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07252 le Avril 24, 2024
Hi All, We recently received a mail from a client that his email had been hacked and that he had sent phishing emails. We want to be able to create custom labels for companies/contacts so that my colleagues can easily see that this contact is fl Lire la suite
0 Mention J'aime
3 Réponses
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Avril 24, 2024 05:05
@07252 if you include the property in the contact association card, it would pop out with an emoji in the right sidebar: https://knowledge.hubspot...Lire la suite
PrabinS le Avril 12, 2024
The ticket and company association gets removed via API integration(whenever we update the ticket in hubspot when it is updated in our system) although we have not written any association archiving logic in our side. Has any one got the same issue? Lire la suite
0 Mention J'aime
1 Réponse
Gestionnaire de communauté
Avril 12, 2024 19:32
Hey @PrabinS , Happy Friday! In this case, I would recommend connecting with HubSpot Technical Support , as Support is included in your sub...Lire la suite
Résolues
CMoravec le Décembre 08, 2023
We are not currently using HubSpot to manage support tickets. But are really wanting to consolidate resources into one platform (HubSpot). Our SaaS organization has multiple business lines; we categorize our customers to the city they are in (i.e. Lire la suite
0 Mention J'aime
2 Réponses
Solution Acceptée
Contributeur de premier rang
Décembre 09, 2023 09:40
Hi @CMoravec , I think the answer to this will depend on how similar the stages and processes would be for solving the tickets between differen...Lire la suite
Résolues
MFreyne le Novembre 30, 2023
Hello, How can I have under Company: A 1st level property called Types of Partners And then a 2nd level associated to each 1st level property Basically a subcategories of Property See below an example of the structure So Lire la suite
0 Mention J'aime
11 Réponses
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Novembre 30, 2023 08:22
Hi @MFreyne , This can be achieved with conditional properties: https://knowledge.hubspot.com/crm-setup/set-up-conditional-logic-for-enumerat...Lire la suite
BD2 le Février 06, 2023
We are using the Chat Bot to submit support tickets, while this works most of the time we are finding that in some cases a ticket is submitted with the wrong contact email attached. For instance, User X submits a ticket from the chatbot, but U Lire la suite
0 Mention J'aime
1 Réponse
Gestionnaire de communauté
Février 07, 2023 15:36
Hi @BD2 , Thank you for reaching out to the Community! I would recommend connecting with HubSpot Technical Support , as Support is in...Lire la suite
Résolues
M4tr1xN30 le Mai 26, 2022
Hi All. Apologies if this has been asked/answered elsewhere. I can't seem to find anything that answers my question. Is there any way of opening attachments added to a company or contact page, open in an external editor? Currently, if we wan Lire la suite
3 Mentions J'aime
10 Réponses
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Mai 26, 2022 12:34
Hi @M4tr1xN30 , This is more browser-related than it is HubSpot-related. For example, for Adobe Reader you can find instructions for what you'...Lire la suite
Résolues
DRasaitear le Janvier 21, 2022
Hi all, Recently I changed a company(client) old owner to a new owner. However, the automation platform keeps assigning new tickets from this specific company to the old owner. I have also checked all the customer emails from this company an Lire la suite
0 Mention J'aime
4 Réponses
Solution Acceptée
Au panthéon de la communauté | Partenaire solutions
Janvier 24, 2022 08:31
Thanks @DRasaitear , well that's not as useful as I expected, haha. I'd recommend taking this to HubSpot support (purple help widget in the bottom r...Lire la suite
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