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  • Solved
    LG8 on September 15, 2021
    1 Replies
    Im trying to search for client street address and cannot get any information pulled up. Any guesses as to why its not working or solutions? Help is greatly appreciated. Above is showing that the 'Street Address' column is turned on and an e...
    Most Valuable Member
    September 15, 2021 21:15
    Hi @LG8 , The HubSpot search does not extend to the Street address, unfortunately. All records can be searched by record name, notes, email su...
  • Solved
    GeoffreyScott on June 22, 2021
    2 Replies
    If I'm fielding a customer service call from an unknown contact, but current business customer (think store owner for multi-store brand), is it possible to create a new contact in a ticket? I do not have HS call integration.
    Top Contributor | Diamond Partner
    June 23, 2021 06:21
    Hi @GeoffreyScott , yes you can associate a new contact to an existing ticket. Click ticket name > On the left side on contact tab, click +Add &...
  • DPetrovski on June 08, 2021
    1 Replies
    Hello , I had an Hubspot account and have used it to send mails. Today when i tried to login to that account am told that my mail does not exist. I contactet the chat who tried to help bud after we didnt find a soulution se refered me to this foru...
    Community Manager
    June 08, 2021 20:14
    Hi @DPetrovski , I looked at your account information and 7785571 is indeed an active account. However, it looks like your email dxxxxxr@ixx...
  • Solved
    DParsons on March 23, 2021
    1 Replies
    I'm noticing that some accounts that were in the CRM are no longer there. The accounts in question have not been contacted for a year or so but I expect to be able to find them and all the notes relating to them
    Most Valuable Member
    March 23, 2021 21:52
    Hi @DParsons , Free accounts will be deactivated after 120 days of inactivity. You then have 90 days to reactivate the account before its pur...
  • Solved
    DavidMc on February 03, 2021
    4 Replies
    We often forward Service tickets to other staff members within the company, with a range of email domains. Whenever we do, the forward email address creates a Contact. We have no need or desire to have these contacts created. They are not external c...
    Contributor | Diamond Partner
    May 05, 2021 06:10
    Upvoted, this is also a situation faced by one of our customers. There is always a contact created for the employee to which the email is being forwa...
  • SimonGoss on October 08, 2019
    1 Replies
    Staff have been reporting some unexpected behaviour when searching, which is obviously key for using CRM. I found the following article which has been very helpful, but it lacks information about the Inbox. As this is chiefly where the odd behav...
    Community Manager
    October 11, 2019 12:31
    Hi @SimonGoss , The conversations tool is associated with the Service Hub. In this space on the Community there is a conversations label as ...
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