HubSpot. Maybe they will read this i...read more
Solved
M4tr1xN30 on May 26, 2022
Hi All. Apologies if this has been asked/answered elsewhere. I can't seem to find anything that answers my question. Is there any way of opening attachments added to a company or contact page, open in an external editor? Currently, if we wan read more
Accepted Solution
Hall of Famer | Partner
May 26, 2022 09:34
Hi @M4tr1xN30 , This is more browser-related than it is HubSpot-related. For example, for Adobe Reader you can find instructions for what you'...read more
json_ono on March 15, 2022
I have customers you send emails to create tickets in our system. Often they include others in these emails (including external suppliers). However, I cannot see these people being added to tickets as associations (internal contacts or external cont read more
0 upvote
1 Reply
Community Manager
March 16, 2022 14:00
Hello @json_ono , thank you for the details provided! I want to invite our top experts @benesch_e @SNigam any recommendations to @json_ono ?...read more
JSzczygielski on February 08, 2022
Hello, I'm relatively new to Hubspot and was wondering if there was a way in hubspot to create a report with a detailed list of customers, who clicked on a specific link within a campain post on linkedin or facebook. For example some customer saw read more
Guide | Diamond Partner
February 09, 2022 03:18
Hi @JSzczygielski , Within HubSpot, you can create lists of contacts based on Ad interactions (as shown in the screenshot attached). You can u...read more
B40Support on January 27, 2022
Whenever we send an email from within a ticket, the Contact and Company associations automatically update, adding back any that we may have removed initially even if they are not addressed in the newest email. This happens quite often since people read more
0 upvote
5 Replies
Community Manager
August 08, 2022 00:07
Thank you for sharing the update with the Community, @Kevin-C !
Solved
DRasaitear on January 21, 2022
Hi all, Recently I changed a company(client) old owner to a new owner. However, the automation platform keeps assigning new tickets from this specific company to the old owner. I have also checked all the customer emails from this company an read more
Accepted Solution
Hall of Famer | Partner
January 24, 2022 05:31
Thanks @DRasaitear , well that's not as useful as I expected, haha. I'd recommend taking this to HubSpot support (purple help widget in the bottom r...read more
Solved
Alex94 on January 06, 2022
Hi everyone, ist there any possible way to send automatic E-Mails via Workflows or other similar options? I know there is an option with marketing contacts, but we have over 130,000 contacts, so it would be far too expensive for us to list them all read more
Accepted Solution
Hall of Famer | Partner
January 06, 2022 06:23
Hi @Alex94 , I'm on the full Enterprise suite, however not on marketing contacts. Thank you for the screenshot, it looks like you will i...read more
Alex94 on December 29, 2021
Hello there, I have already seen that the question has been asked many times, but a few months have passed again and I would like to underline again how important the function would be for us. Since then, are there also any new possibilietes to read more
Community Manager
December 30, 2021 05:22
Hi @Alex94 , Thanks for reaching out and sharing your feedback. I apologize for the frustration this has caused for your business. Our product...read more
Solved
DRasaitear on December 09, 2021
Hi all, An email is appearing in our outlook team inbox however, it's not appearing on Tickets or on Conversations. This has happened a few times in the past and I can't figure out why since the customer has sent many emails in the past with no read more
Accepted Solution
Hall of Famer | Partner
December 09, 2021 05:07
Hi @DRasaitear , Have you checked the spam folder in your conversations inbox (left sidebar)? Some emails will land in there. HubSpot will not...read more
Solved
LG8 on September 15, 2021
Im trying to search for client street address and cannot get any information pulled up. Any guesses as to why its not working or solutions? Help is greatly appreciated. Above is showing that the 'Street Address' column is turned on and an e read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
September 15, 2021 21:15
Hi @LG8 , The HubSpot search does not extend to the Street address, unfortunately. All records can be searched by record name, notes, email su...read more
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