Tickets & Conversations

Search Tickets & Conversations for solutions or ask a question
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Filter by
  • All labels
  • Academy
  • Admin
  • ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • SNA
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • TOS
  • video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
State
All
  • All
  • Solved
  • Unsolved
  • No Replies Yet
Solved
ETvelia on August 20, 2024
Required fields before closing tickets in Help Desk
Does anyone have any suggestions for how to make certain fields required before closing a ticket? For example, if I want to make my team pick client temperature and a ticket category before the ticket is closed. I want to be able to look at the data read more
Reply Analytics Tools Conversations Professional
0 upvote
1 Reply
Accepted solution
LouiseHare
Top Contributor | Partner
August 20, 2024 12:21
Hi @ETvelia , Odd that Support said you can't do this because I believe that you can. If you go to Settings > Objects > Tickets > Pi...read more
ETvelia on August 20, 2024
AI/Integration Suggestions to Read Tone of Email
Does anyone have any suggestions for an AI tool or integration that can read the tone of incoming Help Desk emails and assign a label to them? For example, can tell us if the tone is angry, happy, neutral, etc. based off of phrases that are present read more
Reply Analytics Tools Conversations Professional
0 upvote
1 Reply
PamCotton
Community Manager
August 20, 2024 18:21
Hey @ETvelia , thank you for posting in our Community! There are AI tools that can analyze the tone of emails and automatically assign label...read more
AudreyU on January 30, 2024
Analyze Tickets by Customer - sorting and filtering
We use the tickets and conversations inbox for managing customer support tickets. The end user emails to one of our associated customer emails that is customer specific. We have about 30 email addresses that an end users could send emails to us righ read more
Reply Analytics Tools Conversations Dashboards Service Tickets
0 upvote
1 Reply
BérangèreL
Community Manager
January 31, 2024 05:03
Hi @AudreyU , I hope that you are well! Thank you for your valuable feedback @AudreyU ! This means a lot to us! For new feature suggestions, ...read more
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.

Featured Content

Inbox view for conversations not associated with a ticket
What are the default ticket ownership rules.
Users unable to select ticket status in Help Desk