Hi, Have needed to choose a Board to send this out - it looks like a request for a new idea That is not what I am wanting. I am new to HubSpot but not to CRM usage. Am evaluating using the free version at the moment prior to going further. Right read more

While sending emails through a ticket to a group of 10 email addresses, we noticed that if even one of the email IDs is invalid, the entire email fails to deliver, including to the 9 valid recipients. To improve this process, we suggest implemen read more

We have three email inboxes connected as channels in Hubspot. We want that when tickets come into Hubspot from each channel that they are automatically labelled according to the channel they originated from. For example, tickets coming from the mem read more

Hello! Is there is a way we can automate the category designation of a ticket based on what the ticket's source is? That is, can we make it so that ALL tickets that are generated from a particular inbox (source) are automatically labeled as a partic read more

We are trying to better understand the volume of customer emails and tickets to identify clients with special needs. I am unsure of the best approach since some tickets take longer to resolve than others. Ultimately, I want to establish a method read more

Hello, I am looking to bypass a connected email being automatically sent to spam. I do not understand why it would be a good idea to send any emails from a connected Customer Service email directly to spam, as it completely invalidates our Custo read more

It would be useful if tickets had a specific email address so that an email could be associated only with that ticket record and the primary contact for that ticket. support+12345678@clientid. hubspot-inbox.com would create an association with the read more

I recently connected three channels - two forms linked to the help desk and one connected inbox. The forms are set to create tickets, the inbox is not. The forms are working just fine, but I'm having some issues with email and a HS phone number: read more

I have a Zoho email set up - I have enabled Zoho as an integration in HubSpot - I have checked my IMAP settings and username and password - all are correct but I cannot gain access to HubSpot. I have tried deleting and restarting the email - still read more

I am unable to search for tickets in HelpDesk. It keeps loading. We need a solution as this is a basic need for a ticketing tool.

We've been using hubspot to manage our shared inbox for a couple of years, but recent changes mean our inbox "from" address has changed from our own email to one of these: user=yourcompany.com@hs-domain.com In theory, if a customer hits reply, read more

I've used HubSpot since 2022 and successfully integrated Ionos Webmail for both inbound and outbound emails. However, as of 10 pm UK time today, my email was unexpectedly disabled on HubSpot, and I'm unable to reconnect. I've attempted to resolve th read more