automated email ticket

[AndersAasen]

I want to make an automation that creates a ticket automaticaly from an email, and responds with a ticket ID number and automatically. so that both we and the customer knows whats happening real time. I only have starter customer plattform. 

is it possible to do with that plattform? 

[Wesimplifi_ · Accepted solution]

Hi @AndersAasen,

With your current setup, you can automatically create support tickets from incoming emails.

However, to automatically send acknowledgments containing ticket ID numbers to your customers in real time, an upgrade to our Professional or Enterprise plans would be necessary.

[kennedyp]

Hi @AndersAasen! Welcome to the Community-- happy to have you here 😊

There is some simple ticket automation you can set up with a starter account listed in the Knowledge Base article Set up ticket pipeline automation. For example, you can send an automated email when a ticket is opened.