The ticket and company association gets removed via API integration(whenever we update the ticket in hubspot when it is updated in our system) although we have not written any association archiving logic in our side. Has any one got the same issue? Leia mais
Hey @PrabinS , Happy Friday!
In this case, I would recommend connecting with HubSpot Technical Support , as Support is included in your sub...Leia mais
Hello, I have a problem with tickets open time. For example: Sometimes clients ask different questions in different time period but they do not write a new email. They just replies in last conversation with different question. This be Leia mais
Problem: When viewing tasks, there is no option to filter the associated companies State or Region. This has been requested multiple times over the years with no response from HubSpot. 01/21 Request - No Response 03/21 Request - No Respons Leia mais
Hi @JBailey6 while I can't speak to why there hasn't been an update from HubSpot on the previous idea requests, one thing I've learned about the co...Leia mais
Hi Community, I was wondering how you all fixed the following. We've connected HubSpot with Gmail in the Settings-General-Email. This enables sending emails with your Gmail as the Sender, user@org.com But if the recipient replies to use Leia mais
Sorry, I will elaborate. Our ideal scenario would be that all of our customers would contact the generic Sales inbox ( sales@org ) connected to Hu...Leia mais
Is it possible to be able to attach a file to a service ticket? I know you can attach files to the contact, but I want to attach to a service ticket so that I can add it where you create the ticket. I was able to create a new property for File Uploa Leia mais
Hi All, Just wondering if there is a way to send an automated response on tickets received on CRM which will also show on the thread. I've tried and tested automated responses however it doesn't show on supports' end that an automated respon Leia mais
Hi @CBorreros ,
This feature would show a response time of close to 0. The automated email is sent almost instantaneously. The response time w...Leia mais
Hi, Let's say i want to send an automated email after 24 hours if customer didn't respond to a support email. Should i use ; marketing emails and define their status as marketing contacts? Or what is the best automation to use there? mar Leia mais
In your portal settings you should see some automation in the ticket settings area. There you can see by pipeline the automation that runs. You can c...Leia mais
Today in the Service Hub, you assign conversations to an Inbox, and you assign the ticket creation via a form. But a conversation does not allow you to assign the ticket to the proper time using workflows based on the ticket creation criteria. W Leia mais
Hi @JHoyos Yes, this is possible with workflow but you need a Service Hub professional and you can assign and create a workflow based on contact ...Leia mais
Hi All. Apologies if this has been asked/answered elsewhere. I can't seem to find anything that answers my question. Is there any way of opening attachments added to a company or contact page, open in an external editor? Currently, if we wan Leia mais
Hi @M4tr1xN30 ,
This is more browser-related than it is HubSpot-related. For example, for Adobe Reader you can find instructions for what you'...Leia mais
Good day, Yesterday morning everything was working fine but later that day one team member reported that he can't send out any replies to our customers. I have checked our integration setting and it seems that everything is in order. Resendi Leia mais
i am integrating my back-end to hubspot ticket system. i send my user's reply as engagement (NOTE) and associate that with ticket. i want to get new admin's reply (responded to ticket). so i think i should get all engagement's , associated to Leia mais
There are 2 other ways, but they each have their own drawbacks.
The first is to use the " GET /engagements/v1/engagements/associated/:objectTyp...Leia mais