We are a SaaS company in the gastronomy industry, and for us, maintaining a personal touch in customer communication is essential. While we appreciate HubSpot’s WhatsApp integration, it lacks key native features that make conversations more enga read more

I am trying to set up a system that uses the Chat on our website in such a way that it first qualifies someone by asking one question and then, depending on the answer, getting them in front of a live person or having them go through self-help optio read more

I have five service professionals on my team. Those are the primary people who interact with tickets. One of the channels for our Help Desk is a chat bot. The chat bot settings are to only allow live chats when someone is available. We are having a read more

We're having security issues when user open attachments which are injected script and sent from the conversation with BOT, which could be dangerous for our clients's data, but it seems like you dont have any event ỏ method to help us verify or sanit read more

IF we have 10 customers and know their email, name and company, how to setup the chat that if 2nd customer start chatting then the admin knows who is starting the chat and the whole communication we could save in the current user. How to setup that read more

Dear community I have set up the chat flow for our website, but I am encountering an issue in assigning notifications to an email. Both my HubSpot account and the other account that i want to recieve the chat notification in gmail inbox are part read more

Would love some help with our chat not evenly distributing to team members. We recently switched from Intercom and with Hubspot chat it seems to like to settle on one person as the main one to get chats throughout the day rather then round-robining read more

Hello, My team uses the notification sound for new chats, but we find that sometimes it does not play. We have tried toggling the sound off and on and selecting a new sound, but the issue persists. Sometimes it will work fine, but others we will m read more

The way the chat widget works might not be how everyone wants to use it, as you are limited in how you trigger the chatbox or the widget to appear. The user can always be on the URL, but what if you want to make the chatbox appear when the user read more

Hello. I would like to automate the messages I get from Messenger with Manychat, but the agents need to answer and see the messages from HubSpot inbox. Is it possible to make this work? Thanks

Hey everybody! We've migrated our Support team from Conversations/Tickets to the new Help Desk workspace and I've come accross an issue: When you create a new Help Desk view, you can choose who should be able to see it. These are the options read more

Hello, We've recently integrated chat to our website, but for some reason - I'm not receiving notifcations to my mobile phone. I have used this HubSpot feature before, and I'd receive a notification on my mobile from Slack (We've not integra read more