Hello everyone, I already posted the same thing about a year ago (see below) and wanted to ask if there are any solutions in HubSpot or third party solutions to the issue by now. We use Office365 and Outlook for emails. We've also already conn read more
The issue you are describing is that there is no synchronization between HubSpot Conversations and Outlook. This means that when you answer an email ...read more
I have a need to display email conversation data in new tickets. I had assumed that the full email history from the Contact profile would carry over but it does not. I built a couple of work-arounds that I hoped would work but I have confirmed today read more
Hi @TheAnswerLady ,
Thank you for reaching out to the Community!
That's correct, the contact's email history will not show in newly created ...read more
Hello, I would like to connect my marketing@ email to our conversations inbox. However, when I go to connect it as a channel, HubSpot expects it to be a google group email address, which it is not. It is a alias email address. read more
Hello there, In order to allow contacts to know their ticketID we've created an automatic marketing e-mail which uses the ticketID and sends that to the contact (normal ticketing-system function). However, whenever a contact replies to said e-ma read more
Hello @KSieverts , thank you for posting in our Community!
I was able to find a similar idea in our ideas forum here. I would recommend to pleas...read more
Hi, We have connected our team inbox to automatically create a ticket when we receive an email from a specific inbox. Now, what we want is to create the ticket in a specific pipeline or another pipeline depending on whether the email (contact) read more
Hi @JoseGLS ,
I'm not aware of a way to add this branching logic at the moment of ticket creation, unfortunately. The way I'd approach this is...read more
Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an read more
Hi @CGoodwinOlsen The way that I add additional recipients to conversations/tickets without creating a new ticket is to reply from the convers...read more
Hi, We are in the process of moving shared inboxes into HubSpot and are setting up the team signatures. However, we were having an error code issue and after chatting with support it turns out there is a character limit. This essentially mea read more
Our Customer Service Team is split into two different divisions. An Engineering division for product knowledge and project assistance and a Help Desk division for ordering questions, website help, etc... Specifically in our engineering division I w read more
Hi all, An email is appearing in our outlook team inbox however, it's not appearing on Tickets or on Conversations. This has happened a few times in the past and I can't figure out why since the customer has sent many emails in the past with no read more
Hi @DRasaitear ,
Have you checked the spam folder in your conversations inbox (left sidebar)? Some emails will land in there. HubSpot will not...read more
My team has a connected team email account in Hubspot. However, we reply to client emails from Outlook, and would like to see these replies be logged in HubSpot inbox under the incoming client email. Is this possible? So far I have only found inform read more
Hello all, We have been running into an issue where several users are sending email responses to customers and other employees that are being sent out of a pipeline that they should not even have access to. For example, we have users in a Suppo read more
Hi @pperret , By pipleline you mean deals/tickets pipeline or inboxes? Check whom you have given access to your inboxes. Check oyt this article h...read more
We have a client who uses Tickets extensively for tracking activities / communications with new customers. When their HubSpot account was initially set up the global setting that all associated emails would show on tickets (in the middle activity f read more