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  • Solved
    GGreen on September 22, 2021
    2 Replies
    We are using the free online Hubspot chat tool. I have it set so that we are avaliable during business hours 9 am - 5 pm. But during these business hours and with us all set to 'avaliable' when you open up the chat, it is saying that we're away. ...
    September 25, 2021 07:05
    Instant messaging led the way for enhanced communication, allowing users to exchange messages at their convenience. Text-based interactions are still...
  • TDeller on September 18, 2021
    2 Replies
    We have pro Hubspot CSM and our site will be hosted on Hubspot as well. Our product is a SaaS browser app, however and we would love to be able to open chat and scheduling for a user inside the app without refreshing to page and without sending them...
    Recognized Expert | Partner
    September 20, 2021 06:18
    Thanks @TiphaineCuisset Hey @TDeller Take a look at these links: Opening a chat window via API Embedding Scheduler on a page ...
  • MSchuster on September 16, 2021
    1 Replies
    We use the iOS app for accessibility to customers when we're away from the computer, so have notifications turned on so new conversations alert us and we can respond. When a customer opens an e-mail, we get notified with an iOS push notification...
    Community Manager
    September 17, 2021 09:32
    Hi @MSchuster , Welcome to the Community! 👋 I'm glad that you're using our mobile app. Notifications about email opens and clicks ar...
  • Solved
    Jayeshurath on September 09, 2021
    3 Replies
    The UI seems to break randomly, in this case, the scroll seems to be infinite and UI breaks. Any suggestions?
    September 13, 2021 07:21
    Good to hear that your issue was solved. If you found this helpful you can mark this as a solution for other members in the community.
  • tnhsaesop on July 18, 2021
    3 Replies
    I've created a lead qualifier chatbot and I see that people have interacted with it by clicking on the details button on the conversations page. It shows people have answered the questions: How many people do you have in your company? What typ...
    July 21, 2021 12:55
    So someone did complete the full chatbot flow today and the conversation appeared in the inbox, like a live chat interaction would. However, it seem...
  • NicoleCiprich on June 02, 2021
    3 Replies
    Hi, Can anyone confirm if the below workflow will work as intended? I created an automated marketing email with a button to a SurveyMonkey link. I want the email to send to contacts 1 hour after their most recent Live Chat closes . I'm nervous this...
    June 10, 2021 03:45
    Yes similar issue that I am facing in marketing email with survey and need guidance about it please help me to solve this issue I will share some scr...
  • Econvo on May 24, 2021
    11 Replies
    How can you receive user input if you have an away message on? It doesn't seem to allow anything to be entered. Thank you!
    June 04, 2021 08:38
    Hello Karsten, Thank you for getting back to me. This is what it looks like. I just updated my availablity as away if you'd like to ch...
  • Solved
    HienTran on May 21, 2021
    2 Replies
    I created chat flow in hubspot. When I collected enough data, I want to suggest product item match with my client replies in chatbot?
    Key Advisor
    May 24, 2021 05:26
    Hey @HienTran , This would be a very complex chatflow. You could potentially do this if you're mapping page views of particular products bac...
  • JHeyns on May 03, 2021
    2 Replies
    I am wanting to have the chat window always open up when a customer comes to my Shopify site. I have the chat widget set up and it will open up majority of the time. The scenario that it is not always opening is the following. I am trying to verif...
    May 04, 2021 06:24
    Thank you, the cookie doesn't seem to be expiring after 30 minutes. Is there a way to double check this?
  • Solved
    EPMW on April 07, 2021
    1 Replies
    I'm a new free user setting up the free chat feature for our website. There's a step on the options tab here regarding "consent to process data" I would like to use this default language provided by hubspot but I'm unclear whether I leave hubspots...
    Most Valuable Member
    April 07, 2021 22:23
    Hi @EPMW , A privacy policy is a statement that explains how a party or company (in this case you) handles customer or client data. This is sp...
  • FDaniel on March 25, 2021
    1 Replies
    Hello, For the conversations bot chatflow, I would like to know if it's possible to use a token/placeholder for the chatflow action "set contact property value" especifically for the email "contact property". The reason for this is because ...
    Community Manager
    March 26, 2021 14:45
    Hello @FDaniel , at this time HubSpot uses an email address and a unique identifier to search for the contact if they are already created in your a...
  • Solved
    ScottKiessig on February 22, 2021
    1 Replies
    How can I have one chat bot that is our default available through the widget in the corner of the screen, but also have a second chat bot that will only pop up if someone clicks a specific button? I want both chat bots on the same URL.
    Most Valuable Member
    February 22, 2021 22:10
    Hi @ScottKiessig , HubSpot only support one chatbot per page, see here:
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