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解決済み
KVervaet 11月 19日, 2024
Hi I have a property for companies which is called 'type' and which is a dropdown select. I would like to use the same tag on contact level. So every contact that is associated with a company, should get the same tag as the company. How can I easi 続きを読む
0 いいね!
2 コメント
ベストアンサー
殿堂入り | Solutions Partner
11月 19日, 2024 10:00
Hi @KVervaet , If you're always maintaining this on the company object and you want that information to trickle down to contacts, then it's be...続きを読む
解決済み
JSmith252 10月 14日, 2024
Is it possible to add/switch these dropdowns
0 いいね!
1 コメント
ベストアンサー
殿堂入り | Solutions Partner
10月 14日, 2024 10:52
Hi @JSmith252 , No, this part of the user interface cannot be configured. If you have strong feelings about something to be added, you can req...続きを読む
解決済み
AdvocaseyS5 7月 10日, 2024
Hi Guys, I am looking to automate the process of tagging and updating the status of notification emails within HubSpot. Specifically, I want to: Automate the tagging of incoming emails based on their content. Update the status of these ema 続きを読む
0 いいね!
6 コメント
ベストアンサー
参加者
8月 28日, 2024 10:16
Never mind, figured it out that you have to use And/Or branch to get a contains option.
解決済み
GTorres08 5月 21日, 2024
It would be great if we could show the dependent properties on the sidebar for the Help Desk. For example: I have a property for our products and a dependent property for the versions. This works fine on forms, but to view this information on 続きを読む
1 いいね!
5 コメント
ベストアンサー
トップ投稿者 | Gold Partner
5月 22日, 2024 15:59
Hi @GTorres08 , I think you were really close by adding the card but the 'Conditional display logic' needs tweaking. Here's what I sugge...続きを読む
解決済み
RealpadCZ 7月 25日, 2023
Hello talented people, looking for some local wisdom, thank you in advance to anyone who has a look at this. We are operating with a dedicated tech support team that handles all incoming support conversations (with automatically created tickets). M 続きを読む
0 いいね!
2 コメント
ベストアンサー
参加者
7月 30日, 2023 15:42
Thanks a lot Frank! I actually got another recommendation which I ended up using, that is to create a custom ticket property and then use a workflo...続きを読む
解決済み
LLuik 6月 21日, 2023
Are there any recommended strategies available to help prevent spammers and individuals who do not seek support from utilizing our chat tool?
0 いいね!
1 コメント
ベストアンサー
ソートリーダー | Platinum Partner
6月 21日, 2023 15:13
Hey @LLuik unfortunately opening yourself up to spam is just a downside of opening up more accessible channels to contact your business. There's cu...続きを読む
解決済み
BThoresen 6月 14日, 2023
Hi, I need to create a view where I can see how many open tickets each contact that is a buying customer have - either as a dashboard or a report. Where do I start?
0 いいね!
1 コメント
ベストアンサー
殿堂入り | Solutions Partner
6月 14日, 2023 04:21
Hi @BThoresen , The starting point here is a calculation property: https://knowledge.hubspot.com/crm-setup/create-calculation-properties ...続きを読む
TMazzola 5月 22日, 2023
Hi all! I'm in search of an easy (automated if possible) way to update our business hours to include office closures for holidays. There used to be a feature where you could set a calendar of holidays and have a banner displayed on your website 続きを読む
0 いいね!
1 コメント
コミュニティーマネージャー
5月 23日, 2023 07:52
Hi @TMazzola , Thank you for reaching out to the Community! I wanted to tag in a couple of subject matter experts to see if they have any ad...続きを読む
解決済み
Jayeshurath 8月 28日, 2022
I am currently trying to get a CSAT report showing satisfaction percentage by the agent but couldn't do it, even the export doesnt have the agent's name. Is there possibly any way to get the CSAT percentage as per the assigned agent for month da 続きを読む
0 いいね!
4 コメント
ベストアンサー
最優秀メンバー | Elite Partner
8月 30日, 2022 14:40
Hi @Jayeshurath . From what I've seen in HubSpot, whether it's Service Analytics (Reports > Analytics Tools > Service Analytics) or a full cus...続きを読む
Jnix284 8月 20日, 2022
I'm a big fan of including images in my ticket responses because it helps add clarity to the words and makes it easier for customers to connect the dots. Most of the time I use a screenshot tool to capture the image I need and paste it directl 続きを読む
0 いいね!
1 コメント
殿堂入り
8月 21日, 2022 20:49
Hi @MMartain thanks for the information about connecting inbox, my inbox is already connected, I was really just looking to start a conversation ab...続きを読む
drafeedie 7月 29日, 2022
We do not use the "automatically assign tickets" feature in Hubspot. Instead, conversations are manually assigned to agents after a message comes to our shared inbox. However, once a conversation is assigned, it remains assigned without any (or any 続きを読む
投稿者
8月 02日, 2022 08:18
We do not. We typically stick to the "out of the box" workflow functionality. It seems bizarre that this is not a standard function as part of the SL...続きを読む
解決済み
CGoodwinOlsen 1月 06日, 2022
When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic 続きを読む
ベストアンサー
殿堂入り | Solutions Partner
1月 06日, 2022 07:27
Hi @CGoodwinOlsen , That would have to be manual, unfortunately. If you don't mind your tasks section cluttering up, you could create a ...続きを読む
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