The ticket and company association gets removed via API integration(whenever we update the ticket in hubspot when it is updated in our system) although we have not written any association archiving logic in our side. Has any one got the same issue? Lire la suite

Hello, I have a problem with tickets open time. For example: Sometimes clients ask different questions in different time period but they do not write a new email. They just replies in last conversation with different question. This be Lire la suite

Problem: When viewing tasks, there is no option to filter the associated companies State or Region. This has been requested multiple times over the years with no response from HubSpot. 01/21 Request - No Response 03/21 Request - No Respons Lire la suite

The deal was in USD currency, and when it converts to AUD - The values look wrong, can you help?

Hi Community, I was wondering how you all fixed the following. We've connected HubSpot with Gmail in the Settings-General-Email. This enables sending emails with your Gmail as the Sender, user@org.com But if the recipient replies to use Lire la suite

Is it possible to be able to attach a file to a service ticket? I know you can attach files to the contact, but I want to attach to a service ticket so that I can add it where you create the ticket. I was able to create a new property for File Uploa Lire la suite

Hi All, Just wondering if there is a way to send an automated response on tickets received on CRM which will also show on the thread. I've tried and tested automated responses however it doesn't show on supports' end that an automated respon Lire la suite

Hi, Let's say i want to send an automated email after 24 hours if customer didn't respond to a support email. Should i use ; marketing emails and define their status as marketing contacts? Or what is the best automation to use there? mar Lire la suite

Today in the Service Hub, you assign conversations to an Inbox, and you assign the ticket creation via a form. But a conversation does not allow you to assign the ticket to the proper time using workflows based on the ticket creation criteria. W Lire la suite

Hi All. Apologies if this has been asked/answered elsewhere. I can't seem to find anything that answers my question. Is there any way of opening attachments added to a company or contact page, open in an external editor? Currently, if we wan Lire la suite

Good day, Yesterday morning everything was working fine but later that day one team member reported that he can't send out any replies to our customers. I have checked our integration setting and it seems that everything is in order. Resendi Lire la suite

i am integrating my back-end to hubspot ticket system. i send my user's reply as engagement (NOTE) and associate that with ticket. i want to get new admin's reply (responded to ticket). so i think i should get all engagement's , associated to Lire la suite