We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).

Allow cookies
Reject

Tickets & Conversations

Search Tickets & Conversations for solutions or ask a question
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Filter by
  • All labels
  • Academy
  • Admin
  • Ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • Video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
State
All
  • All
  • Solved
  • No Replies Yet
Solved
CGoodwinOlsen on May 30, 2022
Auto-reply emails not threading, creating new tickets/conversations
Our support team has an inbox which creates a ticket for each new email thread. In general, we receive inbound inquiries via email for handling and exchange emails only with the original sender. But sometimes an inquiry requires us to initiate an read more
Reply Connected Email Conversations Email Deliverability Enterprise Marketing Email Settings Tickets Workaround
3 upvotes
2 Replies
Accepted Solution
Jnix284
Thought Leader | Partner
May 31, 2022 05:27
Hi @CGoodwinOlsen The way that I add additional recipients to conversations/tickets without creating a new ticket is to reply from the convers...read more
WStoffberg on May 23, 2022
Email Signature in Shared Inbox
Hi, We are in the process of moving shared inboxes into HubSpot and are setting up the team signatures. However, we were having an error code issue and after chatting with support it turns out there is a character limit. This essentially mea read more
Reply Connected Email
1 upvote
1 Reply
kvonloesecke
Community Manager
May 24, 2022 11:47
Hi @WStoffberg , Thank you for feedback. I would highly recommend you to please post this product suggestion on our ideas forum . ...read more
Choward525 on January 20, 2022
Assigning Chats to member of team they have worked with previously
Our Customer Service Team is split into two different divisions. An Engineering division for product knowledge and project assistance and a Help Desk division for ordering questions, website help, etc... Specifically in our engineering division I w read more
Reply Chat Connected Email Conversations Professional
0 upvote
2 Replies
Aakar
Key Advisor
February 01, 2022 21:10
Sorry, I'm not using HubSpot chat.
Solved
DRasaitear on December 09, 2021
Email appears on outlook team inbox but not on HubSpot
Hi all, An email is appearing in our outlook team inbox however, it's not appearing on Tickets or on Conversations. This has happened a few times in the past and I can't figure out why since the customer has sent many emails in the past with no read more
Reply Connected Email Contacts Conversations Email Deliverability Tickets
0 upvote
2 Replies
Accepted Solution
karstenkoehler
Hall of Famer | Partner
December 09, 2021 05:07
Hi @DRasaitear , Have you checked the spam folder in your conversations inbox (left sidebar)? Some emails will land in there. HubSpot will not...read more
Solved
FPeters on November 17, 2021
Can replies to an email sent from a connected TEAM email account be logged in Hubspot
My team has a connected team email account in Hubspot. However, we reply to client emails from Outlook, and would like to see these replies be logged in HubSpot inbox under the incoming client email. Is this possible? So far I have only found inform read more
Reply Connected Email
0 upvote
1 Reply
Accepted Solution
TiphaineCuisset
Community Manager
November 18, 2021 02:03
Hi @FPeters Thank you for reaching out. If you have a team email you'll have to reply from Conversations > Inbox, otherwise you wo...read more
pperret on November 08, 2021
Users sending email out of wrong Pipeline
Hello all, We have been running into an issue where several users are sending email responses to customers and other employees that are being sent out of a pipeline that they should not even have access to. For example, we have users in a Suppo read more
Reply Connected Email
0 upvote
2 Replies
webdew
Guide | Diamond Partner
November 10, 2021 00:04
Hi @pperret , By pipleline you mean deals/tickets pipeline or inboxes? Check whom you have given access to your inboxes. Check oyt this article h...read more
Solved
JDutson on February 01, 2021
Associating email records to tickets retroactively
We have a client who uses Tickets extensively for tracking activities / communications with new customers. When their HubSpot account was initially set up the global setting that all associated emails would show on tickets (in the middle activity f read more
Reply Connected Email
0 upvote
10 Replies
Accepted Solution
louischausse
Key Advisor | Platinum Partner
April 19, 2021 05:57
Hi @JDutson Sorry for the delay here! Yes I think you could do something here using the APIs. Something like this: First, get al...read more
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.

Featured Content

How does the Priority list work for manual tickets?
Contact "A" form submits ticket - workflow to reply AND send email to contact "B"
Create Tickets from WooCommerce Orders