We've been using hubspot to manage our shared inbox for a couple of years, but recent changes mean our inbox "from" address has changed from our own email to one of these: user=yourcompany.com@hs-domain.com In theory, if a customer hits reply, Lire la suite

I've used HubSpot since 2022 and successfully integrated Ionos Webmail for both inbound and outbound emails. However, as of 10 pm UK time today, my email was unexpectedly disabled on HubSpot, and I'm unable to reconnect. I've attempted to resolve th Lire la suite

Hello, Im trying to log into my outlook email account for work under the email settings in the profile and preferences tab and I keep getting the below error message when trying to connect. Could I receive some assistance with this please and th Lire la suite

Hi Community, I was wondering how you all fixed the following. We've connected HubSpot with Gmail in the Settings-General-Email. This enables sending emails with your Gmail as the Sender, user@org.com But if the recipient replies to use Lire la suite

Hello there! Let's wee if someone can help here: I've had Customer Reply this morning. I actually realised becuase I had a hubspot app notification on my phone. So, the customer reply logged correctly in Hubspot BUT that same reply never ma Lire la suite

Using new Outlook for Mac + Google Workspace Email Mainly for mail tracking purposes. I still mainly use a browser instead of apps like Apple Mail or Outlook when I want to use hubspots connected inbox feature for mail tracking. I've connec Lire la suite

Hello everyone, I already posted the same thing about a year ago (see below) and wanted to ask if there are any solutions in HubSpot or third party solutions to the issue by now. We use Office365 and Outlook for emails. We've also already conn Lire la suite

I have a need to display email conversation data in new tickets. I had assumed that the full email history from the Contact profile would carry over but it does not. I built a couple of work-arounds that I hoped would work but I have confirmed today Lire la suite

Hello, I would like to connect my marketing@ email to our conversations inbox. However, when I go to connect it as a channel, HubSpot expects it to be a google group email address, which it is not. It is a alias email address. Lire la suite

Hello there, In order to allow contacts to know their ticketID we've created an automatic marketing e-mail which uses the ticketID and sends that to the contact (normal ticketing-system function). However, whenever a contact replies to said e-ma Lire la suite

Hi, We have connected our team inbox to automatically create a ticket when we receive an email from a specific inbox. Now, what we want is to create the ticket in a specific pipeline or another pipeline depending on whether the email (contact) Lire la suite

Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an Lire la suite