Hello, I am looking to bypass a connected email being automatically sent to spam. I do not understand why it would be a good idea to send any emails from a connected Customer Service email directly to spam, as it completely invalidates our Custo read more

It would be useful if tickets had a specific email address so that an email could be associated only with that ticket record and the primary contact for that ticket. support+12345678@clientid. hubspot-inbox.com would create an association with the read more

I recently connected three channels - two forms linked to the help desk and one connected inbox. The forms are set to create tickets, the inbox is not. The forms are working just fine, but I'm having some issues with email and a HS phone number: read more

I have a Zoho email set up - I have enabled Zoho as an integration in HubSpot - I have checked my IMAP settings and username and password - all are correct but I cannot gain access to HubSpot. I have tried deleting and restarting the email - still read more

I am unable to search for tickets in HelpDesk. It keeps loading. We need a solution as this is a basic need for a ticketing tool.

We've been using hubspot to manage our shared inbox for a couple of years, but recent changes mean our inbox "from" address has changed from our own email to one of these: user=yourcompany.com@hs-domain.com In theory, if a customer hits reply, read more

I've used HubSpot since 2022 and successfully integrated Ionos Webmail for both inbound and outbound emails. However, as of 10 pm UK time today, my email was unexpectedly disabled on HubSpot, and I'm unable to reconnect. I've attempted to resolve th read more

Hello, Im trying to log into my outlook email account for work under the email settings in the profile and preferences tab and I keep getting the below error message when trying to connect. Could I receive some assistance with this please and th read more

Hi Community, I was wondering how you all fixed the following. We've connected HubSpot with Gmail in the Settings-General-Email. This enables sending emails with your Gmail as the Sender, user@org.com But if the recipient replies to use read more

Hello there! Let's wee if someone can help here: I've had Customer Reply this morning. I actually realised becuase I had a hubspot app notification on my phone. So, the customer reply logged correctly in Hubspot BUT that same reply never ma read more

Using new Outlook for Mac + Google Workspace Email Mainly for mail tracking purposes. I still mainly use a browser instead of apps like Apple Mail or Outlook when I want to use hubspots connected inbox feature for mail tracking. I've connec read more

Hello everyone, I already posted the same thing about a year ago (see below) and wanted to ask if there are any solutions in HubSpot or third party solutions to the issue by now. We use Office365 and Outlook for emails. We've also already conn read more