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Tickets & Conversations

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DSurman on October 04, 2024

Tickets Created from Inbox, Calls, and Personal Conversations from non-connected channels

I recently connected three channels - two forms linked to the help desk and one connected inbox. The forms are set to create tickets, the inbox is not. The forms are working just fine, but I'm having some issues with email and a HS phone number: read more

Reply Calling Connected Email Professional Service Tickets

0 upvote

3 Replies

kennedyp

Community Manager

October 07, 2024 18:14

Very odd! @DSurman Your account has access to HubSpot Support, so I recommend opening a ticket for a more thorough investigation. The Support te...read more

Solved

MHussain8 on September 24, 2023

Don't assign my contact

I have create conatct but Don't assign my contact

Reply Calling

0 upvote

8 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

September 24, 2023 23:50

Hi @MHussain8 , To complete this action, you need to assign a paid seat for your user: https://knowledge.hubspot.com/account/manage-sales-hub...read more

JKukko on May 25, 2023

Automatically create a ticket from an inbound call

Hello! Is there any way to automatically create a Ticket when I receive an incoming call to my Hubspot created phone number? Also is it somehow possible to create a ticket from a Teams call? I was thinking of workflows, but not sure. Thank you read more

Reply Calling Tickets Workflows

0 upvote

4 Replies

MLee6

Participant

September 10, 2024 23:29

Just wondering if there was a response to the question " Hi Tom, if the ticket is created by the suggested worflow, it will have SLA assigned?"

Solved

HEagle on March 09, 2023

Receiving & Managing Voicemails from a Shared Inbox

We have recently switched over to Hubspot from our gmail inbox for our Customer Support operations. For the most part, this has gone very smoothly. We are, however, having a hiccup with our Dialpad voicemail transcriptions. Currently, all calls read more

Reply Calling Conversations Integrations Service Tickets

1 upvote

7 Replies

Accepted solution

danmoyle

Most Valuable Member | Elite Partner

March 10, 2023 15:17

Hey Hannah! So, I'm not anything close to being a developer. I know some great ones (where I work and others), but we haven't created content around ...read more

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