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BD2 on February 06, 2023
We are using the Chat Bot to submit support tickets, while this works most of the time we are finding that in some cases a ticket is submitted with the wrong contact email attached. For instance, User X submits a ticket from the chatbot, but U read more
0 upvote
1 Reply
Community Manager
February 07, 2023 12:36
Hi @BD2 , Thank you for reaching out to the Community! I would recommend connecting with HubSpot Technical Support , as Support is more
Zhen_Ming on December 23, 2022
Hi Community and Experts, I am trying to create a workflow that can manage my contact's appointments and send automated notification at various stages, e.g. (1 day after appointment date has been updated/uploaded on Hubspot, 1 day before appoint read more
0 upvote
2 Replies
Contributor | Diamond Partner
December 28, 2022 03:45
You can use a third - party integration by collaborating with us to send automated SMS notifications to contacts more
AWoodford on November 15, 2022
Sometimes I need to email a specific contact and associate that email with a help ticket in order to resolve the problem and keep my team informed. I've been able to do this successfully with the expection of the fact that the reply emails from the read more
5 Replies
Accepted Solution
Key Advisor | Diamond Partner
November 17, 2022 10:03
@AWoodford I would recommend adding this to the ideas forum in the community: more
MelParry on August 18, 2022
Hi Everyone, I currently have the option to use the Original Sender as the contact for a ticket when an email is forwarded in. My question is, how can I set it up so both the original sender AND the forwarder are included? We have quite a read more
0 upvote
4 Replies
September 13, 2022 07:09
The person who forwarded the email is the sales person we want also added to the ticket.
TFalco on July 08, 2022
Does anyone know an easy way to look at the breakdown of a lead's score? We can see total score (20) and the pie chart (activity), but not how the 20 points breaks down (i.e. 10+5+5).
1 upvote
3 Replies
Participant | Diamond Partner
February 20, 2023 21:56
Hi @TFalco — I think that the product team picked up on your comment! You can test contact score properties within the property editor where more
M4tr1xN30 on May 26, 2022
Hi All. Apologies if this has been asked/answered elsewhere. I can't seem to find anything that answers my question. Is there any way of opening attachments added to a company or contact page, open in an external editor? Currently, if we wan read more
Accepted Solution
Hall of Famer | Partner
May 26, 2022 09:34
Hi @M4tr1xN30 , This is more browser-related than it is HubSpot-related. For example, for Adobe Reader you can find instructions for what you' more
json_ono on March 15, 2022
I have customers you send emails to create tickets in our system. Often they include others in these emails (including external suppliers). However, I cannot see these people being added to tickets as associations (internal contacts or external cont read more
3 Replies
HubSpot Moderator
December 30, 2022 13:13
@RGompelman , thank you for sharing your feedback! It looks like you might have two feature requests if I'm understanding correctly. more
JSzczygielski on February 08, 2022
Hello, I'm relatively new to Hubspot and was wondering if there was a way in hubspot to create a report with a detailed list of customers, who clicked on a specific link within a campain post on linkedin or facebook. For example some customer saw read more
Guide | Diamond Partner
February 09, 2022 03:18
Hi @JSzczygielski , Within HubSpot, you can create lists of contacts based on Ad interactions (as shown in the screenshot attached). You can more
B40Support on January 27, 2022
Whenever we send an email from within a ticket, the Contact and Company associations automatically update, adding back any that we may have removed initially even if they are not addressed in the newest email. This happens quite often since people read more
0 upvote
5 Replies
Community Manager
August 08, 2022 00:07
Thank you for sharing the update with the Community, @Kevin-C !
DRasaitear on January 21, 2022
Hi all, Recently I changed a company(client) old owner to a new owner. However, the automation platform keeps assigning new tickets from this specific company to the old owner. I have also checked all the customer emails from this company an read more
Accepted Solution
Hall of Famer | Partner
January 24, 2022 05:31
Thanks @DRasaitear , well that's not as useful as I expected, haha. I'd recommend taking this to HubSpot support (purple help widget in the bottom more
Alex94 on January 06, 2022
Hi everyone, ist there any possible way to send automatic E-Mails via Workflows or other similar options? I know there is an option with marketing contacts, but we have over 130,000 contacts, so it would be far too expensive for us to list them all read more
Accepted Solution
Hall of Famer | Partner
January 06, 2022 06:23
Hi @Alex94 , I'm on the full Enterprise suite, however not on marketing contacts. Thank you for the screenshot, it looks like you will more
Alex94 on December 29, 2021
Hello there, I have already seen that the question has been asked many times, but a few months have passed again and I would like to underline again how important the function would be for us. Since then, are there also any new possibilietes to read more
March 14, 2023 06:22
I second this. Any update¿
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