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Tickets & Conversations

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Solucionado

Jenny26 on Abril 10, 2024

visitor data: browser, location, IP address, etc

Hi everyone, Our technical support team is moving over from another chat support tool to using HubSpot Chat. The other tool allows for our support agents to see the chat visitor's browser type, device type, location, IP address, the website pag Leia mais

Responder Chat Enterprise

0 avaliações positivas

2 Respostas

Accepted Solution

karstenkoehler

Membro do Hall da Fama | Parceiro

Abril 11, 2024 00:23

Hi @Jenny26 , As far as I know, this is unfortunately not possible at this stage. You can however request this in the HubSpot Ideas section of...Leia mais

rockzau on Março 28, 2024

Chatbot to LiveChat

It is possible to route a chatbot to a livechat. How do I set that up. We want to route the chats to specific teams based on the type of issues that our client has, ex: payment issues, booking issues, transportation questions, etc. How do I set thi Leia mais

Responder Chat Enterprise

0 avaliações positivas

2 Respostas

rockzau

Membro

Março 29, 2024 15:51

Hi Pam, Thank you for this information? Are you able to do this with a chat bot? So the chatbot does the initial communication and then sends it...Leia mais

Solucionado

Thoamos on Fevereiro 21, 2024

Chatbot conversation does not appear in inbox

Hi everyone, So I created my first chatbot and been looking for hours to solve this issue, beacause the conversation and ticket that the chatbot is supposed to make, does not appear in my inbox. Any help would be greatly appreciated! Thanks! Leia mais

Responder Chat

0 avaliações positivas

2 Respostas

Accepted Solution

karstenkoehler

Membro do Hall da Fama | Parceiro

Fevereiro 21, 2024 00:17

Hi @Thoamos , Do you have multiple conversations inboxes, is there a chance you're looking in the wrong one? If that's not...Leia mais

MPenn6 on Dezembro 22, 2023

Live Chat popup takes over cursor

When the HubSpot live chat pops up, it forces the user's cursor to drop into the chat input. So if a user is currently typing in a search input when live chat appears, they are unkowningly switched to typing inside of the chat bot. Super frustrating Leia mais

Responder Chat Developer

1 avaliações positivas

1 Respostas

tverdokhlib1

Top colaborador(a) | Parceiro

Dezembro 22, 2023 14:11

@MPenn6 Perhaps, it's a bug. Did you try to re-install the chat (turn off and turn on or simply add a new one)?

Solucionado

SOgunleye on Dezembro 04, 2023

How to wait for a customer response before sending an automated message in a chatflow

Intercom has a feature in their chatflow builder that sends an automated response to a user only after they've typed a question. I don't see the ability to do that in hubspot chatflows, is there anyway to make this happen?

Responder Chat Conversations

0 avaliações positivas

3 Respostas

Accepted Solution

Olivia_Bagnall

Orientador(a) | Parceiro Platinum

Dezembro 07, 2023 07:53

FYI for those interested. Myself and @SOgunleye met on a call to go through her chatbot issue and discovered that because she was using two 'Send a...Leia mais

Solucionado

CallumH on Novembro 20, 2023

Assistance Required - Live Chat Functionality.

Hello everyone. So a little new to Hubspot, still learning the ropes and trying to figure it all out. Recently the company I work for has integrated our website with Hubspot and is using Hubspot Live Chat. We have encountered a problem w Leia mais

Responder Chat

0 avaliações positivas

2 Respostas

Accepted Solution

Ben_M

Conselheiro(a) de destaque

Novembro 20, 2023 10:33

This is something that will need to be troubleshooted on your end but sounds like a firewall issue. If someone in your company opens the inspector in...Leia mais

Solucionado

cl77 on Novembro 16, 2023

Slack -> HS Chat Emojis

Hi all, when sending a reply to a chat via slack emojis wont display for the customer. E.g. Sends this as text: :slightly_smiling_face: Any idea how to fix this? Thanks Christian

Responder Chat Conversations

0 avaliações positivas

1 Respostas

Accepted Solution

BérangèreL

Gerente da Comunidade

Novembro 17, 2023 05:23

Hi @cl77 , It's a pleasure to read your post, thank you for reaching out to the Community! I have found this similar idea already submitted: " Add...Leia mais

Solucionado

randomsongs on Setembro 06, 2023

Chat not showing on mobile devices

Hi all, Chat is appearing on desktop but not mobile device. I saw a similar thread prior to posting but i'm not a very technical person so am not sure still on what I should do, to solve my issue. Thanks.

Responder Chat

0 avaliações positivas

3 Respostas

Accepted Solution

Josh

Especialista reconhecido(a) | Parceiro Platinum

Setembro 06, 2023 11:40

Hi @randomsongs , By default your chat should show on all devices. You can modify this in the "Target" settings on the chat page. Check to see...Leia mais

Solucionado

dhejl on Agosto 23, 2023

After a visitor logs in, can my chatbot display personalised content?

Hi folks, I'm curious to know if it's possible to have the following take place: A user comes to my website (hosted externally) and logs in with their credentials Once they've logged in, I have a HubSpot chatbot on the page I would lik Leia mais

Responder Chat

1 avaliações positivas

2 Respostas

Accepted Solution

Jigar_Thakker

Conselheiro(a) de destaque | Parceiro Diamante

Agosto 23, 2023 09:32

Hello @dhejl , Absolutely, what you are looking to achieve is definitely possible and can greatly enhance the user experience on your web...Leia mais

ESarduy on Agosto 21, 2023

WhatsApp Integration Automated Workflow

Hello, I have WhatsApp integrated into my account and we are advertising with WhatsApp via Meta. The conversations come through Hubspot's Inbox however they come in as "Unnknown Visitors" as they are not contacts yet. I want to create an automation Leia mais

Responder Chat Conversations How-To Integrations Templates Workflows

0 avaliações positivas

3 Respostas

ESarduy

Participante

Agosto 22, 2023 14:45

Hi, thank you for your reply. I have templates ready however it doesn't seem to let me automate it since they are not yet contacts when they reach out...Leia mais

Solucionado

diary_detox on Julho 20, 2023

Chatbot shows contacts as unknown

I've installed the ChatBot on a website that requires my users to log in. Once they chat with me, it's showing 'Unknown' instead of their email or contact name. Is there a way of having it pick-up the contact?

Responder Chat

0 avaliações positivas

2 Respostas

Accepted Solution

tverdokhlib1

Top colaborador(a) | Parceiro

Julho 20, 2023 11:16

Hey, You can use the identify method to avoid asking for the user's details when they are writing to you. As I know, there is still no eas...Leia mais

Solucionado

LLuik on Junho 21, 2023

Filter out spammers in chat tool

Are there any recommended strategies available to help prevent spammers and individuals who do not seek support from utilizing our chat tool?

Responder best practices Chat Professional

0 avaliações positivas

1 Respostas

Accepted Solution

TomM2

Conselheiro(a) de destaque | Parceiro

Junho 21, 2023 15:13

Hey @LLuik unfortunately opening yourself up to spam is just a downside of opening up more accessible channels to contact your business. There's cu...Leia mais

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