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Tickets & Conversations

Im Forum Tickets & Conversations nach Lösungen suchen oder eine Frage stellen

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Jenny26 on April 10, 2024

visitor data: browser, location, IP address, etc

Hi everyone, Our technical support team is moving over from another chat support tool to using HubSpot Chat. The other tool allows for our support agents to see the chat visitor's browser type, device type, location, IP address, the website pag Beitrag ansehen

Antworten Chat Enterprise

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2 Antworten

Accepted Solution

karstenkoehler

Berühmtheit | Partner

April 11, 2024 00:23

Hi @Jenny26 , As far as I know, this is unfortunately not possible at this stage. You can however request this in the HubSpot Ideas section of...Beitrag ansehen

rockzau on März 28, 2024

Chatbot to LiveChat

It is possible to route a chatbot to a livechat. How do I set that up. We want to route the chats to specific teams based on the type of issues that our client has, ex: payment issues, booking issues, transportation questions, etc. How do I set thi Beitrag ansehen

Antworten Chat Enterprise

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2 Antworten

rockzau

Mitglied

März 29, 2024 15:51

Hi Pam, Thank you for this information? Are you able to do this with a chat bot? So the chatbot does the initial communication and then sends it...Beitrag ansehen

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Thoamos on Februar 21, 2024

Chatbot conversation does not appear in inbox

Hi everyone, So I created my first chatbot and been looking for hours to solve this issue, beacause the conversation and ticket that the chatbot is supposed to make, does not appear in my inbox. Any help would be greatly appreciated! Thanks! Beitrag ansehen

Antworten Chat

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2 Antworten

Accepted Solution

karstenkoehler

Berühmtheit | Partner

Februar 21, 2024 00:17

Hi @Thoamos , Do you have multiple conversations inboxes, is there a chance you're looking in the wrong one? If that's not...Beitrag ansehen

MPenn6 on Dezember 22, 2023

Live Chat popup takes over cursor

When the HubSpot live chat pops up, it forces the user's cursor to drop into the chat input. So if a user is currently typing in a search input when live chat appears, they are unkowningly switched to typing inside of the chat bot. Super frustrating Beitrag ansehen

Antworten Chat Developer

1 Likes

1 Antwort

tverdokhlib1

Stratege/Strategin | Partner

Dezember 22, 2023 14:11

@MPenn6 Perhaps, it's a bug. Did you try to re-install the chat (turn off and turn on or simply add a new one)?

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SOgunleye on Dezember 04, 2023

How to wait for a customer response before sending an automated message in a chatflow

Intercom has a feature in their chatflow builder that sends an automated response to a user only after they've typed a question. I don't see the ability to do that in hubspot chatflows, is there anyway to make this happen?

Antworten Chat Conversations

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3 Antworten

Accepted Solution

Olivia_Bagnall

Ratgeber/-in | Platinum Partner

Dezember 07, 2023 07:53

FYI for those interested. Myself and @SOgunleye met on a call to go through her chatbot issue and discovered that because she was using two 'Send a...Beitrag ansehen

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CallumH on November 20, 2023

Assistance Required - Live Chat Functionality.

Hello everyone. So a little new to Hubspot, still learning the ropes and trying to figure it all out. Recently the company I work for has integrated our website with Hubspot and is using Hubspot Live Chat. We have encountered a problem w Beitrag ansehen

Antworten Chat

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2 Antworten

Accepted Solution

Ben_M

Autorität

November 20, 2023 10:33

This is something that will need to be troubleshooted on your end but sounds like a firewall issue. If someone in your company opens the inspector in...Beitrag ansehen

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cl77 on November 16, 2023

Slack -> HS Chat Emojis

Hi all, when sending a reply to a chat via slack emojis wont display for the customer. E.g. Sends this as text: :slightly_smiling_face: Any idea how to fix this? Thanks Christian

Antworten Chat Conversations

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1 Antwort

Accepted Solution

BérangèreL

Community-Manager/-in

November 17, 2023 05:23

Hi @cl77 , It's a pleasure to read your post, thank you for reaching out to the Community! I have found this similar idea already submitted: " Add...Beitrag ansehen

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randomsongs on September 06, 2023

Chat not showing on mobile devices

Hi all, Chat is appearing on desktop but not mobile device. I saw a similar thread prior to posting but i'm not a very technical person so am not sure still on what I should do, to solve my issue. Thanks.

Antworten Chat

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3 Antworten

Accepted Solution

Josh

Trendsetter/-in | Platinum Partner

September 06, 2023 11:40

Hi @randomsongs , By default your chat should show on all devices. You can modify this in the "Target" settings on the chat page. Check to see...Beitrag ansehen

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dhejl on August 23, 2023

After a visitor logs in, can my chatbot display personalised content?

Hi folks, I'm curious to know if it's possible to have the following take place: A user comes to my website (hosted externally) and logs in with their credentials Once they've logged in, I have a HubSpot chatbot on the page I would lik Beitrag ansehen

Antworten Chat

1 Likes

2 Antworten

Accepted Solution

Jigar_Thakker

Autorität | Diamond Partner

August 23, 2023 09:32

Hello @dhejl , Absolutely, what you are looking to achieve is definitely possible and can greatly enhance the user experience on your web...Beitrag ansehen

ESarduy on August 21, 2023

WhatsApp Integration Automated Workflow

Hello, I have WhatsApp integrated into my account and we are advertising with WhatsApp via Meta. The conversations come through Hubspot's Inbox however they come in as "Unnknown Visitors" as they are not contacts yet. I want to create an automation Beitrag ansehen

Antworten Chat Conversations How-To Integrations Templates Workflows

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3 Antworten

ESarduy

Teilnehmer/-in

August 22, 2023 14:45

Hi, thank you for your reply. I have templates ready however it doesn't seem to let me automate it since they are not yet contacts when they reach out...Beitrag ansehen

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diary_detox on Juli 20, 2023

Chatbot shows contacts as unknown

I've installed the ChatBot on a website that requires my users to log in. Once they chat with me, it's showing 'Unknown' instead of their email or contact name. Is there a way of having it pick-up the contact?

Antworten Chat

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2 Antworten

Accepted Solution

tverdokhlib1

Stratege/Strategin | Partner

Juli 20, 2023 11:16

Hey, You can use the identify method to avoid asking for the user's details when they are writing to you. As I know, there is still no eas...Beitrag ansehen

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LLuik on Juni 21, 2023

Filter out spammers in chat tool

Are there any recommended strategies available to help prevent spammers and individuals who do not seek support from utilizing our chat tool?

Antworten best practices Chat Professional

0 Likes

1 Antwort

Accepted Solution

TomM2

Autorität | Partner

Juni 21, 2023 15:13

Hey @LLuik unfortunately opening yourself up to spam is just a downside of opening up more accessible channels to contact your business. There's cu...Beitrag ansehen

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