JavaScript muss installiert und aktiviert sein, um diese Boards verwenden zu können. JavaScript ist in Ihrem Browser deaktiviert oder Ihr Browser unterstützt kein JavaScript. Einzelheiten zur Aktivierung von JavaScript finden Sie in der Hilfe zu Ihrem Browser.

Tickets & Conversations

Im Forum Tickets & Conversations nach Lösungen suchen oder eine Frage stellen

Gelöst

ETvelia on August 20, 2024

Required fields before closing tickets in Help Desk

Does anyone have any suggestions for how to make certain fields required before closing a ticket? For example, if I want to make my team pick client temperature and a ticket category before the ticket is closed. I want to be able to look at the data Beitrag ansehen

Antworten Analytics Tools Conversations Professional

0 Likes

1 Antwort

Akzeptierte Lösung

LouiseHare

Stratege/Strategin | Partner

August 20, 2024 12:21

Hi @ETvelia , Odd that Support said you can't do this because I believe that you can. If you go to Settings > Objects > Tickets > Pi...Beitrag ansehen

ETvelia on August 20, 2024

AI/Integration Suggestions to Read Tone of Email

Does anyone have any suggestions for an AI tool or integration that can read the tone of incoming Help Desk emails and assign a label to them? For example, can tell us if the tone is angry, happy, neutral, etc. based off of phrases that are present Beitrag ansehen

Antworten Analytics Tools Conversations Professional

0 Likes

1 Antwort

PamCotton

Community-Manager/-in

August 20, 2024 18:21

Hey @ETvelia , thank you for posting in our Community! There are AI tools that can analyze the tone of emails and automatically assign label...Beitrag ansehen

AudreyU on Januar 30, 2024

Analyze Tickets by Customer - sorting and filtering

We use the tickets and conversations inbox for managing customer support tickets. The end user emails to one of our associated customer emails that is customer specific. We have about 30 email addresses that an end users could send emails to us righ Beitrag ansehen

Antworten Analytics Tools Conversations Dashboards Service Tickets

0 Likes

1 Antwort

BérangèreL

Community-Manager/-in

Januar 31, 2024 05:03

Hi @AudreyU , I hope that you are well! Thank you for your valuable feedback @AudreyU ! This means a lot to us! For new feature suggestions, ...Beitrag ansehen

Möchtest du eine Diskussion beginnen oder eine Frage stellen?

Beitrag erstellen

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.

Featured Content

Inbox view for conversations not associated with a ticket

What are the default ticket ownership rules.

Users unable to select ticket status in Help Desk