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Tickets & Conversations

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ETvelia le Août 20, 2024

Required fields before closing tickets in Help Desk

Does anyone have any suggestions for how to make certain fields required before closing a ticket? For example, if I want to make my team pick client temperature and a ticket category before the ticket is closed. I want to be able to look at the data Lire la suite

Répondre Analytics Tools Conversations Professional

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1 Réponse

Solution Acceptée

LouiseHare

Contributeur de premier rang | Partenaire solutions

Août 20, 2024 12:21

Hi @ETvelia , Odd that Support said you can't do this because I believe that you can. If you go to Settings > Objects > Tickets > Pi...Lire la suite

ETvelia le Août 20, 2024

AI/Integration Suggestions to Read Tone of Email

Does anyone have any suggestions for an AI tool or integration that can read the tone of incoming Help Desk emails and assign a label to them? For example, can tell us if the tone is angry, happy, neutral, etc. based off of phrases that are present Lire la suite

Répondre Analytics Tools Conversations Professional

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1 Réponse

PamCotton

Gestionnaire de communauté

Août 20, 2024 18:21

Hey @ETvelia , thank you for posting in our Community! There are AI tools that can analyze the tone of emails and automatically assign label...Lire la suite

AudreyU le Janvier 30, 2024

Analyze Tickets by Customer - sorting and filtering

We use the tickets and conversations inbox for managing customer support tickets. The end user emails to one of our associated customer emails that is customer specific. We have about 30 email addresses that an end users could send emails to us righ Lire la suite

Répondre Analytics Tools Conversations Dashboards Service Tickets

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1 Réponse

BérangèreL

Gestionnaire de communauté

Janvier 31, 2024 05:03

Hi @AudreyU , I hope that you are well! Thank you for your valuable feedback @AudreyU ! This means a lot to us! For new feature suggestions, ...Lire la suite

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