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Tickets & Conversations

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quantumlogic on October 13, 2025

Unable to Create New User in HubSpot

Hi HubSpot Support Team, I’m currently unable to create a new user in our HubSpot account. When I try to add one, the process fails (please see the details below). Steps to Reproduce: Go to Settings → Users & Teams → Create User read more

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0 upvote

2 Replies

quantumlogic

Member

October 13, 2025 13:50

Hey @karstenkoehler , Since yesterday, the weird thing is that is happening always with the same user email. If I try another it works. But if I tr...read more

Solved

N8exchange on October 03, 2025

Superadmin's email address rescinded

I am the superadmin for a network database with 5 other users. I think we're currently deactivated, but still within the 90-days window. Unfortunately, my previous organization deleted the email account I used to sign in and I am unable to sign in t read more

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0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

October 03, 2025 16:44

Hi @N8exchange , There's a troubleshooting article for logging in here: https://knowledge.hubspot.com/account-management/why-can-t-i-log-into...read more

Solved

TJohnson314 on February 05, 2025

HubSpot Slow Unresponsive

We have multiple remote users experiencing slow or unresponsizness with HubSpot today. Reporting waiting multiple minutes for refresh or not at all. What's going on?

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0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

February 05, 2025 10:58

Hi @TJohnson314 , Generally, you can check HubSpot's status here: https://status.hubspot.com/ If you experience anything that is not l...read more

Solved

AMary51 on January 17, 2025

Account Deactivated Despite Daily Use

I need help with an issue we’re facing. Our team uses HubSpot’s free version daily, but today we found that none of us have access to the portal. When I tried logging in from the main account, it showed that the account was deactivated. I read th read more

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0 upvote

4 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

January 17, 2025 08:05

Hi @AMary51 , Strangely, this has happened to other users recently – potentially something for @CommunityTeam to investigate? In any c...read more

Solved

EthanM on August 29, 2024

Can't change Help Desk view sharing permissions

Hey everybody! We've migrated our Support team from Conversations/Tickets to the new Help Desk workspace and I've come accross an issue: When you create a new Help Desk view, you can choose who should be able to see it. These are the options read more

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0 upvote

3 Replies

Accepted solution

SmrtiJRahmat

HubSpot Product Team

June 05, 2025 20:51

Hi there! This is Smrti from the help desk product team. Good news — you can now update the share settings for a custom view using our new Views Cus...read more

Solved

CloudNg on April 20, 2024

Outlook on MAC - Plug in cause cursor to automatically move to cc field

Hi everyone, I have the HubSpot Plug-in on Outlook on my MAC. The issue is - when I reply to an email, or create a new email and insert the contact I am sending it to, more often than not I 'tab' down to start typing the content of the ema read more

Reply Admin Professional Tickets

0 upvote

8 Replies

Accepted solution

DianaGomez

Community Manager

October 29, 2024 09:15

Hi @HSebag , Thanks for reaching out to the Community! The HubSpot Sales Outlook desktop add-in does not support Outlook for Mac. You ...read more

Solved

TMc13 on March 16, 2024

Account Deactivated

Hi there - My account was deactivated while I was out of the country for business. I had a lot of data in there that I had paid someone to collect as well as a landing page that is connected to my current website. Could someone please reactivate it? read more

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0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

March 16, 2024 03:37

Hi @TMc13 You can request the recovery of your account by submitting the form at the end of this page. https://knowledge.hubspot.com/account...read more

Solved

CGoodwinOlsen on January 06, 2022

How to search old ticket IDs for a merged ticket?

When merging 2 tickets, the resulting ticket gets a new ticket ID. Our issue is that the previous ticket IDs are not searchable in any way. Customers will typically receive an email with the ticket ID via pipeline automation, and it is problematic read more