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CMoravec en Diciembre 08, 2023
We are not currently using HubSpot to manage support tickets. But are really wanting to consolidate resources into one platform (HubSpot). Our SaaS organization has multiple business lines; we categorize our customers to the city they are in (i.e. Leer más
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2 Respuestas
Accepted Solution
Colaborador líder
Diciembre 09, 2023 09:40
Hi @CMoravec , I think the answer to this will depend on how similar the stages and processes would be for solving the tickets between differen...Leer más
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MFreyne en Noviembre 30, 2023
Hello, How can I have under Company: A 1st level property called Types of Partners And then a 2nd level associated to each 1st level property Basically a subcategories of Property See below an example of the structure So Leer más
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11 Respuestas
Accepted Solution
Miembro del salón de la fama | Partner
Noviembre 30, 2023 08:22
Hi @MFreyne , This can be achieved with conditional properties: https://knowledge.hubspot.com/crm-setup/set-up-conditional-logic-for-enumerat...Leer más
BD2 en Febrero 06, 2023
We are using the Chat Bot to submit support tickets, while this works most of the time we are finding that in some cases a ticket is submitted with the wrong contact email attached. For instance, User X submits a ticket from the chatbot, but U Leer más
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1 Respuestas
Administrador de la comunidad
Febrero 07, 2023 15:36
Hi @BD2 , Thank you for reaching out to the Community! I would recommend connecting with HubSpot Technical Support , as Support is in...Leer más
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M4tr1xN30 en May 26, 2022
Hi All. Apologies if this has been asked/answered elsewhere. I can't seem to find anything that answers my question. Is there any way of opening attachments added to a company or contact page, open in an external editor? Currently, if we wan Leer más
Accepted Solution
Miembro del salón de la fama | Partner
May 26, 2022 12:34
Hi @M4tr1xN30 , This is more browser-related than it is HubSpot-related. For example, for Adobe Reader you can find instructions for what you'...Leer más
B40Support en Enero 27, 2022
Whenever we send an email from within a ticket, the Contact and Company associations automatically update, adding back any that we may have removed initially even if they are not addressed in the newest email. This happens quite often since people Leer más
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5 Respuestas
Administrador de la comunidad
Agosto 08, 2022 03:07
Thank you for sharing the update with the Community, @Kevin-C !
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DRasaitear en Enero 21, 2022
Hi all, Recently I changed a company(client) old owner to a new owner. However, the automation platform keeps assigning new tickets from this specific company to the old owner. I have also checked all the customer emails from this company an Leer más
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4 Respuestas
Accepted Solution
Miembro del salón de la fama | Partner
Enero 24, 2022 08:31
Thanks @DRasaitear , well that's not as useful as I expected, haha. I'd recommend taking this to HubSpot support (purple help widget in the bottom r...Leer más
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