Tickets & Conversations

Our Customer Service Team is split into two different divisions. An Engineering division for product knowledge and project assistance and a Help Desk division for ordering questions, website help, etc... Specifically in our engineering division I w...

Hi all, An email is appearing in our outlook team inbox however, it's not appearing on Tickets or on Conversations. This has happened a few times in the past and I can't figure out why since the customer has sent many emails in the past with no ...

My team has a connected team email account in Hubspot. However, we reply to client emails from Outlook, and would like to see these replies be logged in HubSpot inbox under the incoming client email. Is this possible? So far I have only found inform...

Hello all, We have been running into an issue where several users are sending email responses to customers and other employees that are being sent out of a pipeline that they should not even have access to. For example, we have users in a Suppo...

We have a client who uses Tickets extensively for tracking activities / communications with new customers. When their HubSpot account was initially set up the global setting that all associated emails would show on tickets (in the middle activity f...