We've been using hubspot to manage our shared inbox for a couple of years, but recent changes mean our inbox "from" address has changed from our own email to one of these: user=yourcompany.com@hs-domain.com In theory, if a customer hits reply, read more
Hey @TH-MRB honestly I can't really say without being able to see your portal! Just to confirm though, are you sending a direct email to the @hs-d...read more
I've used HubSpot since 2022 and successfully integrated Ionos Webmail for both inbound and outbound emails. However, as of 10 pm UK time today, my email was unexpectedly disabled on HubSpot, and I'm unable to reconnect. I've attempted to resolve th read more
Hello, Im trying to log into my outlook email account for work under the email settings in the profile and preferences tab and I keep getting the below error message when trying to connect. Could I receive some assistance with this please and th read more
Hi Community, I was wondering how you all fixed the following. We've connected HubSpot with Gmail in the Settings-General-Email. This enables sending emails with your Gmail as the Sender, user@org.com But if the recipient replies to use read more
Sorry, I will elaborate. Our ideal scenario would be that all of our customers would contact the generic Sales inbox ( sales@org ) connected to Hu...read more
Hello there! Let's wee if someone can help here: I've had Customer Reply this morning. I actually realised becuase I had a hubspot app notification on my phone. So, the customer reply logged correctly in Hubspot BUT that same reply never ma read more
@esargiacomo3 if the email reply is visible in HubSpot but not Gmail, it's possible that Google has blocked it from appearing in your inbox.
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Using new Outlook for Mac + Google Workspace Email Mainly for mail tracking purposes. I still mainly use a browser instead of apps like Apple Mail or Outlook when I want to use hubspots connected inbox feature for mail tracking. I've connec read more
Hey @mlouka If you're using outlook as your mail client it's somewhat irrelevant if you're using google as your login/mail handler from the HubSpot...read more
Hello everyone, I already posted the same thing about a year ago (see below) and wanted to ask if there are any solutions in HubSpot or third party solutions to the issue by now. We use Office365 and Outlook for emails. We've also already conn read more
The issue you are describing is that there is no synchronization between HubSpot Conversations and Outlook. This means that when you answer an email ...read more
I have a need to display email conversation data in new tickets. I had assumed that the full email history from the Contact profile would carry over but it does not. I built a couple of work-arounds that I hoped would work but I have confirmed today read more
Hi @TheAnswerLady ,
Thank you for reaching out to the Community!
That's correct, the contact's email history will not show in newly created ...read more
Hello, I would like to connect my marketing@ email to our conversations inbox. However, when I go to connect it as a channel, HubSpot expects it to be a google group email address, which it is not. It is a alias email address. read more
Hello there, In order to allow contacts to know their ticketID we've created an automatic marketing e-mail which uses the ticketID and sends that to the contact (normal ticketing-system function). However, whenever a contact replies to said e-ma read more
Hello @KSieverts , thank you for posting in our Community!
I was able to find a similar idea in our ideas forum here. I would recommend to pleas...read more
Hi, We have connected our team inbox to automatically create a ticket when we receive an email from a specific inbox. Now, what we want is to create the ticket in a specific pipeline or another pipeline depending on whether the email (contact) read more
Hi @JoseGLS ,
I'm not aware of a way to add this branching logic at the moment of ticket creation, unfortunately. The way I'd approach this is...read more
Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an read more
Hi @CGoodwinOlsen The way that I add additional recipients to conversations/tickets without creating a new ticket is to reply from the convers...read more