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Solved
dmattauch on September 27, 2022
Hi, Let's say i want to send an automated email after 24 hours if customer didn't respond to a support email. Should i use ; marketing emails and define their status as marketing contacts? Or what is the best automation to use there? mar read more
0 upvote
1 Reply
Accepted Solution
HubSpot Employee
September 27, 2022 08:22
In your portal settings you should see some automation in the ticket settings area. There you can see by pipeline the automation that runs. You can c...read more
Solved
JHoyos on September 10, 2022
Today in the Service Hub, you assign conversations to an Inbox, and you assign the ticket creation via a form. But a conversation does not allow you to assign the ticket to the proper time using workflows based on the ticket creation criteria. W read more
Accepted Solution
Top Contributor | Diamond Partner
September 11, 2022 05:11
Hi @JHoyos Yes, this is possible with workflow but you need a Service Hub professional and you can assign and create a workflow based on contact ...read more
Solved
M4tr1xN30 on May 26, 2022
Hi All. Apologies if this has been asked/answered elsewhere. I can't seem to find anything that answers my question. Is there any way of opening attachments added to a company or contact page, open in an external editor? Currently, if we wan read more
Accepted Solution
Hall of Famer | Partner
May 26, 2022 09:34
Hi @M4tr1xN30 , This is more browser-related than it is HubSpot-related. For example, for Adobe Reader you can find instructions for what you'...read more
RTesorio on August 31, 2021
Good day, Yesterday morning everything was working fine but later that day one team member reported that he can't send out any replies to our customers. I have checked our integration setting and it seems that everything is in order. Resendi read more
0 upvote
4 Replies
Community Manager
April 20, 2022 12:44
Hi @SBrown4 , Thanks for reaching out! Can you confirm please that HubSpot is set as the primary receiver in your Facebook Messenger set...read more
Solved
BB33 on August 30, 2021
i am integrating my back-end to hubspot ticket system. i send my user's reply as engagement (NOTE) and associate that with ticket. i want to get new admin's reply (responded to ticket). so i think i should get all engagement's , associated to read more
0 upvote
6 Replies
Accepted Solution
Guide | Diamond Partner
September 02, 2021 08:06
There are 2 other ways, but they each have their own drawbacks. The first is to use the " GET /engagements/v1/engagements/associated/:objectTyp...read more
BB33 on August 30, 2021
Hi, i want to integrate with hubspot-ticketing system. my client want to create ticket and send reply with attachments. admins have to response to ticket with hubspot-panel. as i understand, for create ticket and then , add reply for ticketk : read more
0 upvote
1 Reply
Member
August 30, 2021 05:34
i also saw the SDK's github, its just wrapper on api. ( i mean sdk does not have any solution or trick to call less api ?) isn't it ?
DPetrovski on June 08, 2021
Hello , I had an Hubspot account and have used it to send mails. Today when i tried to login to that account am told that my mail does not exist. I contactet the chat who tried to help bud after we didnt find a soulution se refered me to this foru read more
0 upvote
1 Reply
Community Manager
June 08, 2021 20:14
Hi @DPetrovski , I looked at your account information and 7785571 is indeed an active account. However, it looks like your email dxxxxxr@ixx...read more
Solved
CWingrove on May 05, 2021
Hi There, I had my hubspot account set up with companies and contacts. I was invited to join another hubspot account but now when I log in I only see those contacts and account not my previous clinets? Please can you assist. Thanks
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
May 06, 2021 01:02
Hi @CWingrove , Did you sign up using the same email address for both accounts? Generally, an account wouldn't disappear here. Do you st...read more
Coverage on March 18, 2021
Yesterday my hubspot format changed. Without warning as usual. My notes are closing before being saved over and over and I am losing the information that I have written. Normally once I start writing in a note the save tab on the bottom comes up read more
0 upvote
6 Replies
Contributor
March 24, 2021 11:30
I am trying to figure out how to send the video, it is only a minute but too large to email so how am I supposed to DM you?
Solved
DavidMc on February 03, 2021
We often forward Service tickets to other staff members within the company, with a range of email domains. Whenever we do, the forward email address creates a Contact. We have no need or desire to have these contacts created. They are not external c read more
3 upvotes
4 Replies
Accepted Solution
Community Manager
February 04, 2021 07:13
Hi @DavidMc Welcome to the Community! The only way to prevent this at the moment is by setting filtering rules , as all filtered e...read more
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